Long Subaru

overall great experience Matt Orn is the best, no pressure knows his stuff, everyone is nice and very professional, things done in a timely fashion, and followup phone call ve Matt Orn is the best, no pressure knows his stuff, everyone is nice and very professional, things done in a timely fashion, and followup phone call very personal. thank you More

Amazing service Last July I leased a car from Long and unfortunately totaled it in February. When I was ready to look again there was no question I was going to go ba Last July I leased a car from Long and unfortunately totaled it in February. When I was ready to look again there was no question I was going to go back to Long to get another car. Everyone there has been so kind during both experiences. Both times I worked with their salesman Matt Orn and he was amazing! He explained everything and made the whole process easy. He was able to make it a fun and enjoyable experience and I am so thankful for that. I haven’t been a Subaru owner for long but it saved my life. If you are looking for a Subaru please go to Long, you will not be disappointed! More

Awesome People I had the best experience at Long Subaru. I was helped by Jim, Matt, and Steve extensively. All three associates made me feel comfortable and confiden I had the best experience at Long Subaru. I was helped by Jim, Matt, and Steve extensively. All three associates made me feel comfortable and confident in the purchase I was making. I went into the experience in an undesirable situation. The staff at Long all made me feel like they cared and wanted to better the situation. It is not always the case that you can say a salesman is a good person, rather than just a good salesman. After working with all three associates, I feel confident in saying that they are great salesmen AND great people. I did not feel any pressure throughout my experience and I'm in love with my new car! More

Great car buying experience By far, the best car buying experience - ever. Scott, Ray and Josh were all well prepared, ready to do their jobs which they all did well. I really By far, the best car buying experience - ever. Scott, Ray and Josh were all well prepared, ready to do their jobs which they all did well. I really cannot say enough about Long Subaru. Even the coffee is great! Both sales and business office where in touch frequently and got the job done. I'm happy my friend recommended Long Subaru. More

Great Sales Department My wife and I first encountered Long Subaru a few years back. We hadn't expected to purchase a Subaru at that time, but our interaction with Matt wa My wife and I first encountered Long Subaru a few years back. We hadn't expected to purchase a Subaru at that time, but our interaction with Matt was very helpful. He did a great job of selling the product without being pushy - which is usually a big turn off for me with a dealership. When we were again in the market more recently I had already decided that I had wanted Subaru and returned to the dealership. In my return trip I worked with Matt again, mostly, though did encounter other sales representatives and found them all to be very helpful. Despite a few back and forths with some decisions - and needing to wait for the right time to finally purchase the car - everyone was both helpful and patient with us. The only reason I'm not giving a full 5-stars was that the process to finalize purchase of the vehicle (financing, dealing with the RMV, etc...) was a bit of a bumpy. There was a forgotten signature and I had to make several trips back and forth to the dealership between picking up the car, getting the plates/registration, the inspection completed, and a few rushed trips to the RMV regarding transfer of an old set of plates onto another vehicle (that the dealership wasn't directly helping with). In retrospect it would have been helpful for their to have been more discussion about this process (to complete the car purchase) and - ideally - to have been able to stop by and pick up the new car all in one go without needing to return (or returning once). Still, I'm really enjoying the vehicle so far (about a week in, now) and would definitely consider returning to this dealership in the future. I would very much recommend! More

Best Dealership This is my 3rd Subaru with Long Subaru. I keep coming back because they are wonderful to work with. Never any pressure. They are totally upfront with This is my 3rd Subaru with Long Subaru. I keep coming back because they are wonderful to work with. Never any pressure. They are totally upfront with me and always give me the best deal with little extras. I have sent my parents there and they are equally pleased. I recommend them to everyone I know. Daniel was so nice and very informative. A pleasure to do business with!! More

Excellent My entire experience was excellent. The process was simple, I received the car with all features in a timely manner and car was pristine. Would rec My entire experience was excellent. The process was simple, I received the car with all features in a timely manner and car was pristine. Would recommend More

Now we understand the "Love" ads! We were shopping around for a new car on a short timeline and went to a couple other brand's dealers before this one. Comparing the atmosphere at Long We were shopping around for a new car on a short timeline and went to a couple other brand's dealers before this one. Comparing the atmosphere at Long and the Impreza to our other choices made it difficult to even consider the others. Our experience with Josh was excellent - no complaints at all! One of our cars died a couple days after signing the Lease, so Josh figured out how to provide us with a loaner until our new Subaru arrived - This was amazing! Josh's sales method was to understand what we wanted and highlight the features of the car - at no point did it feel like he was pushing to sell. Their no-hassle price was better than others right out of the gate, which was very impressive and made the experience less stressful. Three weeks later we went back to replace my old car with a Crosstrek. Josh and this dealership makes me want to keep buying cars, but unfortunately we'll have to wait a couple years. This dealership helps the brand live up to their "Love" ad campaign. We're Subie converts! More

Excellent staff to work with Lisa Courchaine was very informative about the features of the Subaru Outback and gave a very full explanation of everything before we even took it fo Lisa Courchaine was very informative about the features of the Subaru Outback and gave a very full explanation of everything before we even took it for a test drive. She was very friendly and easy to talk with, no pressure. Ray Brien was also very easy to work with once we made our purchase. An excellent experience. Would definitely go there again and wish to work with Lisa and Ray again. More

Straightforward and honest Matt Orn was very knowlegable about the Impreza I bought. He was friendly and honest and made car buying a pleasant experience! Ray Brian went out Matt Orn was very knowlegable about the Impreza I bought. He was friendly and honest and made car buying a pleasant experience! Ray Brian went out of his way so I was able to drive my car home sooner than expected. More