Lone Star Toyota of Lewisville

Had some heavy oil consumption when I got to 95,000 miles, took my tC into Toyota of Lewisville (where I bought the car) and they went to a lot of trouble to diagnose the issue. Then when it turned ou miles, took my tC into Toyota of Lewisville (where I bought the car) and they went to a lot of trouble to diagnose the issue. Then when it turned out to be some pretty major work, they worked closely with me help keep the cost down. It was nice to be in close communication with them throughout the entire process, and I also appreciated the in-depth explanations they gave (again and again, as I needed to hear it several times). More

I had been looking for a used car for several months from private owners before deciding to try the dealerships in search of certified pre-owned. We knew Toyota of Lewisville was in the area so we decided t private owners before deciding to try the dealerships in search of certified pre-owned. We knew Toyota of Lewisville was in the area so we decided to stop by. Saif was the first person to greet us and was more than willing to help. He showed us the used corolla we had found online but we weren't too fond of some hail damage on the vehicle. He was so patient and showed us many more options online and in the lot. It was FREEZING outside that day so I really appreciated his extra effort. We were very hesitant to make a decision that day and told him we would be back the next day. Saif made sure we met his manager before we left and set up an appointment for the next day-it was all very professional and not too pushy. We shopped around at another Toyota dealership the next day because they had a pretty unbelievable deal listed on their website, this dealership turned out to be a mess! The manager of the used cars department was manipulative and lied to us several times. We immediately left there refusing several persuasions to earn our business back after that manager ruined their chances. We were frustrated with the whole experience but decided to stop by Lewisville and check out the car I had my eye on. Saif was there as soon as we arrived and immediately got the keys to show us the car. We were concerned about some scratches and he took it and ran it through the wash, I test drove it and really loved it. He was really great throughout all the negotiations, but we were still a little concerned with the price. He took the initiative to get a manager involved and we ended up finding a BRAND NEW 2014 Toyota Corolla that was in my price range. I love my car so much; the gas efficiency, the color, the blue tooth-its just great! Working with Toyota of Lewisville, and especially with Saif, felt like working with family. I know they are business looking to make money, but I felt like they really worked hard to make everything affordable. I have already told 6 of my friends/family members to go see Saif when they are looking to buy a car over the next few months. You guys have earned a customer for life, keep up the great service! :) More

This dealership has been amazing! They have gone above and beyond what I ever expected to get me a great car at a great price. I told them what I was looking for and they helped me find exactly what I nee and beyond what I ever expected to get me a great car at a great price. I told them what I was looking for and they helped me find exactly what I needed. They have been extremely helpful in every area, from questions to test drives to pricing, and I can tell that they genuinely care to meet my needs. I have been so impressed by them! Every person I've met there has been knowledgeable and friendly with great customer service. They all seem to really care about doing their jobs well, which is truly refreshing. I specifically worked with Mike Warren and I would definitely recommend him! I had several visits with him throughout the process, and he was always willing to go out of his way to work around my schedule, and help me with anything that I needed. He was knowledgeable, experienced and friendly. He absolutely went above and beyond. He genuinely cares about his clients, and about providing for their specific needs. He will get you what you want, and you will enjoy working with him! I couldn't have asked to work with anyone better! I also worked with Sonny Ragbir. He was extremely knowledgeable and friendly, and he has gone out of his way a couple times to help me and work around my schedule. I would definitely recommend him as well. He is very experienced in the industry and was committed to helping me get what I needed. Can't say enough about my great experience at this dealership. Very grateful for their amazing service and I am extremely happy with my purchase! More

Had great experience during my visit. Daniel has shown me around various options and helped me all along the way. Though new, he has explained me all the details and his mentor Angel was great too. Both of t around various options and helped me all along the way. Though new, he has explained me all the details and his mentor Angel was great too. Both of them have gone out of the way during process and ensured that I was completed happy with the purchase. Entered the showroom to just look around for options, but ended up making the purchase. Would recommend them for anyone looking for used or new cars. More

Toyota of Lewisville Re: Selena Coffman I do not take Toyota of Lewisville Re: Selena Coffman I do not take my car any other dealer but Toyota of Lewisville because of such a detailed service supervis Toyota of Lewisville Re: Selena Coffman I do not take my car any other dealer but Toyota of Lewisville because of such a detailed service supervisor Selena Coffman. We used to live in Lewisville area before 2006 and moved to Plano however Selena serviced my car in such super detailed that i just could not compare other Toyota dealers service against level she took care of our car problems. At that time both of our cars were Toyota. I kept bringing my cars for service to TOL because of her. We moved away from area and since 2008 my car did not need much service since i do not drive much. I was so glad to see Selena during my recent visit for repair need. We have been having all major services and repair work done only with TOL with Selena being our service manager. Sometimes it takes time to drive in Lewisville traffic on 35 but it is well worth drive to have it done correctly Selena has been always taking care of our cars like her own. She takes time to understand the issue and work with mechanic/technician to understand problem and correct it. Sometimes i just tell her that whatever she thinks is good for the car do it. I am so confident that i use her judgment rather than mine for repair decisions. I do not worry about any unncessary repairs or serivces when she is in charge of my car. I simply live it up to her. Other trivial facts that helps: She honors most coupon requests form other toyotas when possible. Also getting loaner car is important for me since i live almost 40 miles away. Just recent experinece: Other Toyota service has advised me that i needed to replace read drum (i gave the service note from the other toyota to Selena) but she was able to work and resurface the drum. Just a small example but i will only buy Toyota as long as you Toyota hires such an ethical service managers. She is an exceptional employee with great customer service friendly approach. She services my Toyota just like she would does her own car. Selena is trully an asset to Toyota of Lewisville. Amazing customer service team you have and such an exceptional and incrediable customer service manager in Selena. Ayush Modi Plano Resident A very satisfied Toyota of Lewisville customer Tel # 214-663-4754 (Mobile) More

On Saturday December 14th, my fiance and I went to Orr Toyota since I saw online they were having a clearance sale on 2013 Toyota Tacomas. I had spoke with the general manager a day earlier and he told me Toyota since I saw online they were having a clearance sale on 2013 Toyota Tacomas. I had spoke with the general manager a day earlier and he told me they had plenty of Tacomas. I told him we were looking for a 4x4, TRD sport package, he said yes we have those too. When we got to their dealership we met with a salesman and told him what we were looking for. He went to get a truck, but they didn't have any 4x4s and they were going to have to get one from another dealership. When we started working out the deal they offered an extremely low deal on our trade-in. I had printed the trade-in values out from Kelly Blue Book, NADA, and Edmonds and showed him the copies. He brought in the used car manager and gave me a copy of the "wholesale" value of the car, and disregarded the "trade-in" values. We walked out. We left there and went to Toyota of Lewisville. We met Warren Outlaw and told him what we were looing for. They didn't have a 2013, so he showed us a 2014 Tacoma, double cab TRD sport package. We test drove it and went in to workout the deal. He came back with a low trade-in as well. I pulled out my trade-in values papers and showed him that the trade-in values on a car in good condition was considerable more than their offer. Warren looked at the values and wrote them down on a pad and left. He came back in the room with a much higher offer and we accepted it. Warren took the time to listen to us and worked for us at giving us a fair deal all the way around from the price of the truck to the trade in. He was courteous, friendly and explained everything in the process and went over the operation of all the equipment of the truck. We are going to refer my future father-in-law to Warren Outlaw and Toyota of Lewisville since he is considering buying a new Camry. Rodney Kessner More

On December 4, 2013 I went to Toyota after looking through their website to test drive this Mini I really wanted. Right away I was helped out by Saif who was friendly and eager to help. Not only did I through their website to test drive this Mini I really wanted. Right away I was helped out by Saif who was friendly and eager to help. Not only did I get to test drive the car I wanted, he spent the time to answer ALL of my questions thoroughly and helped me get a reasonable price through finance even with all the obstacles and hoops he jumped through to get the price I desired he was still happy to help. After explaining to him that even though it was a good deal I would still have to talk to my dad to talk it all over, Saif offered to talk to my dad if he had any questions which really helped me out because it made it so much easier than having to remember everything and relay the message. He helped me through the weekend and at my Dad's and my convenience. He was never pushy and I never felt rushed. I felted like I had plenty of time to think it over and was VERY pleased with the help, service, and deal that he gave me. When I finally got all the money together and financed the way I wanted it, I was finally getting my car and I was excited. He filled up the tank , moved other cars to bring me my new 2011 Mini Cooper while I signed the paper but then it started sleeting. I didn't feel comfortable driving my new car in that weather and he let me keep it there and come back when the weather was better even though he had just done all of that to make sure I drove away in the car that day. I felt bad but he was more than happy to do it and was very understanding. He made everything easier on me no matter how hard it made it for him. I came back Dec 11, 2013, put down part of my down payment and drove away in my Mini and came back the 14th with my dad and paid the rest of it. I am pleased and appreciate everything Saif and the other employees did for me. I am thankful to Saif for being so helpful, nice, and understanding through this long process and when I hear someone needs help getting a car I will recommend Saif in a heart beat. Again I'm thankful for their time and help. I LOVE MY MINI! More

My wife and I purchased a 2009 Mercedes SL550 through Michael Warren at Toyota Of Lewisville (preowned)a few months ago. While deciding to buy the car, we started noticing how nice the Tundras we through Michael Warren at Toyota Of Lewisville (preowned)a few months ago. While deciding to buy the car, we started noticing how nice the Tundras were and needed a truck. We thought of getting them both but my wife prefers a vehicle with the Blind Monitoring system but the 2013s did not have it. Michael explain all the features of the 2013 Tundra and promise to us that the 2014s were coming soon and he could reserve one for us with the new Monitoring system. We waited and sure enough he called and we brought our Tundra home and love it. Michael is a stand up guy that means what he says and things could not have happened any better for us. We will be back looking at the 2016s when they hit the lot at Toyota Of Lewisville. More

Lionel Valdez was pleasant from the second I rolled down my window. The service center was extremely busy but his professionalism and easy manner made it seem as though I was his most important customer. my window. The service center was extremely busy but his professionalism and easy manner made it seem as though I was his most important customer. This was my very first visit to the service center, I normally use the quick service, however, Lionel has made me rethink where I get my car serviced. Thanks again for your professionalism and overall good spirit and attitude. More

First off, I never thought I would ever write a review, and if I did, it would not for a car dealership. However Toyota of Lewisville deserves every star that I rated them. I had been there before and had and if I did, it would not for a car dealership. However Toyota of Lewisville deserves every star that I rated them. I had been there before and had a bad experience, but thought I would give them one more shot. I have never been so amazed. I actually asked right before I left and found out that they are under new ownership since August of this year. First impression, The dealership was immaculate, the employees were well dressed, and not the "seedy car salesman well dressed,". It was refreshing and seemed to be a very high class operation. I went to the dealership in my 2010 Tundra crewman and was shopping for a Prius. They asked me 1 time and 1 time only if I wanted to trade in my current vehicle. I said no and that was that. Then I asked about the different Prius models and what would be the best fit for me. Never experienced this before. I have always been pushed to trade-in. My sales person was intuitive and understood that I was there to buy a car, buy it at invoice price, and not B.S. with negotiations. After the initial handshake and pleasantries my salesman brought over the sales manager. The sales manager asked me what my top dollar would be for a 2013 PriusC4, he walked away 1 time came back and said if I financed through Toyota I had a new car. Today I drove away in my new 2013 PriusC4. After I left I realized that the salesman and I both overlooked the fact the car did not have the home link system. This was an important feature to me. I did not realize this until I was driving home and I got that pit in my stomach, feeling like I did not get what I paid for, it was going to be my fault for not checking before signing, and I would be out of luck. I called my salesperson immediately and his exact words "I am so sorry about that, bring it in and we can get that installed for you!" I was dumbfounded. No screaming or yelling was necessary. Again, they surpassed my expectations I have bought 10 cars in my life, both new an used, and this was the least amount of drama I have ever experienced. Not to mention, all of my interactions with the employees at every level of the car buying experience felt transparent and honest (This is the truth believe it or not). The staff overall were all consummate professionals, not pushy, and they did not bombard me withe the usual " I'm doing you a favor attitude." I would highly recommend this dealership to family and friends. It's not every day you can leave in a brand new car, feel like you got a great deal, and not feel like you need a shower from all the B.S. 10 out of 10 experience. - very satisfied costumer P.S. The sales manager had a very nice Toyota pen that had a stylus on the end of it for use on your tablet or iPhone. I asked if they had others and they didn't. This was a sad day. In the Christmas spirit, right before I drove off, he pursued me and gave me his pen. Truly a class act. More