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Long Subaru
Webster, MA
469 Reviews
Welcome to Long Subaru in Webster Massachusetts, conveniently located just 10 minutes south of Worcester right in the middle of The Last Green Valley. Our Subaru dealership is a part of R.H. Long Motor Sales which has been serving central and eastern Massachusetts since 1927. For over 95 years, we have been serving the wants and needs of car buyers in Central Mass., Worcester, Webster, MA, Shrewsbury, Northern Connecticut, and beyond. Our knowledgeable staff are ready to answer your questions and help you find the right new car, assist with financing, and more. Use these directions to our Subaru dealership and stop in to Long Subaru where we'll get you into the car of your dreams! Have questions to ask first? Give us a call at 916-509-8500.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 469 reviews
October 14, 2017
Very comfortable, personable, and helpful. Everyone at the dealership so far has been more than friendly and accomodating. My husband and I would definetely go back and ask for Matt Orn. Everyone at the dealership so far has been more than friendly and accomodating. My husband and I would definetely go back and ask for Matt Orn. Never once did we feel rushed or that he wanted to get to another customer etc. We were not sure exactly what kind of car we were going to look at so therefore had been to many dealerships. Matt Orn was the ONLY person, and only dealership that could amswer our questions and gave us a complete tour of the vehicle inside and out prior to test driving the car. Superb experience! More
by Robin
Employees Worked With
October 07, 2017
Subaru Forester I had a wonderful experience at Long Subaru. My sales representative Josh Costa was professional and attentive. The financial representative Ray I had a wonderful experience at Long Subaru. My sales representative Josh Costa was professional and attentive. The financial representative Ray Brien worked well with me to get me the monthly payment I needed. I will most definitely recommend Long Subaru and when my daughter needs a new car, we will shop here first. They made car buying a pleasant treat. Judith Aho More
by Judith A. Aho
Employees Worked With
Joshua Costa, Ray Brien
October 02, 2017
Great Experience! Our salesman, Josh Costa, was great to work with. Totally no pressure, but very eager to get us into the Legacy we were looking for. He made the dea Our salesman, Josh Costa, was great to work with. Totally no pressure, but very eager to get us into the Legacy we were looking for. He made the deal happen with a fair price on the new car, as well as on our trade-in, plus he helped to facilitate the transfer of registration involving NY plates. He even gave us a loaner car while we were waiting for the reg to come in! Would highly recommend the dealership and Josh. Thanks for the great experience. More
by Tony S.
Employees Worked With
Joshua Costa
September 21, 2017
Excellent Experience! Everyone was a pleasure to work with, from the first visit through delivery of the car. Looking forward to enjoying my new Crosstrek. What else can I Everyone was a pleasure to work with, from the first visit through delivery of the car. Looking forward to enjoying my new Crosstrek. What else can I say! More
by Melissa C
September 20, 2017
New Car sales My first impression of the sales rep, Lisa Courchane was excellent. She was very helpful, knowledgeable, and was not pushy at all. I visited two other My first impression of the sales rep, Lisa Courchane was excellent. She was very helpful, knowledgeable, and was not pushy at all. I visited two other dealerships, and when I decided on the car I wanted, I went to back to Lisa at Long Subaru and bought my Impreza. Great deal, great service and loved working with Lisa. More
by Christine
September 19, 2017
Completely honest I was in a lease with honda knowing I was going to be over in miles I sought put help with honda, they were not able to help me although the sales per I was in a lease with honda knowing I was going to be over in miles I sought put help with honda, they were not able to help me although the sales person tried. Heard great things about Longs Subaru, they were able to buy back my lease and get me in a new vehicle that I Own at an affordable monthly payment! Customer service from every one I talked to was great! I highly recommend them! I look forward to being a,Subaru owner! More
by debra Hudon
Employees Worked With
John in sales, Ray Brien
September 18, 2017
Love This Dealership! 3rd time's a charm - but really, every time's been great! A 2009 Forester was our first purchase from Long and the experience brought us back 2 years 3rd time's a charm - but really, every time's been great! A 2009 Forester was our first purchase from Long and the experience brought us back 2 years ago for a 2015 Legacy (which we are still driving). Last month we were looking for an inexpensive lease for a 2nd vehicle and Matt Orn was the sales representative who answered my initial phonecall. Matt was very accommodating to work with, was helpful and informative - but not pushy at all - and worked very hard to meet us with the terms that we needed in order to make the lease work. His followup was always as promised and he re-confirmed the reasons why Long is our "go-to" dealer! From sales to service over the past 9 years, the people at Long have never disappointed us. Love my Subarus, love my dealer!! More
by dawnl
September 11, 2017
Great experience! I went into the dealership with my wife and spoke with Joshua Costa. He was extremely pleasant to deal with. The other staff was also very nice to w I went into the dealership with my wife and spoke with Joshua Costa. He was extremely pleasant to deal with. The other staff was also very nice to work with as well. I traded in my 2008 Honda Civic, and we leased a 2018 Subaru Crosstrek. We figured out what my budget was, and Joshua found the perfect model that suited my needs and budget. Great experience, and I personally do not like dealing with buying new cars. But this was painless. BTW..the 2018 crosstreks are awesome. More
by Aaron73
Employees Worked With
Joshua Costa
September 06, 2017
Excellent experience My 2018 Subaru Forester was my first purchase from Long and highly recommend them. Low pressure, comfortable sales environment. Financing with Ray wa My 2018 Subaru Forester was my first purchase from Long and highly recommend them. Low pressure, comfortable sales environment. Financing with Ray was a breeze despite complicated trade-in. Jared, my salesperson, took the time to really understand what I wanted in a vehicle and was never pushy. As a woman buying a car solo, I felt respected and valued. Zero stress with this purchase. Location is convenient for future service needs. More
by rkubilis
Employees Worked With
Ray Brien, Jared Costa
September 03, 2017
Traded in my 2013 Outback for a 2017 Outback. , they gave me a good price on the new car, a fair amount on my trade in. I was planning on visiting more dealers, but with the deal I signed the de , they gave me a good price on the new car, a fair amount on my trade in. I was planning on visiting more dealers, but with the deal I signed the deal with only one counter offer. More
by john w
Employees Worked With
John Agbey
