Lone Star Toyota of Lewisville

I purchased my vehicle at Toyota of Lewisville. Since then, I became a customer there. I like this place because the employees are trustworthy, and everyone is super friendly. then, I became a customer there. I like this place because the employees are trustworthy, and everyone is super friendly. More

At the time I came to Toyota of Lewisville, I had lost all my confidence in Toyota until I met a young man named Lionel Valdez. In him I found real caring about the customer. Lionel really cares about t all my confidence in Toyota until I met a young man named Lionel Valdez. In him I found real caring about the customer. Lionel really cares about the Toyota customer and he wants to do an excellent job. Watching him, he really seems to enjoy his work and the workers under him. I have been very pleased, and now, I would really consider buying a Toyota again. Thank-you for having such a great employee as Lionel Valdez. More

Tyler took the time to explain the diagnostic issues I was having -- identified the real problem with my Venza and was able to coordinate service help in a friendly, courteous and short period of time. was having -- identified the real problem with my Venza and was able to coordinate service help in a friendly, courteous and short period of time. Consequently the next day I took my 2005 Tundra in to Tyler. The diagnostics were not flagging the correct issue / problem but within about 30 minutes Tyler was able to determine the problem and coordinate service. A very knowledgeable and patient service agent that did an excellent job of taking care of two very out of ordinary and rather difficult problems. PS other dealerships failed at what Tyler took care of in less time. More

I was met by a very attentive salesperson who made us feel warm and welcome upon our arrival. (Rolf Ruehl) He assisted us in locating the ideal Toyota Sienna that met the needs of our family. The vehicle feel warm and welcome upon our arrival. (Rolf Ruehl) He assisted us in locating the ideal Toyota Sienna that met the needs of our family. The vehicle not only met our expectations, it was so perfect, it exceeded our expectations. Rolf's Sales Manager, Mr. Preston Baird, hand delivered the Carfax report prior to our decision, made a competitve offer and we accepted. We are happy that we chose them for our needs. You can deal with Toyota of Lewisville with confidence! More

Mr Brennan--- I am a regular of the old Mr Brennan--- I am a regular of the old Toyota of Lewisville & now the new. I have been in twice in the same week that ya’ll took over. Mr Brennan--- I am a regular of the old Toyota of Lewisville & now the new. I have been in twice in the same week that ya’ll took over. I wanted to tell you that for a change, I was happy with my service. I was given a long time but then my service rep called & told me it was ready within an hour. That was at least 2 hours earlier than originally stated. I was given a figure & then it was LESS originally stated. I am never happy at TOL. But this time I was. Thank you to my service rep, his manager & to you for making me happy. ---Susan Craft More

First let me start by saying I moved to Lewisville from Pittsburgh in 2004. My 1999 4Runner only had 25,000 - 35,000 miles at the time. The first time I went in 2004 the service manager Rich was outstand Pittsburgh in 2004. My 1999 4Runner only had 25,000 - 35,000 miles at the time. The first time I went in 2004 the service manager Rich was outstanding to work with along with Selena Coffman. The main reason I choose this Toyota was for location and a loaner car provided while my car was in the shop. My vehicle has only been serviced by Toyota of Lewisville (ALL TOYOTA PARTS) except for Discount Tire for tires to this very day. The reason I returned was because Selena was the service supervisor each visit. Unfortunately Rich and Selena at one point no longer worked at TOYOTA of Lewisville (TOL), my visits then varied from okay to ABSOLUTELY HORRIBLE because of the people working there. It was lack of follow through from the staff that led to the frustration and negative experience. My other car, 2012 Highlander was worked on for hail damage April 2012 (purchased brand new in October 2011), unfortunately it was a nightmare of service. Let me just say It took until end of July 2012 to get my car returned. At one point my vehicle was the talk of the service area because of what happened while the vehicle was in TOL possession. Selena returned within the past year, a positive re-addition to Toyota of Lewisville and much needed to restore my confidence in them. I took the Highlander in for an oil change/tire rotation yesterday. I was a little confused at first because the oil change spot was blocked by trucks. TOL changed their entire service procedure. ALL vehicles get logged in by service supervisors each time. This allows for customers to have access to a much bigger waiting area, snack bar, wi-fi, and many other perks. I feel NEW OWNERSHIP and Selena returning TOL is making a change for the better. Selena has the right mindset when it comes to "CUSTOMER SERVICE." She provides you with all information upfront and will keep you informed about your vehicle if something changes. I will continue to have my cars serviced by TOL, yesterday's visit was a little longer than normal but I understand when change takes place in any operation there are growing pains for continuous improvement. I hope new management strives to always put the customer first in sales, service, and all other areas to let other see the changes I got to see yesterday. More

I want to send my gratitude to you and your employees for the wonderful way that i was treated when I came to look at the vehicle, which i ultimately purchased, on Friday, September 13, 2013. The scenari the wonderful way that i was treated when I came to look at the vehicle, which i ultimately purchased, on Friday, September 13, 2013. The scenario began Wednesday, September 11th, while looking on your website, which, by the way, was very easy to navigate, I found a vehicle that I liked. I decided to telephone to inquire about it. I was refereed to Stefan Walton and we discussed the vehicle I had seen on the web site, he answered all questions as courteously and completely as possible. I told him that everything sounded good but I couldn't drive down from Oklahoma City until my Dallas granddaughter was born very early Thursday morning. Later that morning, I called and asked for Stefan; his first words were, "Has the baby been born?" I replied, "Yes, I am coming to Lewisville on Friday morning." He said he would have the vehicle ready for me to test drive. I was impressed that he remembered me. My husband and I drove to Lewisville on Friday and arrived around 9:30 am. I asked for Stefan who came and greeted us quickly and professionally. He said that he needed to turn us over to Trevor, since that was his area of expertise. Trevor was very informative, kid and respectful. Before the test drive Trevor showed us everything about the inside of the Highlander. It was a lot of information to process but he was very patient and understanding with my questions. He was very thorough with his answers and once on the road with the test drive he continued to answer any and all questions or concerns that I had. I was impressed with the knowledge he had of the Highlander. The next step was the financial part and even though it is the "dreaded" part, Jennifer Luu made the process go smoothly and quickly. Finally, Trevor went out of his way to help get my new Highlander to my sons home, which is about five miles from the dealership. (My son could not make it to the dealership to drive my "old" vehicle due to the being at the hospital with his new baby.) My husband has Alzheimer's disease and therefore could not drive either vehicle. This was such a help to me! I could go see my new granddaughter at the hospital without worrying about running back to the dealership later that day. Your whole team is made up of very professional people who are courteous, kind, thoughtful. I could go on and on. I can see why Toyota of Lewisville is a huge dealership; people love to purchase vehicles there! I have bragged to my Oklahoma friends and coworkers about how wonderful an experience I had purchasing my vehicle there. I am sure that my son will also tell his friends and coworkers about your dealership. Thank you again! More

Amber gave me a quick quote on a battery as I pulled up and told her about the car's electrical problems. She explained the troubleshooting that the team would perform and the service department was able t and told her about the car's electrical problems. She explained the troubleshooting that the team would perform and the service department was able to diagnose the problem and replace the dead battery in less than thirty minutes (I arrived at 7:30 right after they opened). No line; no wait. They were kind enough to offer my girlfriend a ride to work in their shuttle and called while enroute to tell me that we simply had to replace the battery and that it would be ready when I got back. My cashier, Natalie, was able to get me in and out in a flash, despite challenges with their new CC system. The only thing resembling a complaint was that management wasn't able to exchange passing pleasantries or salutations when addressed directly. Must have been super busy. Totally minor hiccup as both Amber and Natalie were both well trained and professionally courteous. All told, in and out within an hour and a half, only delayed by the drive to get girlfriend to work which was a great relief. Outstanding, High Quality, 5-Star Customer Service. Definitely something that Toyota of Lewisville should be proud of. James B More

It is an honored to have Mr. Tri Le to service my car. I know when my car is in Tri Le hands, that the work will be done exceptionally. He is the only one, that picky me, let him work on my car. He has se know when my car is in Tri Le hands, that the work will be done exceptionally. He is the only one, that picky me, let him work on my car. He has services my car for over 4 years. I pass several other Toyota dealerships that are close to where I live. I drive long way to have my car service at Toyota of Lewisville, because of Mr. Tri Le. He is professional, courteous, knowledgeable and willing to go the extra mile to make sure the customer is happy. I know, when I leave the dealership my car is very well service. This is the only place; I will take my car to be service. Thank you very much Mr. Tri Le More