Long Beach BMW - Service Center

Long Beach BMW service is excellent and mostly because of service reps like Brian Woolverton. Super responsive, very professional and efficient. We have been loyal customers for over 10+years. service reps like Brian Woolverton. Super responsive, very professional and efficient. We have been loyal customers for over 10+years. More

What's happened to this place? I never thought it possible to consider giving up a brand because of customer service from one location, but my last experience, starting on February I never thought it possible to consider giving up a brand because of customer service from one location, but my last experience, starting on February 10th 2020, has made any future purchases with BMW uncertain for me. After 15 years of using Long Beach BMW for sales and service, my February 10th appointment was not the smoothest. I chalked it up to a bad day, but as I look back, I should have seen it coming. The visit prior to February 10th wasn't so great either. In February, I had some routine work done on my car, and a part was ordered for a rear lightbulb, which I paid for in advance. After almost 30 days, I never received a call back from the service advisor to have the part replaced. Covid 19 hit, and I patiently waited until it was safer to return to the service department. Once things opened up, rather than going to the location, I decided to contact the service advisor. He told me to come in to have the part replaced. When I asked him if the part had been delivered, he said that he would check and get back to me. He never did. A couple days later, I contacted the store again by phone, and I asked to speak to the service manager. I left a message and no one got back to me. The following day, I sent an email to the General Manager and as of this review 2 days later, I never received a reply. Based on reading other reviews, I believe this is a systemic problem and not a problem from one particular employee. Therefore I am not going to name any names. From this experience I have learned the value of customer service. Long Beach BMW will not be impacted by my $117.49 chargeback. But now I am willing to drive almost 20 miles out of my way to get my car serviced by another dealership, not to mention how my brand loyalty is now tarnished. More

Excellent service did not wait long awesome customer service loved it. Car feels way better had an alignment and oil change done glad I had it done at long beach bmw dealer. service loved it. Car feels way better had an alignment and oil change done glad I had it done at long beach bmw dealer. More

Scott was Awesome!! Long Beach BMW was great! Friendly customer service and kept me in the loop of the progress of my service which was great! In and out quick without ha Long Beach BMW was great! Friendly customer service and kept me in the loop of the progress of my service which was great! In and out quick without having to wait too long unlike other locations i've been too. Thank you! More

I am extremely puzzled because after my recent service on June 9th at Long Beach BMW when everything was done to my satisfaction - even though it took 3 visits to get the proper adjustment done to my windshi June 9th at Long Beach BMW when everything was done to my satisfaction - even though it took 3 visits to get the proper adjustment done to my windshield wipers, I received several emails over the next few days telling me that I had declined some of the work. They wished to schedule an appointment to have this work done. I did not respond because all the work had been done. Next, i received three phone calls saying that they were from the dealership indicating the same thing - not all the work had been done and I should make an appointment to do the remaining work. This was extremely irritating and if it happens again, I will no longer be a customer of yours. More

Service satisfaction From the service advisor to the technicians they did a superb job. This dealership also got a very friendly environment and is highly recommended. A+ From the service advisor to the technicians they did a superb job. This dealership also got a very friendly environment and is highly recommended. A++++ More