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77 Reviews of Long McArthur Inc - Service Center
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January 15, 2014
Brought my car in three times for the same problem and it never got fixed, then they wouldn't take my car in anymore, even though I still had an issue. Had to call Ford's cooperate office to get any help. never got fixed, then they wouldn't take my car in anymore, even though I still had an issue. Had to call Ford's cooperate office to get any help. More
by cnfranklin
January 01, 2014
Went in for my first service. It went well. They did the job. No problems. Made me comfortable while I waited. Will be going back when next service is due. the job. No problems. Made me comfortable while I waited. Will be going back when next service is due. More
by tragat
Employees Worked With
Don't know
September 29, 2013
*Guaranteed Best Value - Bring in a signed offer from any other dealer on a like unit with the same benefits and we will beat their deal. *1 Year Complimentary Maintenance - includes 2 oil changes & 1 ti any other dealer on a like unit with the same benefits and we will beat their deal. *1 Year Complimentary Maintenance - includes 2 oil changes & 1 tire rotation at no charge. *Buy with peace of mind - 72 Hour Exchange policy. *Complimentary Car Wash with any Service! Well on our first visit for Service, almost no vehicle to drive while we were waiting ( we were not only having oil change, also putting remote start on ) We had notified Accessory Dept. that we would need vehicle to drive. Service had no record of that. After paying several hundred dollars, had to go find our car, no one offered to show us how to use our new remote start, and car was not washed. One must have to spend more that we did to get the advertised Complimentary Car Wash with any Service. May or may not give them a chance with our second advertised oil change, we will see. More
by DavidSallee
Employees Worked With
Larry Smith Service Advisor
May 31, 2013
Was told that vehicle would be finished by noon the next day. Received no call. When I called at 1:00, I was told it would be 4:00 or 5:00. We live 45 miles away. Even though they gave us a loaner, it w day. Received no call. When I called at 1:00, I was told it would be 4:00 or 5:00. We live 45 miles away. Even though they gave us a loaner, it was very inconvenient to come back the next day. I would have appreciated a phone call letting me know that the part had arrived late, so that I wouldn't have had to wait around all morning for no reason. More
by services39
Employees Worked With
January 18, 2013
Tim got me in for a mechanical repair on short notice, and out again very quickly. This was important because I was in town for only that day and had to have the truck. They also gave me a loaner at no ch and out again very quickly. This was important because I was in town for only that day and had to have the truck. They also gave me a loaner at no charge. More
by detlawks
January 08, 2013
I understand how busy everybody is at Long MacArthur but they still get the job done properly. They still have the time to listen to all concerns and handle them professionally. There is no reason to go any they still get the job done properly. They still have the time to listen to all concerns and handle them professionally. There is no reason to go any place else! More
by vegas 912
Employees Worked With
January 08, 2013
Monte Brent has been very helpful from the time I inquired about the F150 I purchased. Of course the service after the sale makes the difference. I had a problem with on of the Wheels and Monte met inquired about the F150 I purchased. Of course the service after the sale makes the difference. I had a problem with on of the Wheels and Monte met me to pickup the wheel and the problem has been addressed in a professional and timely manner. Monte indicates that customer satisfaction is his priority and he holds true to that mission. This service issue has been a great experience thanks to Monte going above and beyond. More
by lvlieger
October 04, 2012
I took my 2005 Escape Hybrid in to have a new thermostate installed. I had been thinking of buying a new car, so I was shown a 2010 Toyota and a 2013 Escape. Selected the Escape, and I just love it. installed. I had been thinking of buying a new car, so I was shown a 2010 Toyota and a 2013 Escape. Selected the Escape, and I just love it. More
by Lindajf49
August 23, 2012
We brought a vehicle in with the intent to fix, with a huge repair needed, we elected to look into buying a new car. We were pointed to Michaels' direction. He was great to work with, friendly and f huge repair needed, we elected to look into buying a new car. We were pointed to Michaels' direction. He was great to work with, friendly and fun. We tried a couple of cars and made a decision. They worked with us to get the price we needed. I love their guarentee when buying a vehicle with them. I felt very comfortable buying a car (not usually the case for me) and have had a follow up phone call to make sure I was still happy. Probably the best experience I have had. More
by jennifer.redenius
February 18, 2012
I have purchased 4 vehicles from Long McArthur. Two within 6 months of each other. The sales experience was very good. The service department was horrible. The Explorer required service that was not within 6 months of each other. The sales experience was very good. The service department was horrible. The Explorer required service that was not done properly and had to be re done. The Ranger had a defective transmission and they could not seem to get it repaired, and suspension was leaning to the left one whole inch and the dealer would not repair it, said it was within specs from Ford. I cannot recommend this dealer to anyone. Shame on you Ford for allowing these people to stay in business. I still have the Explorer and have it serviced at another dealership that wants to keep me happy. The ranger is gone, traded for another new ranger at my current dealership in Hutchinson,KS. More
by drangerw
Employees Worked With
Service manager David
