Long Beach BMW

Comfort while you wait Couldn't believe her helpful our service man was super polite extremely informative free snacks and drinks while you wait service at Long Beach BMW is Couldn't believe her helpful our service man was super polite extremely informative free snacks and drinks while you wait service at Long Beach BMW is wonderful More

Horrible Experience I started leasing my I3 in november 2015. i just found out that the dealership was suppose to give me a chargenow card so i can take advantage of free I started leasing my I3 in november 2015. i just found out that the dealership was suppose to give me a chargenow card so i can take advantage of free charging. i had no idea about this program and the sales person never told me about the program. once i found out about the program i had to get the card from the dealership. the salesperso, ben, lied to be for weeks about how he would overnite the card to me. lie and after lie i finally received the card. very disappointing that the company never took responsibility for the error. they did not understand that was money i was losing by not using this program especially with a charge station blocks from my work. these sales people had no idea about the program and how it worked or what was the benefit. i would not recommend this dealership to anyone. More

Total satisfaction We were totally satisfied with the service we received. From the the moment we were approach with a smile, with courtesy and respect we felt very com We were totally satisfied with the service we received. From the the moment we were approach with a smile, with courtesy and respect we felt very comfortable that we were in the right place and felt that our problem will be taken care of. In the end we were totally satisfied with the service we received and more. A special thank you to our service advisor Mr.Miguel Rivera who took good care of us. More

Very help Bryan W. was very help. He explained everything to me what was going on and what was wrong. He help me out tremendous. I will come back I have to brin Bryan W. was very help. He explained everything to me what was going on and what was wrong. He help me out tremendous. I will come back I have to bring my car again. Thanks again Bryan. More

Great experience. This is my second BMW from Long Beach BMW. I traded in my old 5 series, which I purchased from them, and was given top dollar. After researching prices from many other sources, I purchased a c I traded in my old 5 series, which I purchased from them, and was given top dollar. After researching prices from many other sources, I purchased a certified 3 series with very low mileage and got a good deal. Peter was my sales person and was straight up with me and treated me well. The service department is first class and have always taken great care of me. Service dept: Todd, Bryan Morgan and James are great. More

Great Service! Alex V. is the reason why I chose Long Beach BMW. He is friendly, honest and go out of his way to accommodate what I need. I am really satisfied. Alex V. is the reason why I chose Long Beach BMW. He is friendly, honest and go out of his way to accommodate what I need. I am really satisfied. More

No worries First time in service, good experience, all I got to know abouts my wife car. Alex V answered with confident and I will satisfied those answered.. First time in service, good experience, all I got to know abouts my wife car. Alex V answered with confident and I will satisfied those answered.. More

Customer satisfaction a priority and at the forefront Brian Morgan and Tom Miller are 2 reasons why I chose Long Beach BMW for servicing my X5. They are very honest about pricing, suggesting what needs to Brian Morgan and Tom Miller are 2 reasons why I chose Long Beach BMW for servicing my X5. They are very honest about pricing, suggesting what needs to be prioritized for servicing, and offer recommendations that can help the customer save some money. Dealing with both service advisers does not make me feel being milked to spend for more servicing. The coupons you send for particular servicing also helps in making this dealership servicing stay competitive with outside specialty shops. More

Great Customer Service Took my M3 in for servicing. The staff was super friendly and informative. got my car back in the estimated time they gave me. Very pleased and will f Took my M3 in for servicing. The staff was super friendly and informative. got my car back in the estimated time they gave me. Very pleased and will for sure be brining my car back. More

Car Salesman are just car salesman My experience with my salesperson AB and Todd the head of the Service Team have been great! They truly are absolutely amazing guys. They have always My experience with my salesperson AB and Todd the head of the Service Team have been great! They truly are absolutely amazing guys. They have always been there when I have needed them. I have purchase three cars through Long Beach BMW and when in the loan department they try to talk you into purchasing all of these add ons. For each car I purchased the gap insurance, tire package and the total care package. As car salesmen do....they sell you a product and tell you what you want to hear. If you sell the car early you will be reimbursed. I traded two cars back to BMW of Long Beach. In my two previous cars have proven to be a nightmare. It took four years of continuous complaining until I finally received a check for my first car. Enrique the loan officer and Greg the manager of the loan department made many excuses for a person that was let go for not following through. Both gave me their personal phone number to no avail and said if you ever need anything please don't hesitate to call or text. Greg manager of the loan department got heavily involved with the lack of my reimbursement in October. It wasn't until I went to the GM Philip a week ago did I get any traction. A week to the day, I received a check from BMW. I am thankful for the check, but in for both cars, I never received an itemized list of what I should expect back. I just received a check. Not sure that was what I was owed. The moral to the story for me is I will never purchase another car from Long Beach BMW nor will I ever refer anyone there. More