Long Subaru

Buying a new used car was easy .. We went looking for a used vehicle and like everyone else we wanted a good deal and a pleasant experience. Well, we found it here at Long when we pur We went looking for a used vehicle and like everyone else we wanted a good deal and a pleasant experience. Well, we found it here at Long when we purchased a certified used Outback. Good value on the vehicle, excellent customer interaction from our salesman David Fayard (really knows his vehicles) and just over all a good experience. More

Thanks! I had been looking forward to seeing the New 2019 Forester. So while my 2009 Forester was in for an oil change I took the opportunity to see the new m I had been looking forward to seeing the New 2019 Forester. So while my 2009 Forester was in for an oil change I took the opportunity to see the new model. While I was in the show room I spoke to Melissa Spencer who answered my questions and offered a test drive. I was so impressed with the new model in the show room, on the test drive and with the low pressure conversation, that I thought about it over a few days and looked at the literature from the dealer and on the Subaru website. Later I downloaded fromt the Subaru website a report of the car with the options I was interested in and emailed the information back to Melissa and asked her to start the processes of locating one. Ordering the car was straight forward and the expected delivery time I was told was pretty accurate. As soon as the the car arrived Melissa called and I made an appointment to see the car and finalize the purchase. (I also brought home the operator manual from the car to start getting familiar with all the new technology). The next day when I arrived at the dealer the car was ready for pickup but the insurance company had not yet faxed back the required documents and I thought I might have to return the following day. We contacted the insurance company again. While we were waiting Melissa spent two hours making sure the new car was prepped, explained all the new vehicle options including Starlink and Eyesight. Fortunately, the paper work finally arrived and the dealer was quickly able to process the Insurance, Registry, plates and vehicle inspection and also register the car on the Subaru websites so I could go home with the car that day. Over all it was a good experience. More

Not your typical car buying experience Our experience was great! It wasn't pushy or overwhelming. It was a very friendly vibe with no pressure to buy! They just wanted to make sure we chos Our experience was great! It wasn't pushy or overwhelming. It was a very friendly vibe with no pressure to buy! They just wanted to make sure we chose the right vehicle for us. More

Little bit of heaven in Webster We dealt with Scott Brill at Long Subaru and he has changed my perspection of car salespeople. He was friendly from the start and presented clearly a We dealt with Scott Brill at Long Subaru and he has changed my perspection of car salespeople. He was friendly from the start and presented clearly all the information we needed to know in order to make a selection on what car best suits our needs. Scott did not bombard us with the HARD SALES PITCH, but rather treated us respectfully and allowed us time and space to make our decision. Once we purchased he handled all aspects of the sale with speed and accuracy. He made purchasing a car a pleasure. As well as Scott, all the other people at Long's were professional. I recommend when looking for a new Subaru head straight to Long's I don't think you will be disappointed with your experience with them. More

New Forester This is my second time working with Matt Orn, and I am glad I contacted him again. I purchased a new Corsstrek last year, and I loved it! However, I f This is my second time working with Matt Orn, and I am glad I contacted him again. I purchased a new Corsstrek last year, and I loved it! However, I felt I needed more space as I had in my previous Forester. So we went for a test drive in the 2019 Forester, and here I am writing a review. Matt makes the purchasing of a new car very easy. He answers all questions, and has an abundance of patience! I knew what I wanted (again), and he was able to help me quickly. He is very prompt in replying to emails and calls, and he does not pressure. It was an all around great experience. This is my 3rd Subaru, and the peace of mind and comfort of driving is worth getting it right! Thank you Matt. More

Great Customer Service I received great customer service from both the Daniel Angelone (Sales & Leasing Consultant) and Scott Barry (Executive Manager). They were able to g I received great customer service from both the Daniel Angelone (Sales & Leasing Consultant) and Scott Barry (Executive Manager). They were able to get me in the vehicle I wanted, at the price I was looking for, in less than an hour. Ray Brien (Finance) was able to get me out of his office in less than 30 mins with the paperwork I needed to be able to pick up my new Crosstrek in less than 4 days from the day I first entered the showroom! More

New vehicle purchase For several months now I have been doing research on purchasing a new vehicle, I ultimately decided on a Subaru being the best fit for me. I was initi For several months now I have been doing research on purchasing a new vehicle, I ultimately decided on a Subaru being the best fit for me. I was initially conflicted between the Crosstrek and the Impreza. About a week ago my husband and I walked into Long Subaru and we were greeted immediately by Matt Orn, a sales representative, who so kindly answered any and all questions we had and with exceptional knowledge. He took us out in both the Impreza and the Crosstrek, allowing both my husband and I to drive each to make the best decision. I explained to Matt what I was looking for in a vehicle - a sun roof, remote start and anything but red (preferably I was looking for black). Turns out Matt had the exact vehicle I described already on the lot and ready to go - 2019 Subaru Crosstrek in black, with the sunroof and the remote start already installed! We came back several days later and Matt and his manager were incredibly generous to give me exactly what I was looking for price wise for my trade in, no hassle, no back and forth negotiating. They simply made it happen which was unlike any previous car purchasing experience I’ve had. This evening I picked up my brand new vehicle and once again Matt was outstanding. He was incredibly descriptive, detailed and patient while showing me EVERY single feature and how to use them in and outside the vehicle prior to me leaving the dealership. I will admit, coming into this process I was quite skeptical of how I was going to be treated due to my last car purchase at a different dealership was anything but spectacular, but thanks to Matt Orn I had the smoothest, quickest and best experience while purchasing this vehicle. I would HIGHLY recommend Long Subaru to anyone looking for a new vehicle. The customer service is off the charts. I will certainly be purchasing any all vehicles from them in the future and referring everyone I know to do the same as well. Thank you Matt and thank you to everyone at Long I’ve encountered thus far. You’ve met and exceeded ALL of my expectations and I absolutely LOVE my Crosstrek. More

Best experience! By far the best experience purchasing a new car! Extremely friendly people who treat their customers like family! A truly highly recommended place to By far the best experience purchasing a new car! Extremely friendly people who treat their customers like family! A truly highly recommended place to purchase! More

Great Experience I was very pleased with the service provided to me at this dealership. Scott was my salesman, he was very proffesional and he is a credit to thier sta I was very pleased with the service provided to me at this dealership. Scott was my salesman, he was very proffesional and he is a credit to thier staff. Also a big thanks to Ray in finance for helping me duke it out with my insuarance company when they didnt want to make this an easy purchase. More