Long McArthur Inc - Service Center

I have purchased 4 vehicles from Long McArthur. Two within 6 months of each other. The sales experience was very good. The service department was horrible. The Explorer required service that was not within 6 months of each other. The sales experience was very good. The service department was horrible. The Explorer required service that was not done properly and had to be re done. The Ranger had a defective transmission and they could not seem to get it repaired, and suspension was leaning to the left one whole inch and the dealer would not repair it, said it was within specs from Ford. I cannot recommend this dealer to anyone. Shame on you Ford for allowing these people to stay in business. I still have the Explorer and have it serviced at another dealership that wants to keep me happy. The ranger is gone, traded for another new ranger at my current dealership in Hutchinson,KS. More

I have taken my 2009 Ford Edge to Long McArthur's dealership since I bought it new for all routine service. I live in Concordia so it does take some planning since I save up other errands to run as w dealership since I bought it new for all routine service. I live in Concordia so it does take some planning since I save up other errands to run as well. The first couple of times I was very impressed with the service, the turn around time, and happily suprised that my car was give back to me washed. In April, when my car was serviced, I admit I was disappointed that my car wasn't washed like it had been on all the previous appointments. Last Friday, July 29th, I had an appt. at 3:00 to have my Edge serviced and the tires rotated. I brought in my coupon for "The Works" and gave it to Alex. I took a seat and waited what I thought would be less than an hour. After an hour and fifteen minutes I got up and waited next to the service desk where Alex works. I was ignored. After one hour and thirty minutes I walked up to Alex and explained that I was on a schedule and was quickly running out of time. He told me it would just be a few more minutes. Fifteen minutes later my car came out of the shop. My compensation for over an hour and forty-five minutes of my time was a $7 discount. I was not even given the courtesy of knowing why my service took so long. Oh, and again, my car was not washed. I happened to see the one page ad in the Salina Journal Sunday advertising "The Works" and a car wash with every service. Really? That was not the case with me. I have three months to decide what dealership will be servicing my car. I'm not sure it will be Long McArthur. Kari More

I think they should wash your car they use to do that service we do drive 80 miles to get the oil change and bought the car there. I think there has been alot of changes made in the last 6 momths in the service we do drive 80 miles to get the oil change and bought the car there. I think there has been alot of changes made in the last 6 momths in the sales Dep. I think washing the car when they done with the oil change should be done. More

I have very little time during the day and when I get vehicles serviced it is often without an appointment, this never seems to be a problem with the maintanance department. My needs have always been tak vehicles serviced it is often without an appointment, this never seems to be a problem with the maintanance department. My needs have always been taken care of in short order. My wifes car needed tires and I was not able to take care of it, they went to her place of work, picked up her car and replaced the tires with no effort expended by myself or my wife. This is the type of service that will cause me to purchase a car from a particular dealership. I have 2 dealerships that I will trade with for new car purchases, this is because of the service department. Long Mac is on this list. More

I love this dealership, from sales to service and everything inbetween, they are top notch. I am always well treated, listened to and taken seriously. Long McArthur is one of those rare finds in auto everything inbetween, they are top notch. I am always well treated, listened to and taken seriously. Long McArthur is one of those rare finds in automobile dealerships, they care about the customer. The service department is always friendly and keeps me well informed. Each time I take my vehicle in for service they are prompt, attentive and it is great getting my vehicle back as clean or cleaner than when I went in. Taking the time to go over what they did and what may need to be done in the future regardless of how busy they may be. More

I had a warranty item and th;ey took care of it in a very timely manner. I called the dealership and told them of the problem, and they ordered the part to be in the very next day. I was in Salina two days timely manner. I called the dealership and told them of the problem, and they ordered the part to be in the very next day. I was in Salina two days later, and the part was there for me. They made a special effort to get it to me after hours. More

I took my 2010 Pickup in for an oil change and tire rotation. A service tech exited another customers vehicle and didn't place the car in park and that car rolled down the hill and hit my truck. I trad rotation. A service tech exited another customers vehicle and didn't place the car in park and that car rolled down the hill and hit my truck. I trade vehicles once a year so I decided to change early when this happened. The sales staff Jason and sales manager Kevin were very helpfull during the this issue. Once the vehicle is wrecked it looses value. It had to be traded. I was very difficult to find a vehicle since I had no intentions of traiding at this time. My truck was seven months old. Jason and Kevin worked hard to make a bad situation better. Now the problem that came up is the truck that was ordered for me from Texas was brought to Long Mcarthur. I drove this truck straight from the new car bay directly to the Paint and Body shop because the truck had a dent in the door, rock chips on the front left quarter panel and rock chips on the front of the vehicle. Yes I drove from the new garage area where you pick up the new vehicle to the paint shop. I was already hot. I asked for a new vehicle to be ordered. We went down hill from here. The General Manager the Highest person in managment was rude with me. I told them since you cant get me a new vehicle from the factor give me FREE DVD's. If they would have ordered me a new truck I would have been happy. I am buying a 40,000.00 vehicle and this truck has to be painted now. The General Manager tried to pull the hood over my head and tell me that he could cancel the tranaction (paperwork I had signed already for the truck) and just give the keys back to my damaged truck since I wasn't a UNHAPPY customer and he( General Manager ) didn't want a unhappy customer. WOW, ARE YOU KIDDING ME. He said he could just tear up the paperwork since the paperwork was not official until the state received the paperwork. Dirty Pool! Derek was rude and didn't represent the buisness well for being the top person in charge. So, I received a 40,000.00 truck that was damaged and then painted. Then the GM said over the past four years Long McArthur didn't make any money off of my buisness. So the truck comes out. You are not making money off of me so I can carry on somewhere else. They gave me a few bucks for my trouble since I didn't want there service to do anymore work on my vehicle. I have bought four vehicles from them over as many years. When Ford was hurting they wanted your buisness. Now that they are on there way up you are just a document. Thanks Kevin and Jason for the several hard years and dedication you did for me your customer. General Manager, I hope you don't make 15 years in the buisness. Yea, he made sure to let me know he was fourteen years in the buisness. I only buy one new vehicle a year but I hope at the end of next year you notice the buisness I gave you is missing and the buisness that I pushed you was is gone. More

After 11 trips back to the dealer for numerous problems with this car we bought from Long Mcarthur. It was a 48,000 Murcury Mountaineer Premier. This last time we brought it in several months back becaus with this car we bought from Long Mcarthur. It was a 48,000 Murcury Mountaineer Premier. This last time we brought it in several months back because every time you turned on the A/C on a long trip it would saturate the floor. They repaired it and billed the cost under warranty. We recently took another trip which required the car to drive over 30 minutes and the same exact problem occured. When we retured to the dealer to let them know they did not make the repair as promised they told us it was no longer under warranty and if we wanted them to fix it it would be $1500.00. $1500.00 to repair what they told us they had fixed 4 months ago. Warranty or not they should stand behind their work. They blame it on Ford and when we called Ford they blamed it on the dealer. The people who own and are affiliated with this dealership are crooks and do not stand behind their work. Do not buy a car from them!!!!!! More