Lone Star Toyota of Lewisville

Mr Brennan--- I am a regular of the old Mr Brennan--- I am a regular of the old Toyota of Lewisville & now the new. I have been in twice in the same week that ya’ll took over. Mr Brennan--- I am a regular of the old Toyota of Lewisville & now the new. I have been in twice in the same week that ya’ll took over. I wanted to tell you that for a change, I was happy with my service. I was given a long time but then my service rep called & told me it was ready within an hour. That was at least 2 hours earlier than originally stated. I was given a figure & then it was LESS originally stated. I am never happy at TOL. But this time I was. Thank you to my service rep, his manager & to you for making me happy. ---Susan Craft More

First let me start by saying I moved to Lewisville from Pittsburgh in 2004. My 1999 4Runner only had 25,000 - 35,000 miles at the time. The first time I went in 2004 the service manager Rich was outstand Pittsburgh in 2004. My 1999 4Runner only had 25,000 - 35,000 miles at the time. The first time I went in 2004 the service manager Rich was outstanding to work with along with Selena Coffman. The main reason I choose this Toyota was for location and a loaner car provided while my car was in the shop. My vehicle has only been serviced by Toyota of Lewisville (ALL TOYOTA PARTS) except for Discount Tire for tires to this very day. The reason I returned was because Selena was the service supervisor each visit. Unfortunately Rich and Selena at one point no longer worked at TOYOTA of Lewisville (TOL), my visits then varied from okay to ABSOLUTELY HORRIBLE because of the people working there. It was lack of follow through from the staff that led to the frustration and negative experience. My other car, 2012 Highlander was worked on for hail damage April 2012 (purchased brand new in October 2011), unfortunately it was a nightmare of service. Let me just say It took until end of July 2012 to get my car returned. At one point my vehicle was the talk of the service area because of what happened while the vehicle was in TOL possession. Selena returned within the past year, a positive re-addition to Toyota of Lewisville and much needed to restore my confidence in them. I took the Highlander in for an oil change/tire rotation yesterday. I was a little confused at first because the oil change spot was blocked by trucks. TOL changed their entire service procedure. ALL vehicles get logged in by service supervisors each time. This allows for customers to have access to a much bigger waiting area, snack bar, wi-fi, and many other perks. I feel NEW OWNERSHIP and Selena returning TOL is making a change for the better. Selena has the right mindset when it comes to "CUSTOMER SERVICE." She provides you with all information upfront and will keep you informed about your vehicle if something changes. I will continue to have my cars serviced by TOL, yesterday's visit was a little longer than normal but I understand when change takes place in any operation there are growing pains for continuous improvement. I hope new management strives to always put the customer first in sales, service, and all other areas to let other see the changes I got to see yesterday. More

I want to send my gratitude to you and your employees for the wonderful way that i was treated when I came to look at the vehicle, which i ultimately purchased, on Friday, September 13, 2013. The scenari the wonderful way that i was treated when I came to look at the vehicle, which i ultimately purchased, on Friday, September 13, 2013. The scenario began Wednesday, September 11th, while looking on your website, which, by the way, was very easy to navigate, I found a vehicle that I liked. I decided to telephone to inquire about it. I was refereed to Stefan Walton and we discussed the vehicle I had seen on the web site, he answered all questions as courteously and completely as possible. I told him that everything sounded good but I couldn't drive down from Oklahoma City until my Dallas granddaughter was born very early Thursday morning. Later that morning, I called and asked for Stefan; his first words were, "Has the baby been born?" I replied, "Yes, I am coming to Lewisville on Friday morning." He said he would have the vehicle ready for me to test drive. I was impressed that he remembered me. My husband and I drove to Lewisville on Friday and arrived around 9:30 am. I asked for Stefan who came and greeted us quickly and professionally. He said that he needed to turn us over to Trevor, since that was his area of expertise. Trevor was very informative, kid and respectful. Before the test drive Trevor showed us everything about the inside of the Highlander. It was a lot of information to process but he was very patient and understanding with my questions. He was very thorough with his answers and once on the road with the test drive he continued to answer any and all questions or concerns that I had. I was impressed with the knowledge he had of the Highlander. The next step was the financial part and even though it is the "dreaded" part, Jennifer Luu made the process go smoothly and quickly. Finally, Trevor went out of his way to help get my new Highlander to my sons home, which is about five miles from the dealership. (My son could not make it to the dealership to drive my "old" vehicle due to the being at the hospital with his new baby.) My husband has Alzheimer's disease and therefore could not drive either vehicle. This was such a help to me! I could go see my new granddaughter at the hospital without worrying about running back to the dealership later that day. Your whole team is made up of very professional people who are courteous, kind, thoughtful. I could go on and on. I can see why Toyota of Lewisville is a huge dealership; people love to purchase vehicles there! I have bragged to my Oklahoma friends and coworkers about how wonderful an experience I had purchasing my vehicle there. I am sure that my son will also tell his friends and coworkers about your dealership. Thank you again! More

Amber gave me a quick quote on a battery as I pulled up and told her about the car's electrical problems. She explained the troubleshooting that the team would perform and the service department was able t and told her about the car's electrical problems. She explained the troubleshooting that the team would perform and the service department was able to diagnose the problem and replace the dead battery in less than thirty minutes (I arrived at 7:30 right after they opened). No line; no wait. They were kind enough to offer my girlfriend a ride to work in their shuttle and called while enroute to tell me that we simply had to replace the battery and that it would be ready when I got back. My cashier, Natalie, was able to get me in and out in a flash, despite challenges with their new CC system. The only thing resembling a complaint was that management wasn't able to exchange passing pleasantries or salutations when addressed directly. Must have been super busy. Totally minor hiccup as both Amber and Natalie were both well trained and professionally courteous. All told, in and out within an hour and a half, only delayed by the drive to get girlfriend to work which was a great relief. Outstanding, High Quality, 5-Star Customer Service. Definitely something that Toyota of Lewisville should be proud of. James B More

It is an honored to have Mr. Tri Le to service my car. I know when my car is in Tri Le hands, that the work will be done exceptionally. He is the only one, that picky me, let him work on my car. He has se know when my car is in Tri Le hands, that the work will be done exceptionally. He is the only one, that picky me, let him work on my car. He has services my car for over 4 years. I pass several other Toyota dealerships that are close to where I live. I drive long way to have my car service at Toyota of Lewisville, because of Mr. Tri Le. He is professional, courteous, knowledgeable and willing to go the extra mile to make sure the customer is happy. I know, when I leave the dealership my car is very well service. This is the only place; I will take my car to be service. Thank you very much Mr. Tri Le More

I just wanted to let you know that we have purchased a truck for our operations group and everything about our experience with Toyota of Lewisville has been extremely positive. Mr. Brennan has stayed in truck for our operations group and everything about our experience with Toyota of Lewisville has been extremely positive. Mr. Brennan has stayed in constant contact, kept us informed who would be handling each step of the process, and everything was handled in exactly the manner and within the time frame promised. In addition to purchasing the new truck we had recall work handled on two of the five vehicles owned by our businesses for some time. We will get the recalls handled on the other three vehicles as soon as our schedule permits. So at the Lewisville dealership we have dealt with Mr. Brennan, Mr. Warren, Mr. DeNice, Selena (cashier) and Domanic (in service). Without exception, everyone has been most professional, and they make us eager to do business with Toyota of Lewisville when we have future vehicle new purchase or repair needs. Mr. Brennan is clearly a great leader, and his team is excited to have the opportunity to work with him. After we took possession of the new truck and the repair work had been completed, Mr. Brennan followed up with me to be sure that everything had been handled to our satisfaction. I predict that Toyota of Lewisville will experience tremendous success under his leadership. More

We had an issue with a new vehicle regarding a roof rack cross member. The General Manager got directly involved in ensuring our satisfaction. His direct involvement demonstrated to me that Toyota of Lewis cross member. The General Manager got directly involved in ensuring our satisfaction. His direct involvement demonstrated to me that Toyota of Lewisville, and its management team, take accountability very seriously. As a result, I WILL be back and I look forward to an excellent working relationship with the Lewisville team. Moreover, I will be talking to my friends and colleagues regarding management's focus on "doing the right thing". A job well done by all. Mike Frisco, Texas More

Yesterday, I had my Toyota RAV4 serviced at the Toyota Lewisville location. I have avoided going to any Toyota because of my low opinion that came from my last two experiences in Grapevine. The location i Lewisville location. I have avoided going to any Toyota because of my low opinion that came from my last two experiences in Grapevine. The location in Grapevine was actually shocking to me (compared to my experience with a Toyota dealership in CA) because the service waiting area was small and crowded, with cheap office style seats sitting right next to one another, without room between them. The room was poorly ventilated, had old industrial carpet and was downright unattractive. Their idea of refreshments for their customers were two vending machines, one for drinks and one for snacks, in the same close, small area as customer seating. The machines made noise and emitted heat on a hot summer day with a weak air conditioning system. Their restrooms were dirty and the door would not lock properly. I took a chance and went to Toyota of Lewisville this time and I am very glad I did. It was extremely clean, with shining floors and aesthetically pleasing decor. There were 2 waiting areas with comfortable couches, loveseats & chair seating, a separate work area, and a cafe area for refreshments. The music playing was at a comfortable level and I was able to do some work while I waited. My experience was a pleasant one and improved my opinion of Texas Toyota dealerships. I will not hesitate to visit Lewisville Toyota for services in the future. More

Stephen was really on the ball when dealing with my issue...my Avalon's keyless entry key would only unlock the driver's door, not the other three doors. He took my car in immediately, got a loaner car issue...my Avalon's keyless entry key would only unlock the driver's door, not the other three doors. He took my car in immediately, got a loaner car arranged and left me feeling confident that he would take care of the problem. And he did! More

Our sales professional, Collin McAdams, was awesome. I am 52 years old and have bought lots of vehicles previously in both Alabama and in Grayson County, Texas. This was the best experience I've ever had. 52 years old and have bought lots of vehicles previously in both Alabama and in Grayson County, Texas. This was the best experience I've ever had. More