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Long Subaru

Webster, MA

4.9
469 Reviews
Welcome to Long Subaru in Webster Massachusetts, conveniently located just 10 minutes south of Worcester right in the middle of The Last Green Valley. Our Subaru dealership is a part of R.H. Long Motor Sales which has been serving central and eastern Massachusetts since 1927. For over 95 years, we have been serving the wants and needs of car buyers in Central Mass., Worcester, Webster, MA, Shrewsbury, Northern Connecticut, and beyond. Our knowledgeable staff are ready to answer your questions and help you find the right new car, assist with financing, and more. Use these directions to our Subaru dealership and stop in to Long Subaru where we'll get you into the car of your dreams! Have questions to ask first? Give us a call at 916-509-8500.
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7 Sutton Road

Webster, MA

01570

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Showing 469 reviews

October 13, 2018

Outstanding overall experience. Matt was professional and friendly, overall a great salesperson. His knowledge of Subara and the vehicle we purchased was impressive. We would absolu More

by sue_al_79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Costa, Ray Brien
Oct 17, 2018 -

Long Subaru responded

Hi Sue, thank you so much for your positive comments about Long Subaru! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 03, 2018

Great Experience Working with Matt Orn was great. In a word, knowledgeable, but also as others have said, no pressure, professional and just plain comfortable. We alr More

by Anne2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2018 -

Long Subaru responded

Hi Anne, we are very happy to hear Matt provided you with such a positive experience! If you're ever in need of more help, please let us know!

September 30, 2018

Great, low pressure experience. I walked in to the dealership dreading the car-buying process. Let’s be honest. No one enjoys it. My experience with Long Subaru changed this feeling More

by jr2702
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2018 -

Long Subaru responded

Congratulations on your new vehicle, and thank you so much for the recommendation! If you have any further questions, please give us a call. We're always happy to help!

September 30, 2018

Top notch customer service and professionalism! This is the the 2nd Subaru we've purchased from Matt at Long Subaru and returned because of the expediency, professionalism and ease with which Matt c More

by Ken J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Brien
Oct 12, 2018 -

Long Subaru responded

Congratulations on your new car, Ken! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We hope you have a great day!

September 25, 2018

Absolutely Great! The entire experience was great! Matt is a fantastic salesman and genuinely great person. Everyone at Long made the experience easy and stress free wh More

by Patdm729
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2018 -

Long Subaru responded

Hi, we are very happy to have provided you with such a positive car buying experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 17, 2018

Made a terrible process great Everyone hates car dealerships, especially me, but Long makes the process smooth and painless. I ordered my car directly from Subaru and they helped More

by rradio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2018 -

Long Subaru responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Long Subaru. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

August 28, 2018

Great service! Helped me find the car I with no hassle Scott was very helpful. He helped me find the car I wanted with no hassle. He explained all my options clearly and there was no pressure to add anythi More

by lac714
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Brill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Brien
Sep 05, 2018 -

Long Subaru responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

August 24, 2018

Scott was amazing and very helpful through the process Scott and team we're amazing! And very helpful. The process was straight forward and smooth as can be. I appreciate there work and Scott's for getting More

by Havok01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Brill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2018 -

Long Subaru responded

Hi, thank you so much for your positive comments about Long Subaru! We are always more than happy to assist you if anything else comes up. Take care!

August 18, 2018

Hassle free I dreaded going car shopping. Tried to do all my research before stepping on the lot.... I was pleasantly surprised to find not 1 but 2 very nice, inf More

by Sprince
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Barnett
Aug 27, 2018 -

Long Subaru responded

Sprince, we're happy you found our staff to be so supportive during your experience here at Long Subaru. We're glad Matt and Jim were able to help you out. Thank you so much for the recommendation. If you have any further questions, please give us a call. We're always happy to help!

August 16, 2018

A pressure free buying experience This is my second car that I purchased from Longs and will probably buy another fairly soon. The sales staff was knowledgeable, friendly, curtious, an More

by Pstarb8249
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Brien, David Fayard
Aug 23, 2018 -

Long Subaru responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Long Subaru. If you have any further questions, please don't hesitate to reach out! We hope you have a great day!

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