Long Beach BMW

Great service The dealership is joust first class, from the porters ti the cashier, the porters give a welcome, and really polite, I think the porter is Carlitos, M The dealership is joust first class, from the porters ti the cashier, the porters give a welcome, and really polite, I think the porter is Carlitos, Miguel Rivera , the service adventure is on to, , I get my car wash , all is just good More

Outstanding Service Advisor! Brian W. is the best! Professional, prepared and pleasant . In my 50+ years of driving, he is the absolute best service advisor I have ever met. I hi Brian W. is the best! Professional, prepared and pleasant . In my 50+ years of driving, he is the absolute best service advisor I have ever met. I highly recommend him and Long Beach BMW dealership . More

Great Service Advisor! Jon was very helpful. My only complaint is that this dealership doesn’t always have loaner cars available. There should be more on hand. The shuttle s Jon was very helpful. My only complaint is that this dealership doesn’t always have loaner cars available. There should be more on hand. The shuttle service is available though. More

Great Customer Service! Miguel was very helpful and went the extra mile to make My visit satisfactory! I love how BMW keeps track of my X5 and alerts me when is time for se Miguel was very helpful and went the extra mile to make My visit satisfactory! I love how BMW keeps track of my X5 and alerts me when is time for service. I give them five stars! More

Service I drop off my car at 7am and services were done before 2pm. It’s quickly done to perform oil change, replaced air conditioning evaporator adaptor, cha I drop off my car at 7am and services were done before 2pm. It’s quickly done to perform oil change, replaced air conditioning evaporator adaptor, changed windshield wipers and car wash More

Dishonest Dealership This is a horrible dealership. We purchased a 2015 320i BMW a couple of months ago for my son. He was recently rear-ended and the other insurance comp This is a horrible dealership. We purchased a 2015 320i BMW a couple of months ago for my son. He was recently rear-ended and the other insurance company took 100% responsibility. I approached them about a diminished value settlement as the car is not worth as much without a clean CarFax. The insurance company declined our request showing us that this vehicle was in a previous accident in 2015 and sent paperwork to prove it. I passed this on to the dealership and Theo, their General Sales Manager in an initial call but didn’t return many calls or emails thereafter. He called to say today that the dealership and it’s parent, Sonic Automotive isn’t going to do anything as they had checked the CarFax and it was clean and they (in their opinion) aren’t responsible for anything beyond the CarFax report. I pointed out that I’m stuck in the middle with a diminished value vehicle that the insurance company won’t cover because of the previous accident and a dealership who sold a damaged car that they presented as being accident-free and wasn’t. Theo told me to feel free to sue them. More

Great Customer Service Anthony Moore was really communicative when it came to my car. He was to provide prompt service and not have me wait unknowingly when it came to the m Anthony Moore was really communicative when it came to my car. He was to provide prompt service and not have me wait unknowingly when it came to the matters with my car. More

Great service! I came to Long Beach after having a bad experience at a different bmw dealership. The service here was great. Albert was really friendly and more impo I came to Long Beach after having a bad experience at a different bmw dealership. The service here was great. Albert was really friendly and more importantly, was knowledgeable about the car and features that I was interested in and answered all of my questions. I was offered a fair amount for my trade-in and everything went smoothly for my purchase. Long Beach went above and beyond, sending me my forgotten license plate frame on my old car and setting up an appointment for me at a dealership near where I work to get a scratch that was on the CPO car fixed. Thank you for an all around good car buying experience! More

Buying Process refreshingly easy I had been shopping for over a month and am extremely glad I ended my search here! I became exhausted mainly because I was so stubborn and knew what I I had been shopping for over a month and am extremely glad I ended my search here! I became exhausted mainly because I was so stubborn and knew what I wanted. To start off the process with them here was extremely fast and they went above and beyond for me! After dealing with so many dealerships within a 500 mile radius I had finally found someone who was refreshing and straight to the point. I had been in contact with Reza and can't tell you how much I recommend him! He went above and beyond for me! I lived 2 hours away and didn't want to go there until I had a deal made. He understood, Made a deal (and fast), and made sure to FaceTime me so I knew what I was getting. Previous dealers had brought me in and lied but he was honest and human. Something so basic but still appreciated. When I got there the car was one of the best kept ones I had looked at as well! I was extremely impressed and it was definitely up to standards! I have received follow ups from Jose and can tell you Sam was also great to work the financial end of it with! If you are in the market I would highly recommend it here! Side note: The price here was even better than their competitors!! More

Tire problem Miguel was helpful for the beinging to the end. They found the problem with my tire. It had a screw in it. They ordered another tire for me and had Miguel was helpful for the beinging to the end. They found the problem with my tire. It had a screw in it. They ordered another tire for me and had me taken home and picked up the next morning . The car had been serviced and washed More