Long McArthur Inc - Service Center

Took Bronco in to get heater fixed under warranty. When we picked it up it had a couple thousand dollars damage to the interior and body from mechanic. We were told about one item broke. We had to fin When we picked it up it had a couple thousand dollars damage to the interior and body from mechanic. We were told about one item broke. We had to find all the rest. It was covered in oil and grease. Was told by service tech that we should expect damage when we bring in service. Now they have to order a bunch of new interior parts to replace and we have to have body work and painting done. I refuse to let there body shop do work so Conklin is doing it and Lm is paying them. To top it off they did not fix the problem. Damages include both sun visors broke, console damage, hood piece, dash parts and dent in door jamb requiring body and repaint. They even had to detail it after we went to get it to clean up all the oil and crap. I would highly recommend to not use them. We were told that their mechanics are not held accountable for any issues. More

Made my F150 purchase in February 2024. . Got my extended warranty too. Ya know, Ford dealership supposedly covers diagnostics, labor parts per contract stipulations. Don't bet on it here . Got my extended warranty too. Ya know, Ford dealership supposedly covers diagnostics, labor parts per contract stipulations. Don't bet on it here. Vehicle now has a big problem... Service advisor told me they would charge me labor to figure it out.. i don't know, like, drive it around for a while? My gas, no problem! But really? That was your answer? Charge me labor for your time and inconveniencing you?. Like my warranty didn't exist. Offered minimal support for diagnostic services, placed it all back on my plate. Very obstinate, rude, hostile. Amazing level of insulting behavior. You listening Ford? Then told me I had to figure out the problem, and report back to them..... Old man Fords' philosophy still reigns supreme: "The customer can always choose the color of their car... as long as it's black!!!" Stay away... far away. More

The buying process was easy but their attention ends when the purchase is completed. I called Ford for assistance and they directed me back to the dealership for my needs. I have been calling and leaving mes the purchase is completed. I called Ford for assistance and they directed me back to the dealership for my needs. I have been calling and leaving messages for two weeks now and nobody has called me back yet. More

The team at Long McArthur Salina service department Tim and Darren are amazing. In the middle of traveling to Texas and when my truck broke down, they dropped everything to help me and my family. I recomm and Darren are amazing. In the middle of traveling to Texas and when my truck broke down, they dropped everything to help me and my family. I recommend this location 1000 times over and know that they have the customers interest at the forefront of their minds. I could not have not been able to continue with my trip without them. 5 stars is not a high enough rating for those two or the whole team. Thank You again for everything. Sean Bach More

Exceptional , Over the top, exceptional! Cannot say enough, the professional, attentiveness and the best customer service I have had at a Ford Dealership. Below zero temperatures and 1.5 h Cannot say enough, the professional, attentiveness and the best customer service I have had at a Ford Dealership. Below zero temperatures and 1.5 hours from home and Scott Sitton and his staff (sorry I don't remember the other names) were able to quickly diagnose and get me back on the road in less than 30 minutes. (Air Filter clogged with snow 2012-Lincoln MKX) When my wife decides that she needs an upgrade we will definitely be shopping your way. More

I want to give a huge shout-out to the service department at Long Mac. I can't say how much it means to go someplace where you feel like they care. From the people who were in the bay to the people at the se at Long Mac. I can't say how much it means to go someplace where you feel like they care. From the people who were in the bay to the people at the service counter. Even the lady who drove me back to work. These days you don't always find people who take pride in what they do so Kudos to you people!! You made my stressful life a little less stressful. I don't know all the names of the people, only one because he emailed my receipt. But every person I encountered was kind and helpful. I appreciate you all! Keep up the good work More

Darren Barnhart is top notch, cannot ask for better service. Dealership in general is a great business. We all understand parts are tough these days but it does seem like FORD could improve parts avail service. Dealership in general is a great business. We all understand parts are tough these days but it does seem like FORD could improve parts availability! I would like to add are local Ford dealerships in SW KS are embarrassing and impossible to work with they seem to not care about customers. Long McArthur Inc. Dealership should be the posterchild for all of Ford. Thanks guys and gals! More

Outstanding service and very helpful very professional friendly staff and great mechanics rental department was very friendly. friendly staff and great mechanics rental department was very friendly. More

Everyone at dealership is very personal and friendly from sales to service and body shop! Pickup and delivery manager is professional! sales to service and body shop! Pickup and delivery manager is professional! More