Long Beach BMW - Service Center

Scott was really friendly and helpful. While it was hard being without a car for 4 days they were upfront with the work needing to be done and the price point. Had I known in advance I most likely would hav being without a car for 4 days they were upfront with the work needing to be done and the price point. Had I known in advance I most likely would have used a rental to help me over the course of the week. More

I took my mini last Saturday to be repaired, Tuesday I picked it up and was told all issues were repaired, today as soon as a got on the freeway the car started to have the same problems, they did not fix picked it up and was told all issues were repaired, today as soon as a got on the freeway the car started to have the same problems, they did not fix it! But charged me over $1,000.00. I will call tomorrow and will see what they’re going to do about it, More

This is my first and last visit to Long Beach BMW, allow me to explain. On February 10, 2021, I purchased a 2020 BMW M2 Competition new from BMW of San Luis Obispo. Not sure why the car sat on the lot for me to explain. On February 10, 2021, I purchased a 2020 BMW M2 Competition new from BMW of San Luis Obispo. Not sure why the car sat on the lot for extended period of time, but regardless it was sold to me as "new" and it was the model with the features I wanted, so I snagged it up. I'm still working at home so I didn't drive my M2 all that much but for the 40+ days and roughly 500 or so miles, the car left me stranded. I had to use BMW roadside assistance to have my car towed to Long Beach BMW. A day later, my service advisor informed me that the car is indicating that I left the lights on (I know I didn't) and that my battery was not going to be replaced under warranty. What the heck? Second, my service advisor mentioned that the DME (computer) is malfunctioning and I was questioned if the car had an aftermarket tune on it. Seriously? Overall, the car and the dealership didn't instill confidence in me with the brand and those who service them. I emailed my sales person and the GM at BMW of San Luis Obispo & CC'd my service advisor and GM at BMW of Long Beach about the battery history with no response from all parties. I do not like being accused of things I know I didn't do to my car, especially for how long I have owned the car. I ultimately did not have to pay out of pocket for the battery, but it's pretty tacky that my service receipt indicates the following, "Battery faulty. Goodwill. As per test plan found battery to be faulty due to lights being left on." More

I love the service team at this dealership the guys are friendly and always on the ball getting my car checked in quickly! Good communication follow up about the service that was done! The cashiers are als friendly and always on the ball getting my car checked in quickly! Good communication follow up about the service that was done! The cashiers are also very nice and efficient always a great experience ! More

Very helpful and informative. Excellent customer service and very timely with the service. offered coupons which was very much appreciated. Will likely be my regular servicer. and very timely with the service. offered coupons which was very much appreciated. Will likely be my regular servicer. More

I need to change the oil engine for BMW X3, and Miguel Rivera, who has been my service adviser for along time, he made a good job, and he answered all my questions to keep in good conditions my X3, thanks Rivera, who has been my service adviser for along time, he made a good job, and he answered all my questions to keep in good conditions my X3, thanks Miguel. More

It was a great service would like to keep Athoney as my sevice helper I could not ask for anyone other then him thank u so much he has what it takes to keep the coustomer happy. Thank u . sevice helper I could not ask for anyone other then him thank u so much he has what it takes to keep the coustomer happy. Thank u . More

This dealership is clean, well run and offers a good home for your vehicle to be maintained. Our mechanic, Michael Gonzales went over and above our requirements. The service advisor, Angel Zavala well prese for your vehicle to be maintained. Our mechanic, Michael Gonzales went over and above our requirements. The service advisor, Angel Zavala well presented the issues at hand abd was very helpful in assisting our needs. The service manager, James Saunders, did exceptional work regarding our needs and can indeed be trusted. This gave me a really good feeling, and made it possible to call this home for future needs regarding our vehicle. You can rest assured your needs will be met quickly, safely, and honestly. A safe harbor for your car! More

Amazing service! My service consultant was Miguel R. and he did a fantastic job ensuring I had all urgent matters addressed. I had an issue with my tires and they were able to schedule me in right away. The he did a fantastic job ensuring I had all urgent matters addressed. I had an issue with my tires and they were able to schedule me in right away. They were even able to accommodate me with a loaner. More

Service was great My advisor was Miguel very friendly & helpful. He made sure to answer all my questions thoroughly was very knowledgeable made everything easy helpful. He made sure to answer all my questions thoroughly was very knowledgeable made everything easy More