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Long-Lewis Ford Lincoln of Muscle Shoals
Muscle Shoals, AL
485 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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485 Reviews of Long-Lewis Ford Lincoln of Muscle Shoals
June 03, 2025
I purchased my Mustang GT from another dealer in Mobile Alabama but I am using Long-Lewis for service on my vehicle. Every 6 months I drive about 60 miles from where I live, in Tennessee, to get to them fo Alabama but I am using Long-Lewis for service on my vehicle. Every 6 months I drive about 60 miles from where I live, in Tennessee, to get to them for service on my car. The last time I also had a problem with the air conditioning, no cold air, because of rats having damaged some connections. the whole team made a special effort, especially Brian, to have it repaired while my wife and I waited. It was quite a big repair but it was done very efficiently and as smoothly as possible for us. From reception to end the people at Long-Lewis truly care for their customer and they prove it to me every time I need their help. More
by Keazy Hollow Farm, Claude
Employees Worked With
Brian was our man for organizing this repair service and he deserves 5 STARS
May 11, 2025
I had my car serviced at Long Lewis Ford in Tuscumbia Al. They staff there is very friendly, very helpful and very knowledgeable...The Service Advisor, Brian Bissonnette was very helpful, he informed me of w They staff there is very friendly, very helpful and very knowledgeable...The Service Advisor, Brian Bissonnette was very helpful, he informed me of what my car needed and I had no issues...will gladly continue to take my car to this dealership for needed repair work and routine maintenance.. More
by michfan1464
Employees Worked With
Brian Bissonnette
February 18, 2025
Tray was incredible. He Listened to my concerns & fix them to my liking. He is very nice & Great at his job. He definitely took a load off me handling my situation. I tru He Listened to my concerns & fix them to my liking. He is very nice & Great at his job. He definitely took a load off me handling my situation. I truly thank him. More
by Kayla
Employees Worked With
John Duster, Ed Blackburn, Gordon Frost, Don Ouellette
February 03, 2025
Service advisor did all the right things. Listened to my concerns, followed up and communicated with me following the technician's inspection and work. Last, I felt that they did seek to tre Listened to my concerns, followed up and communicated with me following the technician's inspection and work. Last, I felt that they did seek to treat me right, not only as a customer but because it was the right thing to do. More
by spmlaptop
Employees Worked With
Brian Bissonnett
January 23, 2025
Had some wipers replaced. In and out in less than 5 minutes . Highly recommend deslership In and out in less than 5 minutes . Highly recommend deslership More
by pamdthomas
Employees Worked With
Audrey did a wonderful job. Very personal and professional. Very cold that day but met with a smiling face.
December 23, 2024
Tray ! was my contact person. Could not have been any more courteous. Did not wait over three minutes. Auto had transmission problem. He immediately gave was my contact person. Could not have been any more courteous. Did not wait over three minutes. Auto had transmission problem. He immediately gave me a rent car. In less than 48 hours he called to tale me the car was ready for pickup. A major transmission rebuild in 48 hours! Very satisfied! More
by starkeyusaf
Employees Worked With
service
December 23, 2024
Scheduled at-home service for oil change and rotation. . No-show, no call. Cost me 3 hours of waiting. Claimed they sent the order to the wrong tech. Guess the techs can't read their orders and recognize a . No-show, no call. Cost me 3 hours of waiting. Claimed they sent the order to the wrong tech. Guess the techs can't read their orders and recognize an issue. Guess it goes back to just do it yourself since you can't rely on the folks who are supposed to service what they sell. More
by Shadetree
Employees Worked With
Service
