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Long Beach BMW
Long Beach, CA
825 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 825 reviews
October 13, 2019
Awesome customer service I made an appointment with Tiffany. I came in with my X6 for a routine maintenance. I was greeted by Manny. I was directed to wait in the waiting area I made an appointment with Tiffany. I came in with my X6 for a routine maintenance. I was greeted by Manny. I was directed to wait in the waiting area. I had some hot chocolate (really good btw). I looked at some new BMW’s while I waited. A Genius gave me some tips on the features of my X6. Manny came over 30 mins later and kept me informed. I got some work done while I waited. I was in and out in an hour. Car was washed and vacuumed. Save me $20. Everyone was very pleasant and I would highly recommend bribing your BMW here for your next service. More
by Rolo
Employees Worked With
Manny
October 12, 2019
So nice~!! All Good People good service also very great prices from alex !! Thank you very much ~~ I am very happy to get my bmw 530e. I will revisit to get my All Good People good service also very great prices from alex !! Thank you very much ~~ I am very happy to get my bmw 530e. I will revisit to get my next car too. More
by Hoonnii
Employees Worked With
Alex shin
October 07, 2019
RECALL SERVICES PERFORMED REGULARLY Always professional and helpful, everyone is friendly and knows what they are doing and if they don't have the answer they will find it. Service depar Always professional and helpful, everyone is friendly and knows what they are doing and if they don't have the answer they will find it. Service department and showroom are always spotless clean and the staff makes you feel valued each time you visit. Highly recommend this dealership as one of the best places to have your vehicle serviced. Thanks for the great customer service, it is very appreciated! More
by UAutoline
Employees Worked With
Anthony Moore, Manny, and many more unfamiliar names
October 03, 2019
Very helpful professional and well known About the bmw. Very helpful professional and well known About the bmw. I will recommend him for Any one who will buy the bmw. Thanks Robert for helping us. Very helpful professional and well known About the bmw. I will recommend him for Any one who will buy the bmw. Thanks Robert for helping us. More
by Lits
Employees Worked With
Robert behr
September 30, 2019
Great Customer Service! Angel Zavala at Long Beach BMW provides excellent Customer Service. I took my vehicle in for an oil change and Angel went above and beyond helping me Angel Zavala at Long Beach BMW provides excellent Customer Service. I took my vehicle in for an oil change and Angel went above and beyond helping me correct other issues while making sure to save me the most money possible...I would definitely recommend LB BMW and Angel Zavala! More
by Colleen
Employees Worked With
Angel Zavala
September 30, 2019
Terrible experience! First and most importantly, they were not able to fix the 2 things I came in for. Secondly, they never called me and even after I called them, they d First and most importantly, they were not able to fix the 2 things I came in for. Secondly, they never called me and even after I called them, they didn't return my call. Terrible service and I will never go there again. More
by gnomecoombs
Employees Worked With
Anthony Moore
September 29, 2019
Great Auto Service James Saunders at LB BMW is a no BS guy, got me in and out, and took care of everything. Would definitely go back again... Thanks James Saunders at LB BMW is a no BS guy, got me in and out, and took care of everything. Would definitely go back again... Thanks More
by MicMec
Employees Worked With
James Saunders
September 28, 2019
Dead Battery I’m always taken very well care of at Long Beach Mini! And thank you so very much for the loaner car when my car was staying overnight. I really appr I’m always taken very well care of at Long Beach Mini! And thank you so very much for the loaner car when my car was staying overnight. I really appreciate you Scott Zamorano, for taking great care of me. And I love the new Long Beach facility. Joseph Bellflower More
by JoeBellflower
Employees Worked With
Scott Zamorano
September 23, 2019
Poor Buying Experience The sales person Cerin was great. She was nice and attentive. When she's gotten some more experience under her belt, she will be great. The people tha The sales person Cerin was great. She was nice and attentive. When she's gotten some more experience under her belt, she will be great. The people that she answers to should stop bullying her. They didn't seem like they were there to help her grow and the company seems really not like a team, but every person for themselves. I am sure this is not the best dealership for BMWs out there. If you can find another dealership with the car you want, maybe give them a try. But if you have to buy at LB BMW, ask for Cerin, or her american name is "Jenna". The sales manager, "Alex" Shin, started very help and accommodating. But when we start negotiating, he agreed to terms with us. Than while we were starting to sign the papers, we found out that he removed some services that we had agreed upon and didn't notified us. It was a good thing that we caught it before we finished signing the paperwork. The finance guy, Tim, was pretty efficient and informative. He did his best to help us finished as quick as he could. But when he tried to sell us the additional products, he used scare tactics to try to convince us to buy. Made me feel like that BMWs were poorly built cars and high and expensive maintenance cars. He should use some finesse in giving the clients the option of buying and let the buyers decide rather than pressuring the buyers. I would not buy another car at this dealership unless they had the exact car I wanted and the price that I'm willing to pay. At that point, I would sacrifice good service...I guess. More
by D3jko
Employees Worked With
Cerin, Alex, Tim.
September 14, 2019
Excellent auto service Overwhelmed how professional and very kind Advisor Scott Zamorano. 100 percent satisfied with all the works done on my 2016 X5. Thanks again Scott and Overwhelmed how professional and very kind Advisor Scott Zamorano. 100 percent satisfied with all the works done on my 2016 X5. Thanks again Scott and all service dept. employees. More
by Alan T
Employees Worked With
Scott Zamorano
