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Lone Star Toyota of Lewisville
Lewisville, TX
741 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 01, 2024
The service advisors were professional, informative, and polite. I appreciated having status updates on my car as I waited. I only wish it didn’t take 4 hours to complete the services that would typically t polite. I appreciated having status updates on my car as I waited. I only wish it didn’t take 4 hours to complete the services that would typically take half that time. More
by Alw01597
Employees Worked With
Juan Valencia
December 16, 2023
I was interested in a pre-owned Volvo SUV that showed available online and inquired about it. Melissa Aguirre reached out making it seem as if it the SUV was available and set up a time for me to come in available online and inquired about it. Melissa Aguirre reached out making it seem as if it the SUV was available and set up a time for me to come in and drive it and said it would be ready for when I came in, turns out that the suv got sold the day before and tried to offer a similar SUV. I left the dealer immediately. It is of upmost disrespect and unprofessionalism to flat out lie to a customer just to lure them in. YOUR TACTIC DID NOT WORK and lost a customer forever. I drove an hour to come to your dealer just to be faced with disappointment and liars. You wasted my time. Kevin, Jaime and Melissa knew what the situation was and decided to not be transparent. Anyone trying to buy cars from this place, make sure it is indeed available before you waste your time coming and finding out that the vehicle was already sold. You lost a premium customer. More
by Karen
Employees Worked With
Kevin, Melissa, Jaime
December 15, 2023
Super friendly during the entire visit. Bo was a pleasure to deal with. He answered all our questions. Eric did a great job in the finance department. Bo was a pleasure to deal with. He answered all our questions. Eric did a great job in the finance department. More
by jim.t.eggemeyer
Employees Worked With
Bo and Eric and Chris , Xavier Marmolejo, Thomas Mathew, Caleb Okeke, Michael Crick
November 25, 2023
I went in for a inspection and oil change. I had a coupon they said I had e recalls. Approximate time 3 hours. I waited then left got a text every thing was complete. Went to pay the bill was I had a coupon they said I had e recalls. Approximate time 3 hours. I waited then left got a text every thing was complete. Went to pay the bill was $5.00 for the inspection. I asked about the free oil change and was told I didn't need it. My Tundra is a 2021 with 5000 miles. I was told it needed changed at 10000 miles. I looked into it and I should of got the oil changed because of time instead of mileage. So I would like to schedule my free oil change. More
by john
Employees Worked With
I don't recall who I spoke to but it wasn't Joey., Joey Glover
November 17, 2023
Great service, friendly staff, service done was what was explained. Done in a timely manner. Thank you for taking my car on the same day of scheduled appointment. explained. Done in a timely manner. Thank you for taking my car on the same day of scheduled appointment. More
by Extraccortez@gmail.com
Employees Worked With
Lino, Joey Glover
