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340 Reviews of Long Beach BMW - Service Center
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March 09, 2019
Great Experience with Angel I had a flat tire and quickly drove to Long Beach BMW. I didn’t have an appt and Angel, the service advisor I spoke to, was quick to help put me in a I had a flat tire and quickly drove to Long Beach BMW. I didn’t have an appt and Angel, the service advisor I spoke to, was quick to help put me in a loaner car since they didn’t have my tire on hand and it was a Saturday. I had my baby sleeping in the car at the time and he was extremely helpful in making my experience as easy as possible. I would highly recommend Angel and this dealership especially compared to other BMW dealership I’ve visited in the past! More
by Heather
Employees Worked With
Angel
March 01, 2019
Sovann was terrific, she called to make sure all was good. The service adviser was thorough, friendly and well informed. I would recommend her to friends. The shop was clean and well run. The cashier was also The service adviser was thorough, friendly and well informed. I would recommend her to friends. The shop was clean and well run. The cashier was also very prompt More
by Glenn
Employees Worked With
sovann
February 26, 2019
Quick and thorough service with excellent communications I brought my car for a recall service, and everyone from service admission, service advisor, car loan provider, and cashier all were courteous, friend I brought my car for a recall service, and everyone from service admission, service advisor, car loan provider, and cashier all were courteous, friendly, and comprehensive. It was extremely easy to complete the service. More
by therealdrphil
Employees Worked With
Angel
February 26, 2019
Service advisor Miguel was great . There were issues and complications that he managed well. Thank you Miguel. They showed me the damage, and the repairs done. . There were issues and complications that he managed well. Thank you Miguel. They showed me the damage, and the repairs done. More
by Barry
Employees Worked With
Miguel Rivera
February 25, 2019
My first visit for service and it was wonderful. I purchased my 2017 elsewhere but live closer to Long Beach BMW. Since I prefer to have my vehicles serviced at the dealer, I came to Long Beach BMW I purchased my 2017 elsewhere but live closer to Long Beach BMW. Since I prefer to have my vehicles serviced at the dealer, I came to Long Beach BMW when it was time for my first oil change. My service advisor, Scott Zamorano, was very easy to work with, explained what I needed and kept me informed while I waited. Wes Nicolay, finance manager, also helped me in answering questions about maintenance packages. He could not have been more helpful. I was very pleased with my experience with Long Beach BMW. More
by Dalzwyf
Employees Worked With
Scott Zamorano, Wes Nicolay
February 22, 2019
Coolant Anthony moore very courteous and nice...service was very good...charges explained to me...show room waiting area very nice staff very friendly overall Anthony moore very courteous and nice...service was very good...charges explained to me...show room waiting area very nice staff very friendly overall great experience More
by Mholb79623
Employees Worked With
Anthony moore
February 18, 2019
Great Customer Service THUMBS UP to my service advisor James Saunders. Always updates me the status of the car . I like the text message alert , easy to contact and reply i THUMBS UP to my service advisor James Saunders. Always updates me the status of the car . I like the text message alert , easy to contact and reply if I have any questions. More
by Merhaquel
Employees Worked With
James Saunders, Juan and all the service crew who assisted me that day .
February 16, 2019
Always comes through with my service needs Window regulator broke while it was pouring rain. Took my car in and it was fixed quickly and back to me before I was to leave town on a trip. Miguel Window regulator broke while it was pouring rain. Took my car in and it was fixed quickly and back to me before I was to leave town on a trip. Miguel Rivera always watches out for me. More
by davedthomson
Employees Worked With
Miguel Rivera
February 06, 2019
BMW service I took my 328i in because I had a. Service Engine Soon light lit. After paying a large bill I pulled out on the street only to see my engine needs ser I took my 328i in because I had a. Service Engine Soon light lit. After paying a large bill I pulled out on the street only to see my engine needs service light still illuminated. I went back to find out my thermostat was stuck. I took the car elsewhere to replace the thermostat. Over a week later the Service Advisor I worked with called me to tell me they installed the wrong part under a recall and wanted me to bring the car back in. I stated the car was in Arizona and could not be returned. He called the next day to advise me the part installed was OK’d by BMW. Not at all comforting! More
by Scratch
Employees Worked With
Anthony Moore
February 05, 2019
No hassle. Great customer, terrific advisor and made me feel at ease. I definitely remain a long term customer and will recommend this dealer to my associates. Great customer, terrific advisor and made me feel at ease. I definitely remain a long term customer and will recommend this dealer to my associates. More
by Mocca
Employees Worked With
Scott
