Long Beach BMW

new X1 sDrive28i we had a great experence working with the guys at Long Beach. Wael did a fantastic job, he was very patient with us and extremely knowledgeable and th we had a great experence working with the guys at Long Beach. Wael did a fantastic job, he was very patient with us and extremely knowledgeable and the selection was great More

Am I the only positive review? I saw a 2017 x3 advertised for $32,981 with only 5,000 miles. It had just been advertised on CarGurus that morning. I was skeptical of the price becau I saw a 2017 x3 advertised for $32,981 with only 5,000 miles. It had just been advertised on CarGurus that morning. I was skeptical of the price because I knew it should be around 38,000. I spoke to Philip - he said to come in asap. I loved the car. The msrp in august was $47,000.. it was only 4 months old. I was selling my car that night. They talked me into trading mine and even gave me $1k more than I was selling it for. Sam talked me into getting a 4 year warranty. I changed my mind and did not want the warranty and Sam rewrote the contract. I found my experience to be excellent and I am wondering how so many people had negative experiences More

FRAUD ULENT PRACTICES. On Weds. 9/27/16 I found an awesome CERTIFIED PRE-OWNED 2006 325i with 50,004 miles listed on their website for just under $9,000. ULENT PRACTICES. On Weds. 9/27/16 I found an awesome CERTIFIED PRE-OWNED 2006 325i with 50,004 miles listed on their website for just under $9,000. After communicating with their on-line sales department and receiving pictures that were not even listed on line yet, I agreed to buy the car. In order to hold the car, I would have to complete a credit application, though I was going to pay cash. Vanessa Oliver, the on-line rep emailed me a credit application which I returned within 30 minutes. A salesman named Robert Feiner called a short while later. I asked if I needed to forward a deposit check to hold the car. He said no deposit was required & that the credit approved application was enough. Robert was going to reserve the car and mail us the sales contract. Robert called me back on Thursday 9/28/2106 and the said that the sales contract would be mailed out that afternoon. I started calling, texting and emailing on Tuesday 10/4/2016 when the documents did not arrive. Finally on Thursday, 10/6/16 Robert called me back and stated that they sold the car to someone else. Robert Feiner is TOTALLY UNPROFESSIONAL AND LACKS FOLLOW THROUGH. The dealership does not honor it's commitments, a DEAL IS A DEAL. I have the entire email and text chains documenting the deal. BTW: A few days before I bought a CPO 5-Series BMW on-line from the BMW dealer in Glendale. So smooth. Reserved the car, credit app, approval, documents FedEX'd overnight, I signed them and hand carried them when I flew down. They even offered to pay my $20 Uber ride (no need). I handed them their signed sales contract, a check and I drove off in a few minutes. The car was prepared and ready when I arrived, with a full tank of gas, and I was in and out of the dealership in 30 minutes, driving it back to Northern CA. Long Beach BMW has a long way to go to rise to this level of service ! Long Beach BMW are TOTAL LIARS! RESPONSE TO THEIR COMMENTS: 10/10/2016 What a line of bull. You could care less about the fraudulent activities of your sales staff. When I last spoke to Robert Feiner, he promised to have the Sales Manager call me. The sales manager never called me back. It's been another 5 days, and no one has ever called. After speaking to BMW of North America, they told me that the listing was fraudulent as well, because a 10 year old BMW is not eligible to be a CERTIFIED PRE-OWNED vehicle. As it turned out, Robert Feiner's lies and laziness saved me a lot of heartache and expense, traveling to Los Angeles to learn that the CPO listing was just another of Long Beach BMW's false come-ons. Because of the NUMEROUS lies, fraudulent actions and lack of customer service by Long Beach BMW, I avoided the entire Sonic chain of dealers (even thought there is a Sonic related BMW dealer close to me). Instead, I just purchased another Certified Pre-Owned BMW from the BMW dealer in Irvine. More

Don't waste your time like I did. I had the worst experience. I contacted them a week prior about the car and was told that the car was ready to go so I made an appointment. My family I had the worst experience. I contacted them a week prior about the car and was told that the car was ready to go so I made an appointment. My family and I then drove over four hours to Long Beach to buy the car. Turns out, the car still needed some touch ups since they ruined the front and back bumper. Bryon Jackson was my sales rep and he was very disrespectful towards my family and I. He did not inform me about the car. In fact, he lied to me that everything was in "good shape". He basically said that it was my fault since it was a "used" car and that I shouldn't have expected much from it. The car was over $30k, so of course I did not want to buy it if it was not in good condition. Everytime he had something to say, he rolled his eyes and gave me attitude. In fact, he gave me attitude from the start. He made rude remarks multiple times and didn't say sorry for not informing me about the car's situation beforehand. He even said that there are other buyers so he could care less. I wasted my time and was treated very poorly. Byron Jackson is the worst sales rep! I didn't buy the car because of his ignorant, rude attitude. I'd rather go somewhere else to buy a car. More

THEY ARE LIARS, BAIT AND SWITCH, SHOP AT YOUR OWN RISK BY FAR THE WORST DEALER. This dealer gave me the worst experience ever. I called in about a used Lexus that was listed at 6,991. I told the dealer BY FAR THE WORST DEALER. This dealer gave me the worst experience ever. I called in about a used Lexus that was listed at 6,991. I told the dealer over the phone I will take it if they can get me a deal done at $6,500 out the door. LENNY SARMIENTO, the pre-owned inventory manager, got in touch with me and said he can’t do it, best he can do is a $300 discount at 6,681 + dealer fees. I said no I’m sorry the max I can do is $6,500, not a dollar more. Two hours pass by and he calls me back at 8:40pm, 20 minutes before closing saying, “Hey if you can come tonight and buy today I will honor the $6,500 because we need to hit our 15 car quota for the day.” I go to purchase the vehicle and he pulls a typical bait and switch on me saying its $6,500 + the dealer fees. I told Lenny that I made it clear that my max I would pay is $6,500 and says, “sorry man its mandatory to charge dealer fees" and goes on to say "you know what we’ve hit the 15 car quota since I called you so I don’t need to sell you the car.” Had he not hit the quota he would have done the right thing and honored his word. Absolutely horrible business ethics on Lenny Sarmiento’s part and made this dealership look horrible. He told me one thing to make me get out of my bed to drive 45 minutes and think I was going to go make a simple deal and leave a happy camper, instead he tries to snake me and gets this horrible review over a few hundred bucks all because he wouldn’t do the right thing and keep his word. I would have thought a Sonic Automotive dealership would have a little bit more class. I would never recommend Long Beach BMW MINI to anyone, in fact I would advise them to never deal with this dealer. This dealer obviously doesn’t understand the power of word of mouth and how much people look at online reviews before purchasing now a days. ALL FOR A FEW HUNDRED DOLLARS. Ridiculous More

Stay away I never had such a bad experience with a car dealer. First off, they will never negotiate the price of any of their WAY overpriced used cars (that's I never had such a bad experience with a car dealer. First off, they will never negotiate the price of any of their WAY overpriced used cars (that's their policy)and if if they will (like they said when i spoke to them on the phone) the final price will magically go back to the original one when you are about to sign, on the phone they also lied about the car being fully covered by warranty, while again magically at the moment of signing it was not. and this happened TWICE, so no errors...they're just trying to screw you. my experience: found exactly the same car, way less miles, more options for 2000 dollars less in a different bmw dealer, i don't even know why people like this still get to work in this business More

Horrible dealership!! Bought a used BMW had some issues a few days later I called them and this was the true test of a good dealership well guess what they never called me Bought a used BMW had some issues a few days later I called them and this was the true test of a good dealership well guess what they never called me back after several attempts! Long BMW is one of the worst dealerships around!! More