Long Beach BMW

Good service experience here After having to wait for 20 months to have my dangerous Takata airbarg replaced (no fault of Long Beach BMW), Art Smith & crew handled the task quickl After having to wait for 20 months to have my dangerous Takata airbarg replaced (no fault of Long Beach BMW), Art Smith & crew handled the task quickly and courteously. The service center is immaculate; everyone is friendly and attentive. More

They are awesome and sufficient and professionals My adviser is Tom Miller who is an amazing man and gives you the best information and works for whats the best for you. The loan team are so friendly My adviser is Tom Miller who is an amazing man and gives you the best information and works for whats the best for you. The loan team are so friendly and fast, even in rush hours and even if you dont have an appointment. The center is super which match the BMW German standards and they have WiFi Coffee and serve some snacks also. More

great salesperson REVIEW IS 1 of 2: Based on my experience I have to seperate these reviews, one for my sales person and one for the dealership. As far as my sales pers REVIEW IS 1 of 2: Based on my experience I have to seperate these reviews, one for my sales person and one for the dealership. As far as my sales person, Dante... he deserves the 5 stars. He was professional and efficient with the purchase process and our time spent at the dealership. There was no pressure and we felt that all our questions and concerns were answered accurately. Its not my first new car from a dealer nor my 20th new car and this was probably the easiest and most comfortable purchase I have ever made. Also I must give kudos to Sam in the finance dept. Thank you Sam and Dante. Ask for Donte if youre looking for a bmw, he will take good care of you. please read on for review 2 of 2 REVIEW is 2 of 2: As far as the dealerships review, I found the perfect 5 series bmw and during our test drive and walk around, the car was perfect... not 1 scratch. The problems started after we did the paperwork and were ready to take delivery. The car came back from detail with a 6 inch scratch across the bottom of the door and several scratches on the rocker panel. Keep in mind, the car was perfect before the detail and came back ruined after the detail. Im assuming some careless porter or car wash person hit something while driving my car. We were so disappointed and were ready to walk away but Dante spoke to the manager and he was very apologetic and said it would be fixed and made "right" as if it never happened. I was reluctant but going against my better judgement I figured being a factory BMW dealership they would repair it and make it perfect again. Well they didnt! Its my fault for not inspecting the repair in the right amount of daylight because we picked up the car late in the afternoon right before sundown and in that light, the repair looked good... its in direct sunlight that it looks horrible. Its so pitted it looks like the surface of the moon. I called and asked then if they could fix thier own sloppy paint job and they said theres nothing else they can do. So heres my piece, if you decide to buy a car from this place and theres any paint blemishes or any little scratch or defect on anything, dont believe what they say about making it perfect, cut your loses and buy your car from somewhere else. Dont believe them if they say they will fix it because they will "fix" it thier way, the sloppy way and you will be stuck with a poor repair. I could have done a better job fixing the scratch that careless porter did with two permanent markers and a brillo pad... think about that! More

1st time using service Very Professional and Approachable. Service was basic maintenance- oil change. Early appointment. Amenities were great. Staff was also approchable. I Very Professional and Approachable. Service was basic maintenance- oil change. Early appointment. Amenities were great. Staff was also approchable. I will be back for my maintenance work. More

Great customer service from Brian Woolverton! I decided to make the drive to Long Beach for an oil change because of a great special that LB BMW was running. They found a recall and a coolant lea I decided to make the drive to Long Beach for an oil change because of a great special that LB BMW was running. They found a recall and a coolant leak, both covered under CPO warranty. After I returned home I had some strange noises from the secondary water pump. Brian had me bring it back and took care of it over the weekend. More

Starter Problem - Wrong Diagnosis Intermittent Starting Problem - Suggested Bad Starter which Sounded Realistic - New Starter Installed for $945.97 - Started when I went to Picked Up, Intermittent Starting Problem - Suggested Bad Starter which Sounded Realistic - New Starter Installed for $945.97 - Started when I went to Picked Up, but the Intermittent Starting Problem Still Persists. Now Suggested may be the Chip Within my Key. More

Never Go There They text and email me the car is ready I go pay for the service and wait for 45 minutes ask what is going on BS answers THEN they tell me the car is They text and email me the car is ready I go pay for the service and wait for 45 minutes ask what is going on BS answers THEN they tell me the car is not ready and it is closing time and I am just standing there no car no one around to help! More

Always a great experience I have been here a couple of times and have always had the best experience from service to the shuttle service. James never over recommends and lets m I have been here a couple of times and have always had the best experience from service to the shuttle service. James never over recommends and lets me know what i need without trying to over-sale. More

Could of been better.. Sale person was great to work with. The Finance guy Dave was very unprofessional. Not helpful and his only interest was to sell very expensive warra Sale person was great to work with. The Finance guy Dave was very unprofessional. Not helpful and his only interest was to sell very expensive warranties. Car was delivered clean after getting home discovered of the electronic Keys did not work. Let's see how the handle this.... More

Customer Discrimination at its Worst! I recently traded in my 2014 M6 Gran Coupe and bought a 2017 540i M sport. My experience with LB BMW was FAR FROM STELLAR. In my 25+ years of buying c I recently traded in my 2014 M6 Gran Coupe and bought a 2017 540i M sport. My experience with LB BMW was FAR FROM STELLAR. In my 25+ years of buying cars at dealerships, I have never once felt discriminated against till I had to deal with the upper management at Long Beach BMW: Sales advisors Bishoy and finance manager David were absolutely a charm to work with. They and the younger/newer staff at the dealership are the ONLY reason this establishment is worth visiting. I have no problems with the car either... its another great BMW product. Its a very different story as far as the upper management is concerned. Here are the issues: - The finance staff made an error on the contract. They tried to quietly change the terms and pass of a legally binding contract AFTER my signing the document. They struck off the agreed upon 12K mile lease and manually changed it to 10K miles WITHOUT telling me. However, David (the finance manager) was very helpful in resolving this issue. - This situation inadvertently had me in communication with the management and that is where the trouble started - Mr Marcel Kimura (Sales Manager) and Philip Schultz (General Manager) are amongst the most condescending, arrogant, ignorant, discriminatory individuals I have ever had the misfortune of getting into a business relationship with. And neither of them were apologetic about the contract mishap. - Mr. Kimura came into our meeting and started passing patronizing and condescending comments regarding my displeasure with the contractual problem. - Over the two days I was at the dealership, I had the chance to observe Mr. Kimura. He is openly selective about who he wants to approach and be nice to (typically based on their race/appearance). I had seen him only go up to certain individuals (who without fail happened to be all caucasians). - Then my follow-up phone calls and emails were not returned. Later I managed to get a hold of the general manager, Philip Schultz, and had a long conversation about my experience. It was a futile exercise trying to get him to understand the problems... I felt that he was young, inexperienced and had that same arrogance about him like Mr. Kimura. There seems to be a SYSTEMIC PROBLEM at this dealership... they treat certain customers better than others and will approach to help them (or not) based entirely on their appearance. - This issue is being escalated all the way to the top of BMW North America leadership. As a 20+ year resident of Long Beach and having done business with lots of other local dealerships, I can assure LB BMW that any racially motivated discrimination is not welcome in our diverse city. No one likes to be treated differently from the next guy. - Mr. Kimura and Mr. Schultz, neither of whom are Long Beach locals, must understand that if they do not respect and treat people on the basis of equality they have no place in our society here. Their 1960s, immature, high school, mentality of mistreating another fellow human being is both shameful and outdated. This situation is far from over. But readers should take note of the above as they walk into this dealership. More