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Long Subaru
Webster, MA
473 Reviews
Welcome to Long Subaru in Webster Massachusetts, conveniently located just 10 minutes south of Worcester right in the middle of The Last Green Valley. Our Subaru dealership is a part of R.H. Long Motor Sales which has been serving central and eastern Massachusetts since 1927. For over 95 years, we have been serving the wants and needs of car buyers in Central Mass., Worcester, Webster, MA, Shrewsbury, Northern Connecticut, and beyond. Our knowledgeable staff are ready to answer your questions and help you find the right new car, assist with financing, and more. Use these directions to our Subaru dealership and stop in to Long Subaru where we'll get you into the car of your dreams! Have questions to ask first? Give us a call at 916-509-8500.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 473 reviews
November 08, 2016
A real pleasure to work with My experiences with Long Subaru have been nothing but pleasant. To put it in perspective, I have never been impressed enough with a dealer that I hav My experiences with Long Subaru have been nothing but pleasant. To put it in perspective, I have never been impressed enough with a dealer that I have purchased a second car from them -- and I have owned a decent number of cars over the years. This was my second car in 3 years that I have purchased/leased from Long and I plan on visiting them again the next time we need another vehicle. Lisa and Ray are both straight forward, excellent to work with, and not once have I felt that they were trying to put something over on me. I have also been impressed with their service department since purchasing my first car from them in May 2014. All of my visits to the service department have been pleasant and I have never had any issues with the quality of the work that they have performed. I would definitely recommend Long Subaru to anyone that I know - both for sales and for service. There are very few places that get this recommendation from me. More
by Rex_Karrs
November 07, 2016
No Nonsense, quick, pleasant, honest My wife and I have purchased Subarus for 30 years, from four dealerships in Massachusetts and Rhode Island, and we found Long Subaru to be the best. My wife and I have purchased Subarus for 30 years, from four dealerships in Massachusetts and Rhode Island, and we found Long Subaru to be the best. They are quick and pleasant, courteous and honest. Nothing hidden. I tell people they are "no nonsense". The sales-woman I had is Lisa Courchaine. Maybe my impression of Long Subaru is really to her credit. She's what you'd want in a sales person. She knows the cars and she's helpful. Best of all, she's not pushy (I hate that). We were highly impressed with Long, and Lisa in particular and since it's so rare to say anything nice about a car dealer, we felt like maybe we should! Long is small as far as dealerships go. But they can get ANY subaru you want quickly. I find the small size of the place, and the fact that it's in a rural area to be refreshing. It's nice to test drive a car on both back roads and a highway without being in a lot of traffic. I would give ten stars if I could! ********** More
by TomAndLouise
September 16, 2016
Effecient, pleasant experience I found this particular dealership easy to work with. Little pressure experienced during my inquiry despite the obvious desire by the dealership to se I found this particular dealership easy to work with. Little pressure experienced during my inquiry despite the obvious desire by the dealership to sell. Much better than my local Subaru dealership More
by Mr Bud
Employees Worked With
Kevin Goodrow and Kris Doyle, Kevin Goodrow, Kris Doyle
February 14, 2016
Easy purchase with no headaches. Purchased a new Crosstrek for my wife this weekend and it was an easy easy purchase. Josh Costa helped me out online before coming and when I arrived Purchased a new Crosstrek for my wife this weekend and it was an easy easy purchase. Josh Costa helped me out online before coming and when I arrived everything was exactly as described. Good price on the new car as well as the trade in. Met with Ray Brien who helped me with the finance paperwork and all was done in about 1-1/2 hours. Also met both the sales managers who were personable and friendly. Buying a car doesn't need to be rocket science and it feels like the people at Long Subaru understand that. More
by 2010impreza
Employees Worked With
Josh Costa, Ray Brien, Joshua Costa, Ray Brien
February 13, 2016
If breathing didn't come natural..... If breathing didn't come natural I think most of the salesman in the dealership would croak. Not very enthused to help or try and sell you a car. And If breathing didn't come natural I think most of the salesman in the dealership would croak. Not very enthused to help or try and sell you a car. And the no haggle policy is a joke. More
by Subi
November 01, 2015
Great overall experience Test drove a 2016 Legacy Premium. Ben Straight was the sales associate. I must say that he was the most knowledgeable sales associate I have ever enco Test drove a 2016 Legacy Premium. Ben Straight was the sales associate. I must say that he was the most knowledgeable sales associate I have ever encountered. He not only knew everything inside and out about this specific vehicle, but he knew everything about the rest of Subaru’s line (as we discussed options) for both 2015 and 2016 models, as well as everything about Subaru itself as a company, and exactly where the answers to all of my questions were in the various brochures/pamphlets. In addition to being knowledgeable, he was extremely friendly, patient, and professional. Unfortunately we could not get a deal worked out, and I ended up going elsewhere for my lease, but that was a situation specific to my needs. This was the first time I truly regretted not being able to make a purchase with a specific sales associate. I would recommend anyone to go here for a new or used vehicle, and I will certainly be going here for the service of my new Subaru. More
by unsatisfied customer
Employees Worked With
Ben Straight
October 13, 2015
Top to bottom liars at this place. Nightmare experience from start to finish. Matt Orn was our salesman and lied about pricing, wouldn't even match a competitor's price which was furth Nightmare experience from start to finish. Matt Orn was our salesman and lied about pricing, wouldn't even match a competitor's price which was further away but my girlfriend didn't want to drive to the other dealership so we agreed to overpay for the 2015 Impreza. Then he lied about when the car would be ready to pick up. 5-7 days became 15. Then he lied about financing. 1.49% became 5. Also conveniently failed to mention that the rate he promised us was only for 36 months not 60. Spoke to Ray the financing manager and Scott the General manager. Ray said that Matt was mistaken and shouldn't have quoted financing because he wasn't trained on it etc. So basically even though Matt lied to the customer it is ultimately our problem. Neither were sympathetic and defended Matt for lying to us, saying that's what they encourage their employees to do. They live up to every stereotype you can imagine at this place and you might want to take a shower after leaving the showroom because of the slime in there. Scott was the worst of all because he said I must be lying about my experience and that I should shop elsewhere. The shopping elsewhere was the one good thing he told us because I would never set foot in there again. More
by uconn3434
Employees Worked With
Other Employees :
Matt Orn, Ray finance manager, Scott Barry general manager, Ray Brien
September 07, 2015
Not "fair" I have been searching for a used vehicle for over 2 months and this was hopefully going to be my last stop in my search. My wife and I have put substa I have been searching for a used vehicle for over 2 months and this was hopefully going to be my last stop in my search. My wife and I have put substantial hours into our search process and have visited over 15 dealerships looking for the right car. This dealership has a one price "true" pricing to avoid headaches in the purchasing of a vehicle. What they fail to mention is that they decide what is "fair" and "true" and will not work with you. I was ready to buy from them all that was needed was an agreed price, I felt that $500 off of the price of the vehicle was more than fair to them, to myself, and in accordance with the market, but they would not budge. Their sales manager even had the audacity to tell me, after I said I was ready to start paper work to purchase the vehicle, "all you have to do is come up $500 to start." I do not know about everyone else, but that does not sound like somebody that wants to sell you a vehicle. I am disappointed that a dealership would talk to a customer like that to get their "true" and "fair" pricing instead of working with them. They let me walk out of their dealership over a 5% difference in my price and their price. Well done...... More
by customer323
March 18, 2015
Best car buying experience ever This is the 6th new car I have purchased over the years (first from Long's) and it was by far the best experience to date. Salesman Scott Brill was ve This is the 6th new car I have purchased over the years (first from Long's) and it was by far the best experience to date. Salesman Scott Brill was very friendly, professional, knowledgeable and patient. He was very low key with no high pressure sales. I received a fair price for my trade, inline with edmunds.com trade in value. The new Outbacks are loaded with all the latest technology which was all new to me. Scott explained how everything worked and even paired my cell phone to the car's bluetooth. Overall it was a very positive experience. Thank you Scott and Long's Subaru! More
by gfs
April 30, 2014
Contract Violation…Auto Theft Initially went to this dealer to find a Jeep but after speaking with one of the sales reps, decided to go in another direction. He notified me of a u Initially went to this dealer to find a Jeep but after speaking with one of the sales reps, decided to go in another direction. He notified me of a used Impreza that had recently arrived on the lot and I loved it right away. Do a lot of driving for work and needed something that had great mileage. This car was in great condition and only about 50k miles. After test driving it, sat down with the salesman and he worked up some numbers using my Honda Element as a trade-in. He came up with the financing and gave me a really great number for my monthly payment. I agreed to it and we signed the contract that day. I picked up the vehicle the next day and turned in my old car. Everything was great until about 3 weeks later when I received a phone call from them asking me to come in due to a "problem". Upon arriving, I was told that they had made a mistake with the numbers and had inadvertently misplaced a decimal point so they needed the car returned to them. Their Finance person continued to go back and forth to the General Manager who couldn't even be bothered to come out and speak to me himself. I attempted work with them to come to another agreement, but I now realize they just wanted me out of there because they knew the scope of their error. After lying to me and telling me that if I did not hand over the car I'd be making two car payments, they printed up another set of paperwork for me to sign to reverse everything. Unfortunately I was so completely in shock and taken off guard that I signed the papers and left in my old vehicle. On top of that, they had stripped my old car of the expensive windshield wipers I had recently put on and the car was not running well because it had been sitting on the lot for so long! Obviously, after thinking about it wished I had never gone back. The mistake was made by them and should have been absorbed by them…period. This dealership is being run by a pack of morons who have zero business sense and no ability to deal with people in a rational, sensible manner. Their contracts are clearly meaningless unless they decide otherwise. I can only hope that their pathetic business falls into a giant sinkhole with all of them in it. More
by boston1970
