Lonestar Motorcars

STOLE MONEY FROM ME AND LIED KNOWNING I WAS DOING BREAST CANCER TREATMENTS . BEWARE BEWARE LONESTAR MOTORCARS LLC SELLS BRANDED TITLED CARS AND WRECKED VEHICLES AND LIES TO BUYERS ROBERT MORALES A CANCER TREATMENTS . BEWARE BEWARE LONESTAR MOTORCARS LLC SELLS BRANDED TITLED CARS AND WRECKED VEHICLES AND LIES TO BUYERS ROBERT MORALES AND HIS PARTNER LUIS ARE CROOKS . I BOUGHT A 2016 JEEP CHEROKEE FROM THEM 7 MONTHS AGO . I HANDED ROBERT MORALES 5000.00 CASH FOR A DOWN PAYMENT , AND WAS GUARANTEED THAT THE JEEP I WAS BUYING WAS NOT WRECKED OR HAD ANY ISSUES . WHEN WE SAT DOWN TO SIGN PAPERS I ASKED AGAIN ( HAS IT EVER BEEN WRECKED OR HAVE ANY ISSUES WITH THE TITLE ?) LUIS SAID NOT WE DON'T SELL WRECKED CARS . HE THEN HAD ME SIGN A AFFIDAVIT INSTEAD OF A TITLE (RED FLAG ) . I ASK WHY AM I NOT SIGNING THE TITLE AND HE SAID WE DON'T HAVE IT . I HAVE HAD MANY ISSUES WITH IT AND JUST SPENT 2500 ON A NEW FUEL PUMP , I'VE ONLY HAD IT 7 MONTHS . TODAY I WENT TO TRADE IT IN AND FOUND OUT IT HAS A BRANDED MANUFACTURER BUYBACK LEMON TITLE AND IT HAS BEEN WRECKED. WELL SO MUST FOR BEING HONEST LUIS . SPOKE TO ROBERT MORALES THE OWNER AND TOLD HOME I WANT BACK EVERY DIME I PAID TO THEM WHICH IS 10,000 . I WAS TOLD TO F MYSELF AND HE SAID CALL A LAWYER . I DID AND MR MORALES , BE LOOKING FOR THE CONSTABLE ! SEE YOU IN COURT . More

BEWARE BEWARE LONESTAR MOTORCARS LLC SELLS BRANDED TITLED CARS AND WRECKED VEHICLES AND LIES TO BUYERS ROBERT MORALES AND HIS PARTNER LUIS ARE CROOKS . I BOUGHT A 2016 JEEP CHEROKEE FROM THEM 7 MON TITLED CARS AND WRECKED VEHICLES AND LIES TO BUYERS ROBERT MORALES AND HIS PARTNER LUIS ARE CROOKS . I BOUGHT A 2016 JEEP CHEROKEE FROM THEM 7 MONTHS AGO . I HANDED ROBERT MORALES 5000.00 CASH FOR A DOWN PAYMENT , AND WAS GUARANTEED THAT THE JEEP I WAS BUYING WAS NOT WRECKED OR HAD ANY ISSUES . WHEN WE SAT DOWN TO SIGN PAPERS I ASKED AGAIN ( HAS IT EVER BEEN WRECKED OR HAVE ANY ISSUES WITH THE TITLE ?) LUIS SAID NOT WE DON'T SELL WRECKED CARS . HE THEN HAD ME SIGN A AFFIDAVIT INSTEAD OF A TITLE (RED FLAG ) . I ASK WHY AM I NOT SIGNING THE TITLE AND HE SAID WE DON'T HAVE IT . I HAVE HAD MANY ISSUES WITH IT AND JUST SPENT 2500 ON A NEW FUEL PUMP , I'VE ONLY HAD IT 7 MONTHS . TODAY I WENT TO TRADE IT IN AND FOUND OUT IT HAS A BRANDED MANUFACTURER BUYBACK LEMON TITLE AND IT HAS BEEN WRECKED. WELL SO MUST FOR BEING HONEST LUIS . SPOKE TO ROBERT MORALES THE OWNER AND TOLD HOME I WANT BACK EVERY DIME I PAID TO THEM WHICH IS 10,000 . I WAS TOLD TO F MYSELF AND HE SAID CALL A LAWYER . I DID AND MR MORALES , BE LOOKING FOR THE CONSTABLE ! SEE YOU IN COURT . THEY STOLE THIS MONEY FROM ME WHEN I WAS DOING BREAST CANCER TREATMENTS AND BECAUSE OF THE TRASH THEY SOLD ME I CAN NOT EVEN PAY FOR MY MEDS . More

yelled at, threatened, hung up on - no refund for GAP/EXT. W This has been the worst car and business experience of my life. I purchased a car from Lonestar Motorcars LLC in 2017 and traded it in recently. I hav This has been the worst car and business experience of my life. I purchased a car from Lonestar Motorcars LLC in 2017 and traded it in recently. I have been paying for GAP insurance and an extended warranty that was rolled into my loan. After the trade-in, I called Lonestar to inquire about my pro-rated refund for both warranties. They told me they are not responsible for the refund and told me to call the company that financed the car. I called the finance company and they assured me that the refund would come from Lonestar. Again, I called Lonestar, and they told me to call the company they bought the warranties from. I called that company, and they also told me Lonestar is responsible for the refund. (By the way, this company no longer does business with Lonestar Motorcars because of these types of business practices.) When I asked the insurance company about the extended warranty I was told it was cancelled by Lonestar Motorcars one month after I purchased it, even though I continued paying on it for two years. Hmmmm...Did Lonestar pocket the money? It sure seems that way. (There are more reviews about this business that claim the same thing – sell of an extended warranty and then cancellation by the company.) Also, when I called to get my pro-rated return for my GAP insurance and extended warranty, Tony (at Lonestar) yelled at me on the phone, hung up on me three times and dared me to call the Better Business Bureau. He would not put me through to a manager or another salesperson. He said, "Lady, by the time you figure out how to get this money back, it's only going to be 300-$400 and that's not worth your time or mine." Lonestar says they cannot give me a copy of my original contract. Tony also told me to get on another line "and talk to some Indian person." When I said that was racist, he hung up on me again. I finally had to call from another number and give a false name so he would put me through to someone else. They still have not helped me get my refund and will not return my calls. I've never been treated so poorly in my life, especially not by a company with which I've done business. RUN AWAY! IT IS NOW MARCH 19, 2020: CHANNEL 5 NEWS IS INVOLVED, BUT MR. MORALES HAS YET TO SEND ME THE MONEY HE OWES ME. HE IS ALSO TRYING TO GIVE ME $600 LESS THAN THE AMOUNT HE OWES ME AND ONLY IF I TAKE DOWN REVIEWS. More

Car was painted pretty much all front , fenders and more Car was painted pretty much all front , fenders the a pillar and pretty much all front and more , also had electronic problems like the wipers would a Car was painted pretty much all front , fenders the a pillar and pretty much all front and more , also had electronic problems like the wipers would act crazy fast if i have em in slow speed, blind spot sometimes doesn’t work, signal light also wont work always and sometime the Ac doesn’t start , i have to shut it of and back on to get it going. After i took the car from them after 2 days check engine light came on and it was air flow sensor or something like that, 900$ just the part. Very disappointed! More

Disappointing My salesman promised some things and of course those promises were broken when the car was purchased it’s a shame how they treat their military men so My salesman promised some things and of course those promises were broken when the car was purchased it’s a shame how they treat their military men so whatever you do please don’t go see BIG T whose name is actually Thomas he’s a liar. This place is unprofessional once they sale you a vehicle that’s pretty much it they won’t nothing else to do with you and won’t answer your phones either. All I was trying to do was buy me a gift to celebrate my 10 year anniversary for serving our country but these guys don’t appreciate that . I wouldn’t recommend my worst enemy to this shop More

Great place‼️ My husband found this truck on line. He call Andrew and went there that day. We got financed in know time. The people are very nice and friendly. They My husband found this truck on line. He call Andrew and went there that day. We got financed in know time. The people are very nice and friendly. They don't pressure you to buy a car or truck. Great place and they got some really nice cars! We got a great deal! More

Great Experience! I saw the vehicle online and called JC Hernandez to set up a visit to see it. The car was ready for me when I arrived and was exactly as described in I saw the vehicle online and called JC Hernandez to set up a visit to see it. The car was ready for me when I arrived and was exactly as described in the ad. Great vehicle at a great price. Overall excellent experience. Love my new Jag! Will buy our next car here too. More

No Pressure, quick and easy JC was my salesman, I knew the car I was interested in and didn't need to look around. All of the info I needed was on the website with lots of photo JC was my salesman, I knew the car I was interested in and didn't need to look around. All of the info I needed was on the website with lots of photos. The Carfax link was right there too. I sent off a note from the website and JC called me to set up an appointment for a test drive within a couple hours. My week was very busy and I had little time to spare. JC was patient and helpful. No pressure at all from him. I knew getting financed was going to be a challenge. I was expecting an outrageous finance rate. When JC sat me down with Cisco the finance guy, I was relieved. Cisco was a little nervous to show me the rate I think. Knowing that my credit had been torn to shreds, I was pleasantly surprised with the deal he presented to me. Did I get a great deal? On the price of the vehicle, Yes. The financing? No, and that is my fault. I think they gave me the best rate they could get me and it was much better than I expected., Overall, I am very pleased by my experience with Lone Star. Quick, easy and best of all....No vultures to deal with. JC and Cisco, thanks for getting me into the vehicle I was looking for! Mark More