Long McArthur Inc - Service Center

We had brought our Ford Ranger in for repairs because it was running very rough. They saw that some lines were leaking, so they ran diagnostic tests, and decided that certain things needed to be completed, was running very rough. They saw that some lines were leaking, so they ran diagnostic tests, and decided that certain things needed to be completed, which they did (which involved bringing in an extended warranty company rep from Wichita to get permission for the repairs).. Unfortunately, their diagnostics were not done properly or completely, because the truck still ran poorly right after leaving their lot. The truck was brought back, and all that they found, supposedly after running another diagnostic, was that the spark plugs were dirty and the fuel system needed to be drained. They specifically stated that there were no mechanical problems, just maintenance issues. When they told us it would cost close to $600 for the service and maintenance, after we had just paid close over $400 for the previous repairs that they had done, we hesitated and decided not to have the work done there. I took the truck to another dealer closer to our home, and they just had to look under the hood and remove some covers to realize that something was seriously wrong. Of course the extended warranty company required another computer diagnostic before they would approve any work, and so we had to pay for another diagnosis AND to pay for a separate deductible. Our new dealer did the required diagnostic and discovered that the gasket and values had needed to be replaced. IF Long-McArthur had done their diagnostics correctly in the first place, we wouldn't have had to pay extra deductibles and extra diagnostic charges. More

Brought my car in three times for the same problem and it never got fixed, then they wouldn't take my car in anymore, even though I still had an issue. Had to call Ford's cooperate office to get any help. never got fixed, then they wouldn't take my car in anymore, even though I still had an issue. Had to call Ford's cooperate office to get any help. More

Went in for my first service. It went well. They did the job. No problems. Made me comfortable while I waited. Will be going back when next service is due. the job. No problems. Made me comfortable while I waited. Will be going back when next service is due. More

*Guaranteed Best Value - Bring in a signed offer from any other dealer on a like unit with the same benefits and we will beat their deal. *1 Year Complimentary Maintenance - includes 2 oil changes & 1 ti any other dealer on a like unit with the same benefits and we will beat their deal. *1 Year Complimentary Maintenance - includes 2 oil changes & 1 tire rotation at no charge. *Buy with peace of mind - 72 Hour Exchange policy. *Complimentary Car Wash with any Service! Well on our first visit for Service, almost no vehicle to drive while we were waiting ( we were not only having oil change, also putting remote start on ) We had notified Accessory Dept. that we would need vehicle to drive. Service had no record of that. After paying several hundred dollars, had to go find our car, no one offered to show us how to use our new remote start, and car was not washed. One must have to spend more that we did to get the advertised Complimentary Car Wash with any Service. May or may not give them a chance with our second advertised oil change, we will see. More

Was told that vehicle would be finished by noon the next day. Received no call. When I called at 1:00, I was told it would be 4:00 or 5:00. We live 45 miles away. Even though they gave us a loaner, it w day. Received no call. When I called at 1:00, I was told it would be 4:00 or 5:00. We live 45 miles away. Even though they gave us a loaner, it was very inconvenient to come back the next day. I would have appreciated a phone call letting me know that the part had arrived late, so that I wouldn't have had to wait around all morning for no reason. More