Long-Lewis Ford Lincoln of Muscle Shoals

Tray was incredible. He Listened to my concerns & fix them to my liking. He is very nice & Great at his job. He definitely took a load off me handling my situation. I tru He Listened to my concerns & fix them to my liking. He is very nice & Great at his job. He definitely took a load off me handling my situation. I truly thank him. More

Service advisor did all the right things. Listened to my concerns, followed up and communicated with me following the technician's inspection and work. Last, I felt that they did seek to tre Listened to my concerns, followed up and communicated with me following the technician's inspection and work. Last, I felt that they did seek to treat me right, not only as a customer but because it was the right thing to do. More

Had some wipers replaced. In and out in less than 5 minutes . Highly recommend deslership In and out in less than 5 minutes . Highly recommend deslership More

Tray ! was my contact person. Could not have been any more courteous. Did not wait over three minutes. Auto had transmission problem. He immediately gave was my contact person. Could not have been any more courteous. Did not wait over three minutes. Auto had transmission problem. He immediately gave me a rent car. In less than 48 hours he called to tale me the car was ready for pickup. A major transmission rebuild in 48 hours! Very satisfied! More

Scheduled at-home service for oil change and rotation. . No-show, no call. Cost me 3 hours of waiting. Claimed they sent the order to the wrong tech. Guess the techs can't read their orders and recognize a . No-show, no call. Cost me 3 hours of waiting. Claimed they sent the order to the wrong tech. Guess the techs can't read their orders and recognize an issue. Guess it goes back to just do it yourself since you can't rely on the folks who are supposed to service what they sell. More

I was referred to Blake Stutts and I was skeptical at first because of horror stories at dealers. He LISTENED to me and met and exceeded my needs in every way he could. Didn't pressure me, but more impor first because of horror stories at dealers. He LISTENED to me and met and exceeded my needs in every way he could. Didn't pressure me, but more importantly, was a consultant in my buying experience. I mean, I didn't even want to go anywhere else after spending time with him and his lovely assistant Kaitlin! They're both top notch and they're doing things right in my opinion when it comes to working with a car dealer! Give him a shot when looking, he will look out for what's best for you! More

The service department of Long Lewis Ford in Florence genuinely tries to ensure customer satisfaction. This team explores every option of how to avoid the customer for paying for anything that should not genuinely tries to ensure customer satisfaction. This team explores every option of how to avoid the customer for paying for anything that should not be their responsibility. This is greatly appreciated and builds trust and respect. More

The service department with Chris was as always very professional. He has been taking great care of my 2015 Jetta for the last 5 years. professional. He has been taking great care of my 2015 Jetta for the last 5 years. More

Long-Lewis Ford is a cut above the rest! Fair, transparent, pricing. They do what they say will and can do. Service has been a delight as I drive over 40 miles to their facilities ilo of Fair, transparent, pricing. They do what they say will and can do. Service has been a delight as I drive over 40 miles to their facilities ilo of going to my local Ford dealer. As an example, local dealer quoted 30 days out to do a recall that was a reflash of the BCM. Long-Lewis got me an appt in 7 days. Got another recall, one to enhance the previous one, and they got me in less that 5 days. They have an awesome service department that is exceptional in their communications skills. They truly care about the customer!! Thanks so much for keeping me safe! More