Long Beach BMW - Service Center

Car Salesman are just car salesman My experience with my salesperson AB and Todd the head of the Service Team have been great! They truly are absolutely amazing guys. They have always My experience with my salesperson AB and Todd the head of the Service Team have been great! They truly are absolutely amazing guys. They have always been there when I have needed them. I have purchase three cars through Long Beach BMW and when in the loan department they try to talk you into purchasing all of these add ons. For each car I purchased the gap insurance, tire package and the total care package. As car salesmen do....they sell you a product and tell you what you want to hear. If you sell the car early you will be reimbursed. I traded two cars back to BMW of Long Beach. In my two previous cars have proven to be a nightmare. It took four years of continuous complaining until I finally received a check for my first car. Enrique the loan officer and Greg the manager of the loan department made many excuses for a person that was let go for not following through. Both gave me their personal phone number to no avail and said if you ever need anything please don't hesitate to call or text. Greg manager of the loan department got heavily involved with the lack of my reimbursement in October. It wasn't until I went to the GM Philip a week ago did I get any traction. A week to the day, I received a check from BMW. I am thankful for the check, but in for both cars, I never received an itemized list of what I should expect back. I just received a check. Not sure that was what I was owed. The moral to the story for me is I will never purchase another car from Long Beach BMW nor will I ever refer anyone there. More

Worst service experience of my life. Brought my car in Dec 28th to Anthony, he didn't even bother calling the warranty company till January 3rd. He didn't return any of my calls ever. Terrible. Loaner Dec 28th to Anthony, he didn't even bother calling the warranty company till January 3rd. He didn't return any of my calls ever. Terrible. Loaner car service was even worse. Had a loaner car from Dec 29-31, when I came to drop it off the phone operator hung up after any question. I would ask where do I take the car, he said to the service center and hung up immediately. So I called back and said where do I place the keys, he said the service center door and hung up again immediately. So I called back and asked if I could get the keys to my car, he said "NO" and hung up immediately again. At this point the loaner keys were already through the door. So I had to wave down a cab to get home. For being such an expensive car and have $2700 of work done, this is not the level of service I would expect. I will never be coming back to BMW Long Beach for any reason at all. I will be sure to tell all of my friends to never go there, and I will spread the word about how poorly I was treated. And just to top things off when I got my car back the service lights were still on. Thanks! More

I was treated very well from the moment I arrived until I drove away in my newly washed car. The service was completed as I asked and the estimate was accurate. Excellent dealership! Brock, the servic drove away in my newly washed car. The service was completed as I asked and the estimate was accurate. Excellent dealership! Brock, the service manager was very helpful. Gregg Whitaker More

First, the representative: Abrupt and almost snippy, First, the representative: Abrupt and almost snippy, not willing to spend the time to listen why I really brought in the car in the first place, arg First, the representative: Abrupt and almost snippy, not willing to spend the time to listen why I really brought in the car in the first place, argumentative and almost defensive every time I asked about details. I felt I was being "brushed off". The service: I brought in my car for inspection to know if it needed any maintenance or hidden repair that the on-board iDrive computer doesn't show on the iDrive screen. After spending $221.00 and four hours; the service representative (Phan Nou) comes back with a list of things needed that are almost an exact match to what I can see using the car iDrive system (e.g. oil service, spark plug service, etc). Is this why you really pay $221.00 for? Just to have the dealer repeat what the iDrive computer on-board your car has already shown you! Ok...! what about brakes, rotors, safety inspection, etc, did you do any of that? I asked. I really don't need you to repeat what I already know using the iDrive...! Transmission bad diagnosis: The dealer diagnosis was that my car needs a new transmission for $6520.00. I took the car to a private shop for a second opinion. After the specialist inspected the car; only the transmission fluid was low and needed topping off. The transmission now shifts flawlessly like new. This was a total waste of money and time; let alone the bad service quality. I don't believe this dealership is honest or genuine, and I don't recommend them. More

I would never buy a car from this place (see my posting about my sales experiance with LB BMW) but would recommend the service department. Shortly after buying my CPO the brake light came on. The dealers about my sales experiance with LB BMW) but would recommend the service department. Shortly after buying my CPO the brake light came on. The dealership where I purchased my car is not convienent to where I work and could not fit me in so I called the closest dealer to my office, LB BMW. The fit me in that same morning. I dropped off my car and asked Anthony for a shuttle back to my office. He insisted on providing me with a loaner, even though I said a shuttle was good enough. Awesome! He took great care of me and my car. I have since had to go back once for another reason and Anthony again gave me top service. The only negative thing I would say is compared to Circle Audi, LB BMW's waiting area could use an upgrade and more amenities. More

Worst Experience Ever Attempts to fix one repair only Worst Experience Ever Attempts to fix one repair only to have other things go wrong in the process for which I am now responsible! I've "heard" of Worst Experience Ever Attempts to fix one repair only to have other things go wrong in the process for which I am now responsible! I've "heard" of their poor service reputation, but stupidly elected to have my car serviced there due to its location. Please be well advised to go elsewhere. More

Rude man, made me wait 45 minutes, never looked me in the eye as I politely asked if there was a chance to scan the odb for the ses light, never honored my extended warranty (wouldn't even look at my car rec eye as I politely asked if there was a chance to scan the odb for the ses light, never honored my extended warranty (wouldn't even look at my car record even though it's been serviced there ince 2004. After I patiently wait for his rude little ass, he tells me after all that to make an appointment to scan my SES and that I'd be charged $140 even if I am warrantied... Who hires these people? Byebye BMW LB, bye-bye. More

They did everything right, but the price for a new alternator was outrageous! Not just expensive, but ridiculously expensive. Will be finding another place to be having the work done now that the ca alternator was outrageous! Not just expensive, but ridiculously expensive. Will be finding another place to be having the work done now that the car is off warantee. More

Took my car for routine check up on my brakes, check it out and glaze it. Also complain of funny noise when starting engine in the morning, re set computer and now running fine. All work done under warrant out and glaze it. Also complain of funny noise when starting engine in the morning, re set computer and now running fine. All work done under warranty More