Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Long Subaru
Webster, MA
485 Reviews
Welcome to Long Subaru in Webster Massachusetts, conveniently located just 10 minutes south of Worcester right in the middle of The Last Green Valley. Our Subaru dealership is a part of R.H. Long Motor Sales which has been serving central and eastern Massachusetts since 1927. For over 95 years, we have been serving the wants and needs of car buyers in Central Mass., Worcester, Webster, MA, Shrewsbury, Northern Connecticut, and beyond. Our knowledgeable staff are ready to answer your questions and help you find the right new car, assist with financing, and more. Use these directions to our Subaru dealership and stop in to Long Subaru where we'll get you into the car of your dreams! Have questions to ask first? Give us a call at 916-509-8500.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 485 reviews
December 15, 2016
Great experience! Josh was great to work with. Josh presented the car before our test drive as a mechanic would. He never pressured me and let the car sell itself. I was impressed by the quality o Josh presented the car before our test drive as a mechanic would. He never pressured me and let the car sell itself. I was impressed by the quality of the Outback and how I was treated by everyone at the dealership. I've recommended both to friends and have also purchased a second car from Josh and Long Subaru. More
by Mike@night
Employees Worked With
Joshua Costa, Ray Brien
December 14, 2016
Best car dealership we've ever been to! Just purchased a Legacy from Lisa at Long. My wife and I loved working with her and we love the car! The whole experience was relaxed and enjoyable. L Just purchased a Legacy from Lisa at Long. My wife and I loved working with her and we love the car! The whole experience was relaxed and enjoyable. Lisa made sure we picked a vehicle that my wife loved and treated us like a friend. We won't bother going anywhere else the next time! Thank you Long Subaru. The whole place has a great vibe! More
by TechguyMA
Employees Worked With
December 12, 2016
Excellent - See Lisa, she's tops I worked with Lisa for my last 3 new cars. Each time, she proved that she is very knowledgeable about the cars she sells. And there's no nonsense eith I worked with Lisa for my last 3 new cars. Each time, she proved that she is very knowledgeable about the cars she sells. And there's no nonsense either. The sale was completed with no hidden charges too. Contrast this with Patrick Subaru, they are HORRIBLE. More
by TomAndLouise
Employees Worked With
December 11, 2016
Quick and easy purchase I emailed the dealership for a price quote and received a quick response that was a fair price, on the low end of True Car ranges. Lisa asked me week I emailed the dealership for a price quote and received a quick response that was a fair price, on the low end of True Car ranges. Lisa asked me weekly, without pestering, if I wanted to take a test drive. By the time I got there a few weeks later the car I was looking at was sold but she was able to set aside the one on the lot most similar (within $50 of the original quote.). It was a busy day when I got there but she didn't have me wait or pressure me - I said I did my research and just needed time with the car so she gave me the keys and let me decide. Between the emails, visit and test drive, I must have spent less than an hour total on the decision. Easiest car buying experience I've ever had to get the car I wanted at a fair price. More
by Jckristoff
December 10, 2016
That was easy! Walked in for a simple recall and drove out with a new car. I saw this really cool Crosstrek on the floor and then met Lisa who was equally as cool! Z Walked in for a simple recall and drove out with a new car. I saw this really cool Crosstrek on the floor and then met Lisa who was equally as cool! Zero pressure, zero sales tactics. I felt very much at ease. Lisa and the rest of the team made it happen. All that and my kids think I'm cool now...... More
by Cooldad
Employees Worked With
December 06, 2016
no pressure, great people Long Subaru was a pleasure to do business with. Matt Orn was great helping us pick out our car and telling us everything we wanted to know. If you are Long Subaru was a pleasure to do business with. Matt Orn was great helping us pick out our car and telling us everything we wanted to know. If you are looking to buy a Subaru you can't go wrong here. More
by swmcqueen
December 02, 2016
interested in leasing Outback Just moved here from Florida. Know we'll need a car that is good in snow. Subaru is at the top of our list so we made an appt. with Kris Doyle to chec Just moved here from Florida. Know we'll need a car that is good in snow. Subaru is at the top of our list so we made an appt. with Kris Doyle to check out the Forrester and Outback. Kris is such a gentleman and took plenty of time to let us test drive and ask questions.I drive a '96 Camry and my husband a '03 Tacoma (not 4wd) so before the snow flies,we are hoping to be in an AWD We are still talking at this point but I am VERY impressed with Kris and his sales manager, Stephen Geer. I would highly recommend Long Subaru to anyone. More
by 2DOGS and a KID 11
November 17, 2016
Awesome experience! This was our second car purchased from Long Subaru. Even though the dealership is 35 minutes from home, we can't imagine buying anywhere else. Our sal This was our second car purchased from Long Subaru. Even though the dealership is 35 minutes from home, we can't imagine buying anywhere else. Our salesperson, Lisa, was kind, friendly, knowledgeable and listened to our needs, helping us choose the perfect vehicle for us. The finance department was also very friendly and helpful and did not try to sell us things we didn't need. We would strongly recommend this dealership and will return for our next vehicle. More
by Angela
Employees Worked With
November 16, 2016
Awesomeness I would to Thank Ray Brien and Kris Doyle with out them I would not be driving a brand new Crosstrexk. Out standing service they were so very kind and I would to Thank Ray Brien and Kris Doyle with out them I would not be driving a brand new Crosstrexk. Out standing service they were so very kind and understanding More
by BRENNY67
Employees Worked With
Kris Doyle, Ray Brien
November 16, 2016
Long Subaru and Matt Orn were great!! Last winter I was not yet ready to purchase a new car. I really liked the new Crosstrek and all I wanted to do was get a brochure and sit inside one t Last winter I was not yet ready to purchase a new car. I really liked the new Crosstrek and all I wanted to do was get a brochure and sit inside one to see how it felt. I met Matt Orn who I told I was just looking and was not ready yet. Matt was great, he spent almost an hour with me going over all the features both safety and functional. he offered a test drive but I was not ready and he understood, no pressure at all. This past Oct 1st I was ready and I made the trip back to Long Subaru and called Matt ahead and he was ready with a new crosstrek for me to test drive. Matt again showed me all the reasons why this is one great little AWD crossover. I wanted to buy but asked Matt if we could see it both as a purchase and as a lease. Matt was able to get me what I thought was a very good trade for my 2012 Corolla and was able to get me a great price on the new Crosstrek. After seeing both what It would cost per month to buy and to lease I decided to go with a 36 month lease. I love this new Crosstrek and cant wait to get another one in 3 years. It was great working with Matt and everyone at Long Subaru, would recommend them to all who listen and read this. More
by mnm0599
