Long Subaru

I will always buy my cars here! Our family has been driving Subaru models for over 25 years. We are forever loyal to the name, it has kept us all safe especially during the harsh Ne Our family has been driving Subaru models for over 25 years. We are forever loyal to the name, it has kept us all safe especially during the harsh New England winters. Our local dealership is Long Subaru in Webster, the people we have met there have all been outstanding. Right from the start with sales and through service as well, we have been treated with respect and courtesy. We enjoy seeing the same friendly faces each time we go back and appreciate the low-stress atmosphere there. I recommend Long Subaru to anyone looking for a dealership committed to their customers. More

My first Subaru- Matt Orn was the best salesperson I have every dealt with ever! He knew everything About my Subaru and explained all the workings from purchase to tr Matt Orn was the best salesperson I have every dealt with ever! He knew everything About my Subaru and explained all the workings from purchase to trade in to leasing. No pressure, excellent customer service skills. Would highly recommend him and dealership! Thanks Matt More

fantastic experience start to finish! Awesome staff, our sale rep. Shawn McMurray was incredibly patient, helpful and knowledgeable. It was a surprisingly painless experience. We're glad Awesome staff, our sale rep. Shawn McMurray was incredibly patient, helpful and knowledgeable. It was a surprisingly painless experience. We're glad to be part of the Subaru family again. I will definately be sending people to Long for a new or used vehicle. It was truly a pleasure. More

Extremely Satisfied! Car buying (or leasing in my case) can always be such a headache, but not with Long! My husband and I met with with Kevin Goodrow who helped us decid Car buying (or leasing in my case) can always be such a headache, but not with Long! My husband and I met with with Kevin Goodrow who helped us decide on which car would ultimately fit our needs. He was very kind, knowledgeable, and never pushy. He answered any questions we had before and after test driving a couple of the cars we were interested in. Once decided, he and the Long Subaru team made the process of getting me into my new Crosstrek an absolute breeze. Before bringing the car home, Kevin went through the entire vehicle once more with us-going through every little detail thoroughly. The entire experience couldn't have been any better and we'll be referring all of our friends to Kevin from now on - thanks again Kevin! More

Personal, Professional, and Knowledgeable We owned were trading in a 14 year old Forester to buy a new one. All of the staff we dealt with were friendly, professional and made the experience p We owned were trading in a 14 year old Forester to buy a new one. All of the staff we dealt with were friendly, professional and made the experience painless. They did everything they said they would and more! It was a pleasure working with Kevin Goodrow our sales person to Ray Brien the business manager. We look forward to going back to visit. More

Very professional Lisa Courchaine was so accomodating and professional while we were making a very complicated decision. A new car is a very major purchase and she was Lisa Courchaine was so accomodating and professional while we were making a very complicated decision. A new car is a very major purchase and she was very patient with us. Additionally, after our purchase, she spent nearly 2 hours making sure we were comfortable with all the new features of our Outback. This is the second car we have purchased with Long's and have dealt with many members of the sevice department also, most especially Charlie Rafferty and Mike. We have been very satisfied as witnessed by the purchase of a new car. More

Pleasant, knowledgeable, and honest The most pleasant car buying experience of my lifetime. Began with phone conversations with Lisa Courchaine by the time I arrived at the dealership s The most pleasant car buying experience of my lifetime. Began with phone conversations with Lisa Courchaine by the time I arrived at the dealership she had already just about closed the deal. Her knowledge of the product exceeded every other salesperson I had spoken with in my search. Her pleasant demeanor and ability to answer questions was exceptional. And Ray did a great job in the finance room, pointing out potential options but never seeming pushy about anything. Worth the drive from Worcester to deal with such professional people. I can't recommend Lisa and Long Subaru enough. More

No hassle This dealership was straight forward and gave me no hassle. They didn't pressure me at all to buy or add stuff onto my car. This dealership was straight forward and gave me no hassle. They didn't pressure me at all to buy or add stuff onto my car. More

Wonderful experience! I purchased my car from Long Subaru a couple of years ago, which was a very easy, friendly experience. Recently, while parked, it was hit and badly d I purchased my car from Long Subaru a couple of years ago, which was a very easy, friendly experience. Recently, while parked, it was hit and badly damaged. It was towed to a lot in Worcester. The next day, the Long Collision center had it towed to their shop. There was extensive damage and it took a couple of weeks to fix. I picked it up yesterday. It looks better than before it was hit! The whole process was seamless and completely taken care of by the Long Collision Center. Everyone was very friendly and nice and their work is guaranteed for life. I cannot recommend them highly enough! More

Quality Sales and Service Team My wife and I just bought our second Subaru from Josh Costa. The experience was phenomenal. Josh and the entire team at Long were low key and easy to My wife and I just bought our second Subaru from Josh Costa. The experience was phenomenal. Josh and the entire team at Long were low key and easy to work with. We highly recommend Josh and/or any of the dealers at Long. Lisa Courtraine even took interest in our college graduating son who was moving to NYC as is her son. Steve Geer, the manager, made the wrap up of our purchase very quick and easy. Thanks Steve! When my younger son graduates in 2 years, we'll recommend Long Subaru. More