Long Lewis Ford Lincoln of Hoover

Great experience I had a great experience buying a vehicle from Long Lewis. Very quick very simple. Overall satisfied with the outcome and transition from Chevrolet to I had a great experience buying a vehicle from Long Lewis. Very quick very simple. Overall satisfied with the outcome and transition from Chevrolet to Ford. More

Poor service I scheduled an appointment 3 weeks in advance and dropped my truck off promptly the morning of the scheduled date. The service department did not eve I scheduled an appointment 3 weeks in advance and dropped my truck off promptly the morning of the scheduled date. The service department did not even get around to looking at my truck until a full 24 plus hours after I dropped it off. Due to their delay, the parts needed to fix my truck took longer to obtain. I was also charged $60.00 for an oil change that should have been free. More

Great service, very profesional. I am traveling from out of state and experienced a wheel bearing failure in my 2013 F150. When I arrived Tim informed me the part and labor was warran I am traveling from out of state and experienced a wheel bearing failure in my 2013 F150. When I arrived Tim informed me the part and labor was warranted by Ford. While there they also serviced the truck at my request. All of the work was done in a reasonable time and a fair price. I cannot say enough good about the friendliness of the people or the professionalism of the dealership ! More

Felt like all they wanted was my money. Service is weak!!! Dropped off vehicle to have warranty work done plus some standard maintenance including works oil change. So had to get rental wh Service is weak!!! Dropped off vehicle to have warranty work done plus some standard maintenance including works oil change. So had to get rental which was covered under my extended 100000 mile warranty program. After 7 Count em "SEVEN" Days I was called that it was ready. When I picked it up I was automatically charged $250 for the rental and instead of refunding my money they said I would have to go through my warranty service even though I had told them up front, "Lazy Service the money was in hand so they felt there service had been done". I let that slide and got a receipt to go through warranty company then I get vehicle on freeway and run into bugs. Turn on wipers and NO FLUID!!!!!!!! WHAT ELSE DID THEY NOT DO? Did they actually change my oil? Did they not check the fluids at all? Overall Friendly but have a lack of pride in customer satisfaction. Additionally now warranty company now questioning why they kept it 7 days to do a job that should've only taken 1. No follow up call to make sure satisfied with work. Warranty work done but I question the thoroughness and quality of the work. Won't be going back here. More

Service is terrible. Took our car in 4 days ago for service ( this is an Expedition purchased from them). They still haven't even looked at it and have been terrible at c Took our car in 4 days ago for service ( this is an Expedition purchased from them). They still haven't even looked at it and have been terrible at communicating. More

no good Had a good trade in nothing wrong they paid off the car so they say! but added payment to the new car this is not a good deal found out while signing Had a good trade in nothing wrong they paid off the car so they say! but added payment to the new car this is not a good deal found out while signing paper work More

Great customer service I have been going here for 10 years. The staff has been pretty much the same people. Very little turnover which says a lot. I usually work with Scott I have been going here for 10 years. The staff has been pretty much the same people. Very little turnover which says a lot. I usually work with Scott but everyone else there is nice as well. They may not always know exactly what is wrong with my car or have an answer that I like but they are always respectful. They always take time to explain what is going on and what we need to do or not do. More

Terrible service Bought a brand new car and the battery died after 1 year, they replaced it because it was under warranty however the new battery died again after 18 m Bought a brand new car and the battery died after 1 year, they replaced it because it was under warranty however the new battery died again after 18 months but my mileage was 600 miles over the warranty so they charged me to put a new battery. I don't understand does their batteries have their own warranty. They said no they don't. So why does ford put such a terrible brand of batteries on their cars? I will never buy from long Lewis ford. More

Watch out for this place, greedy. I bough a truck from Long Lewis in Muscle Shoals. They messed up something in the paperwork and when I went to register it I was told I had to pay ove I bough a truck from Long Lewis in Muscle Shoals. They messed up something in the paperwork and when I went to register it I was told I had to pay over $450 out of my pocket. I called the dealer and they admitted they made a mistake but that I would have to pay it. I don't know about you, but when I make mistakes I have to pay for them. They didn't charge enough sales tax for MS, funny, they are only about 10 miles from the border so they must sell to MS people all the time, AND they have a dealership in MS! I am very disappointed that a place that sells "over 400 cars a month" wouldn't pay for THEIR mistake to keep a customer happy. If you buy from them just know that if THEY make a mistake, YOU will have to pay for it. I won't buy from them again and will not recommend them to my friends. More

New ignition switch My first time using long -lewis for a Ford repair. Everything was exactly as they said, took me in right on my apt time and had me out in about 1.5 hr My first time using long -lewis for a Ford repair. Everything was exactly as they said, took me in right on my apt time and had me out in about 1.5 hrs. Price came with a few a few dollars of estimate. Tim Hobbs made my intial apt and estimate and Scott Bowlin checked me in. Both very friendly. Mr Bowlin even came to lounge while I was waiting to tell me that the tech was close to finishing. Now I have own Ford trucks for over 25 years and have service done at various dealerships in different states where I have lived. This is the first where I been where they were not rude, acted like you where a idiot or spoke in a condescending tone of tried to overcharge. I even took note of the interaction between Mr. Bowlin and other customers in the lounge. He was very professional and came in to give updates if the techs where trying to diagnose an unknown problem. I personally had a pleasant experience and will return if needed More