Long Subaru

very friendly customer service in Service Dept. Excellent result with all issues resolved. Nice to deal with a service dept that listens to the customer's concerns. Will return in the future. Excellent result with all issues resolved. Nice to deal with a service dept that listens to the customer's concerns. Will return in the future. More

Julia was great in service dept . Dealership close to our home . Thank-you for service Dealership close to our home . Thank-you for service More

While the service department had my car, it was in a minor accident (apparently back into another car). I Conley understand that accidents happen! The dealership completely deposited the damage, no worr minor accident (apparently back into another car). I Conley understand that accidents happen! The dealership completely deposited the damage, no worries there. However they failed to communicate with me about this event in even the most basic way. They never explained exactly what damage had been done or what was done to repair it. They failed to provide me with an estimate of how the long the repair would take. They had my car for 2 weeks. They never offered me a loner car. In fact, when I called (about every other day) to enquire about how long I might expect to be without my car (which is my daily driver, I was repeatedly told that they didn't have that information and that "they would get back to me," but they never did. They always made it sound like it might be ready in the next couple of days, but a few days turned into a couple of weeks. Once the repair was done, I was informed that the work that I had originally brought the car in for had not been done because the car had been at the collision center. Then they told me that the couldn't reproduce the sound of the belt squealing, so they couldn't diagnose the problem (per the liaison), until I actually got a chance to talk with the mechanic and he said that, ok, he could check it out. Then he fixed it. I was also told at one point during this whole thing that my car was in such poor shape that "they really didn't even want to work on it." This was after they gave me a laundry list of repairs totalling over $12,000, including 4 new tires, oil change, cabin air filter replacement, replacement if the license plate bulb, etc... Well once I finally got my car back, I brought it to my usual mechanic who did replace a ball joint and weld and repair the subframe, which had rusted. I might have considered having some of the suggested work done at the dealership, even though the repair quote was pretty high, but it was off-setting to have one of their representatives tell me I needed a new car, because the resale value of my old car was very low, and they really didn't think it was worth it to work on it at all. They completely underestimated the love I have for my faithful Subaru!!! More

Everyone is friendly and attentive to my needs. Always a pleasure. Will probably stay with Long for as Long as we purchase vehicles!?? Always a pleasure. Will probably stay with Long for as Long as we purchase vehicles!?? More

Whether purchasing or servicing a vehicle, Long Subaru is top notch. We have bought 3 vehicles from them and have always used their service department, and it has always been a great experience. We would not top notch. We have bought 3 vehicles from them and have always used their service department, and it has always been a great experience. We would not go anywhere else to purchase or service a vehicle. More

Thanks for the complete new car support. For making sure that everything was done and complete. A pleasure to work with you. For making sure that everything was done and complete. A pleasure to work with you. More

Found the problems and fixed them. Gave me a loaner for free. Would go back for service. Gave me a loaner for free. Would go back for service. More

My 2nd service at 11,000 miles, in and out so that's a good day Everyone in the dealership was ready to help you with any concerns about the car or work preformed good day Everyone in the dealership was ready to help you with any concerns about the car or work preformed More

Purchased a 2025 Forester Premium in July 2024 Scott Brill was my salesman nice to work with from the second I arrived at the dealership, Clean well organized place from the show room and the finance gu Brill was my salesman nice to work with from the second I arrived at the dealership, Clean well organized place from the show room and the finance guys deck blow my mine with the computer being the whole desk top. Just had my 2nd service with 11,000 on my baby girl. First Subaru was an Impreza New 2008. Dealership is great, service department is great and my salesman was awesome. More

The service gets better everytime I bring my vehicles here. You are treated as family as soon as you walk in the door. here. You are treated as family as soon as you walk in the door. More