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Long Lewis Ford Lincoln of Hoover

Hoover, AL

4.8
125 Reviews

2551 John Hawkins Parkway

Hoover, AL

35244

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125 Reviews of Long Lewis Ford Lincoln of Hoover

November 19, 2024

Thankful for the quick work and awesome experience! ! Thank you very much Eric!! We wll be back. More

by Stephanie.dilley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Washington
Nov 20, 2024 -

Long Lewis Ford Lincoln of Hoover responded

Thank you so much for the 5 star review, Stephanie.dilley! :)

October 10, 2024

Had to have repair work done on my 2018 Lincoln MKZ and Johhnie the service manager Was so nice and got a rental for the day for me. I picked my car up at 4:00 Love longlewis FordLincoln if hoover . I GA More

by pmercer399.pm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CONNER
Oct 10, 2024 -

pmercer399.pm responded

The work and mechanics were all on point, i Will give all 5 stars

September 24, 2024

My 2010 Ford Focus got an engine coolant flush back on September 10, 2024 - when I drove in for my appointment, Conner saw me promptly and courteously. The work was done before an hour was up! - these fol More

by vfm100449
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conner
Sep 25, 2024 -

Long Lewis Ford Lincoln of Hoover responded

Thanks so much for the 5 star review, vfm100449! We appreciate your kind words! :)

September 04, 2024

I was lied to by Mark Eric was extremely rude over the phone. Look elsewhere More

by Sylvia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark Brasher - Eric
Sep 18, 2024 -

Long Lewis Ford Lincoln of Hoover responded

We appreciate you taking the time to share with us, Sylvia. We are sorry that this experience was not more favorable for you, thought. We hate hearing that you feel as if you've been lied to, but that was truly never our intention. Our understanding of what happened is that after speaking with you about how we do business, you were not happy with the asking price and wanted to negotiate. While we certainly understand this, please know we always put our best price first! It is (for lack of better terms) our bottom dollar on that unit. We do hope that in the future you will allow us the opportunity to assist you with a purchase, but understand that this time it didn't work out.

July 22, 2024

My battery was defective after 10 months. Quick Lane was awesome. Replaced battery under warranty-zero cost to me. Gave me a ride home and delivered the car to me. That is service! Highly re More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne
Jul 22, 2024 -

Long Lewis Ford Lincoln of Hoover responded

Thank you so much for the 5 star review, Richard! :) We look forward to seeing you in again! :)

June 14, 2024

Had appointment to fix a recall from Ford mfg reguarding passenger seat belt routing and child restraints systems on backseat. My service rep was awesome through the whole process. Wait was aprox 45 minut More

by Tangarden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure re name. John .?.
Jun 14, 2024 -

Long Lewis Ford Lincoln of Hoover responded

Thanks so much for the 5 star review, Tangarden! :) We appreciate the kind words and look forward to seeing you in again! :)

June 08, 2024

Thank you Long-Lewis for making our purchase so smooth and easy. Our salesman, David Brown and staff were extremely helpful. Special thanks to Barbara Lemley! More

by Donnabrawley63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Brown, Barbara Lemley
Jun 11, 2024 -

Long Lewis Ford Lincoln of Hoover responded

Thank YOU, Donnabrawley63, for the kind review! We hope to see you in again! :)

June 01, 2024

Picked up vehicle for service and returned on schedule. Only issue was trying to get status of repair More

by Drdobbins
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jun 04, 2024 -

Long Lewis Ford Lincoln of Hoover responded

Thanks so much for the 4 star review, Drdobbins! We appreciate your kind feedback!

May 21, 2024

Purchasing my Bronco Sport at Long Lewis Ford was a very positive experience. David (Skeet) Williams was professional, friendly and explained every detail. This is the second car I have purchased from him More

by Hester 24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Williams
May 21, 2024 -

Long Lewis Ford Lincoln of Hoover responded

Thank you so much for the 5 star review, Hester 24! We appreciate your kind words and we look forward to seeing you in again! :)

April 27, 2024

Long Lewis is a customer focused dealership that strives to make things right and wants customers to be satisfied with their experience More

by Tankersc
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce and Johnny
May 02, 2024 -

Long Lewis Ford Lincoln of Hoover responded

We appreciate the 5 star review! :)

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