Long McArthur Inc - Service Center

Issues with recall, blown fuse 2nd time Was told it would take an hour to get it fixed of coarse it took 2 hours. When asked what was going on. I wasn't the happiest person. Larry said what Was told it would take an hour to get it fixed of coarse it took 2 hours. When asked what was going on. I wasn't the happiest person. Larry said what would you like me do fix it or not. Wasn't pleased with his customer service. Being frustrated and him not being understanding was not a great blend. I left very upset. I just never have been a fan of this place and needing them to fix my car under warranty. And on top of that wanted me to pay for the fuses when we've had this issue before bc of a recall. Just wasn't pleased with the service. More

repair department scammers- don't break down near Long Mac Car was brought in to fix and came out with damaged transmission. This is a typical car dealership that will take advantage of travelers and lie and s Car was brought in to fix and came out with damaged transmission. This is a typical car dealership that will take advantage of travelers and lie and steal from you. I was told my car would be looked at, as a stranded businessman, at 3:30 when I brought it in. The first of many promises broken. I was given the run-around by the incompetent service department, who has no one particular in charge or helping. The service manager was laughing at my distress. THIS IS WHY PEOPLE HATE CAR DEALERS, stop in for a repair and join the club. More

Very poor service Had my 2006 mustang in for service in June 2017 ,engine light and rinch light we're both on . Larry in service said they but it on 5 different machine Had my 2006 mustang in for service in June 2017 ,engine light and rinch light we're both on . Larry in service said they but it on 5 different machines and said no problems ,they turn them off and then the next day they turn on again ,took it in again,they did it again,the same thing is still happening in February 2018, went back again got charged 150.00 it still is happening,was told this time to drive it they can't fix it,was told they don't know what was wrong was definitely taken by this dealership. More

Two vehicles fixed correctly in one day I have two Roush vehicles that both needed issues identified and fixed. Set up an appointment with Phil Spillman. Expected to hopefully get my Rapto I have two Roush vehicles that both needed issues identified and fixed. Set up an appointment with Phil Spillman. Expected to hopefully get my Raptor fixed the same day and leave the Mustang, since I live four hours away. To my surprise Phil arranged to have different tech's look at both vehicles as soon as I arrived. Left with both vehicles fixed CORRECTLY the same day! It was a very pleasant surprise to get both vehicle fixed in one day by a very professional service team. They were worth the drive. I highly recommend Long McArthur's service! More

Bought a new F-350 King Ranch less than 3-years ago. With less than 3000 miles on it the power steering was really loud. 4:50 pm they wouldn't look at it. Shop manager went home early, rest was to lazy With less than 3000 miles on it the power steering was really loud. 4:50 pm they wouldn't look at it. Shop manager went home early, rest was to lazy to look at it. The last vehicle I'd buy from them!!!! Spent a lot of money on this truck and was 250 miles from home headed to Oklahoma City with our young Grand Children and they refused us help. xxx Dealership!!!! More

Great customer service in the service dept. First time getting an oil change at this dealership, but everyone was extremely helpful, courteous, and professional! From the moment I walked in to t First time getting an oil change at this dealership, but everyone was extremely helpful, courteous, and professional! From the moment I walked in to the moment I left I felt comfortable and at ease knowing everything would be taken care of. More

Amazing Customer Service! Simply Amazing! My wife Farrah and I are completely satisfied with the service that Long McArthur provides. We are the proud owners of a new 2016 Lincoln MKX Black La My wife Farrah and I are completely satisfied with the service that Long McArthur provides. We are the proud owners of a new 2016 Lincoln MKX Black Label. I want to personally thank Long McArthur and Darrin Lee for helping my family out with 5 star service. We had our brand new vehicle break down on the side of the road about 20 miles from Garden City, KS. My wife and kids were traveling to visit friends and family and I was out of town in Nebraska for work. My wife had to have our vehicle towed into Garden City at night with two kids and we were very upset. We thought with a brand new Lincoln and only 5,000 miles this should never happen. It wasn't anything major but it had a recall. We contacted Long McArthur Ford the next morning and without one question asked Darrin Lee had already arranged drivers from Salina, KS to come all the way to Garden City, KS to drop off a car to my wife and kids. He then arranged our car to fixed under warranty and even had our car shipped to Salina for a final inspection. They then drove our vehicle to our home in Wichita, KS and picked up their loaner car. Thank you very much Darrin Lee. You and Long McArthur are 5 star people and I won't think twice about doing business with you again! I appreciate everything Long McArthur Ford! Amazing 5 star service! I will pass the word around too all my friends and family. Thanks - Kyle Merz More

Tim Ohlde Tim is always so pleasant and knowledgeable about whatever I call him about. He is multi-tasking but always makes you feel like he is concerned with Tim is always so pleasant and knowledgeable about whatever I call him about. He is multi-tasking but always makes you feel like he is concerned with what concerns you. He is a treat to work with! More

Not up to my expectations but they made it right We live in Hays (90+ miles away). I have been a loyal customer to Long McArthur ever since we bought my car from them in 2011. I had full service sche We live in Hays (90+ miles away). I have been a loyal customer to Long McArthur ever since we bought my car from them in 2011. I had full service scheduled for June 30, 2014, along with installation of some aftermarket parts, including a hood scoop, which they said they had done before. (My husband had suggested that I take it to Xibit Customs in Hays for the aftermarket stuff but I went against his wishes.) So, here's what happened. As my car was being transferred from service to the body shop, I noticed an awful squeaking sound. (They had just put on new wheels and caliper covers.) I was later told that the covers were rubbing on the rotors but should eventually grind themselves down, so I let it go. After everything was supposedly done and my car was back outside, I noticed that it had not been washed as I had requested. I told them and they got it washed. I also saw that the hood scoop was not flush against the hood as it was gapping on both sides. Thinking that nothing could be done about it, I left with about 50% overall satisfaction. One week and 300+ miles later, I took it to Xibit Customs. They removed the caliper covers, made some minor adjustments and got rid of the squeaking. I asked them about the hood scoop and they said that they could in fact remove it, replace the adhesive and add 2 more screws to eliminate the gaps. They made it look just as it should have the first time around. Several days later, I sent an email to Eric in the body shop in pursuit of compensation for the $110 scoop re-mount. He told me that they had used everything provided in the kit and if additional screws were needed then that is up to the customer as they can not install screws that aren't already there. I can not believe that a certified Ford body shop couldn't acquire 2 extra screws to help properly mount a hood scoop specifically designed for my 2011 Mustang!! Apparently, Long Mac did not really care about my satisfaction with their work, since nobody even took the time to discuss it with me before I left. (And I seriously doubt that it would have done any good to go back in and complain about it before leaving.) What my husband had to say: "I told you so." "Live and learn." "We'll just have to eat it now." :-( UPDATE: As of 8/14/2014, I am very pleased to announce that my issues with Long McArthur have been resolved. They were very apologetic about my experience and also very eager to make things right. They sent me a check for compensation for my extra expenses to have the job done right and even offered to fill my car with gas the next time I am in Salina. In fact, they encouraged me to just stop by. It is nice to know that these guys truly do care about their customers and want them to be nothing less than happy when they drive off their lot. However, I would like to take this opportunity to encourage Long McArthur employees to take the time to communicate more with their customers, both before AND after their work is done. More