Long Beach BMW

Unpretentious, family-like experience Everything about our patronage of Long Beach BMW Service department has been outstanding! Miguel Rivera answered my questions, patiently listened as I Everything about our patronage of Long Beach BMW Service department has been outstanding! Miguel Rivera answered my questions, patiently listened as I interrupted him repeatedly with apprehension, and ensured that my five year old son and I felt welcomed and had a terrific experience. His thorough explanation of the processes gave me peace of mind. He facilitated for us to have a loaner car while our vehicle was serviced. That's where I met the professional, proficient, and personable Michelene Castillo. Our experience here has definitely made Long Beach BMW our dealership for our BMW sales and service needs. Todd, Vicky, and everyone in the service, cashier, and rental/loaner departments were so incredibly helpful. I cannot express enough what a blessing this experience has been. To receive a follow-up call to check on the vehicle from Miguel was the icing on the cake. Thank-you for being a family where we feel like we belong, are valued, and see a continued partnership in the future. More

Excellent and hornest I went to long beach BMW to look for a BMW i3 with a lot of worries and skepticals about the whole idea of buying an EV car. But, Reza Vahedi “Client I went to long beach BMW to look for a BMW i3 with a lot of worries and skepticals about the whole idea of buying an EV car. But, Reza Vahedi “Client Adviser” gave us a fantastic greating and a warm welcome, never pushing anything and able to explain to us in detail even thiugh it was super late at night, he was cwry patient and kind and honest. We ended up buying taking the car home at the same night with a great price. I would definitely recommend this place to anyone who want to find a good deal for their new or used BMW. More

Excellent I have been a customer for over ten years and the quality of service has been consistent. Anthony Moore is the ultimate professional.. I will contin I have been a customer for over ten years and the quality of service has been consistent. Anthony Moore is the ultimate professional.. I will continue to be a satisfied customer. More

Perfect Got help by Angel Zavala. He is such a gentle and nice guy and he takes every thing smooth and steady. I brought my car in store and got it fixed. Got help by Angel Zavala. He is such a gentle and nice guy and he takes every thing smooth and steady. I brought my car in store and got it fixed. Now my car is running well. Highly recommended dealership. More

Great It all because of Anthony Moore. He is very warm, sensitive, engaging person. He makes you feel that he value me and listen to my concerns. Be greets It all because of Anthony Moore. He is very warm, sensitive, engaging person. He makes you feel that he value me and listen to my concerns. Be greets you with that smile that makes you for get about any complaints. He listen and make you feel heard. He is the go to person and keep you informed about the progress of service More

Excellent and efficient service. The service representative, Angel was very patient when I explained the reason for the visit. I even left my cell phone in the car and did not realize The service representative, Angel was very patient when I explained the reason for the visit. I even left my cell phone in the car and did not realize it until the car was already taken to the repair area. Angel ran and retrieved my phone. I am appreciative of his assistance as he is very personable, understanding and quickly and efficiently got my car in and out of service. It runs very well. Thanks More

Excellent service!! Go with Zachary Rojo he gives great customer service!! And will work with you with a variety of options. My car is now in great condition. Go with Zachary Rojo he gives great customer service!! And will work with you with a variety of options. My car is now in great condition. More

Excellent customer service! I would highly recommend Long Beach BMW. This is our third BMW and have always received excellent customer service. Their attention to detail is rem I would highly recommend Long Beach BMW. This is our third BMW and have always received excellent customer service. Their attention to detail is remarkable and communication is excellent. More

lost all respect they lie and steal they lie and steal charged me 500 for replacing light bulbs... the tech quoted me 1.5hrs of work to replace the bulbs, realizing how ridiculous hat wa they lie and steal charged me 500 for replacing light bulbs... the tech quoted me 1.5hrs of work to replace the bulbs, realizing how ridiculous hat was i called back to cancel 5 min later... he then told me the work was done and there was nothing he could do. They lied about the time just to upcharge me. Iv lost all respect and trust for this service center. Beware More

Stay away! NO HONOR, NO RESPECT, NOT EVEN Common decency!!!! Stay away! These people have NO HONOR, NO RESPECT, NOT EVEN A COMMON DECENCY to their customers ! This is the conclusion based on my experience her Stay away! These people have NO HONOR, NO RESPECT, NOT EVEN A COMMON DECENCY to their customers ! This is the conclusion based on my experience here today. I really hope that somebody at Sonic management will read this. Justin texted me that they have an allocation for the car I wanted and made an appointment with me for next day to configure the car and bring the deposit. I’ve confirmed my appointment with hem and came in to do the paperwork and brought deposit. He went to sales manager Theo Ebert to process the paperwork. I was sitting in the chain waiting and watching them talk and laugh about something for about 40min. Justin came out and told me that the allocation on my car was sold to somebody else yesterday and there is nothing he cad do about it. I also spoke to his manager Theo Ebert who said the same thing and that it’s first come first serve. Except if they sold it yesterday why did Justin asked me to come today, why he didn’t call or texted or emailed me not to waste my time driving across town? Why ask me to come if you sold the car? Why make me spend 40min waiting while you talk and laugh about the situation with the sales manager? My must horrible experience at the dealer yet in 28 yeas. More