Lone Star Toyota of Lewisville

On Saturday December 14th, my fiance and I went to Orr Toyota since I saw online they were having a clearance sale on 2013 Toyota Tacomas. I had spoke with the general manager a day earlier and he told me Toyota since I saw online they were having a clearance sale on 2013 Toyota Tacomas. I had spoke with the general manager a day earlier and he told me they had plenty of Tacomas. I told him we were looking for a 4x4, TRD sport package, he said yes we have those too. When we got to their dealership we met with a salesman and told him what we were looking for. He went to get a truck, but they didn't have any 4x4s and they were going to have to get one from another dealership. When we started working out the deal they offered an extremely low deal on our trade-in. I had printed the trade-in values out from Kelly Blue Book, NADA, and Edmonds and showed him the copies. He brought in the used car manager and gave me a copy of the "wholesale" value of the car, and disregarded the "trade-in" values. We walked out. We left there and went to Toyota of Lewisville. We met Warren Outlaw and told him what we were looing for. They didn't have a 2013, so he showed us a 2014 Tacoma, double cab TRD sport package. We test drove it and went in to workout the deal. He came back with a low trade-in as well. I pulled out my trade-in values papers and showed him that the trade-in values on a car in good condition was considerable more than their offer. Warren looked at the values and wrote them down on a pad and left. He came back in the room with a much higher offer and we accepted it. Warren took the time to listen to us and worked for us at giving us a fair deal all the way around from the price of the truck to the trade in. He was courteous, friendly and explained everything in the process and went over the operation of all the equipment of the truck. We are going to refer my future father-in-law to Warren Outlaw and Toyota of Lewisville since he is considering buying a new Camry. Rodney Kessner More

On December 4, 2013 I went to Toyota after looking through their website to test drive this Mini I really wanted. Right away I was helped out by Saif who was friendly and eager to help. Not only did I through their website to test drive this Mini I really wanted. Right away I was helped out by Saif who was friendly and eager to help. Not only did I get to test drive the car I wanted, he spent the time to answer ALL of my questions thoroughly and helped me get a reasonable price through finance even with all the obstacles and hoops he jumped through to get the price I desired he was still happy to help. After explaining to him that even though it was a good deal I would still have to talk to my dad to talk it all over, Saif offered to talk to my dad if he had any questions which really helped me out because it made it so much easier than having to remember everything and relay the message. He helped me through the weekend and at my Dad's and my convenience. He was never pushy and I never felt rushed. I felted like I had plenty of time to think it over and was VERY pleased with the help, service, and deal that he gave me. When I finally got all the money together and financed the way I wanted it, I was finally getting my car and I was excited. He filled up the tank , moved other cars to bring me my new 2011 Mini Cooper while I signed the paper but then it started sleeting. I didn't feel comfortable driving my new car in that weather and he let me keep it there and come back when the weather was better even though he had just done all of that to make sure I drove away in the car that day. I felt bad but he was more than happy to do it and was very understanding. He made everything easier on me no matter how hard it made it for him. I came back Dec 11, 2013, put down part of my down payment and drove away in my Mini and came back the 14th with my dad and paid the rest of it. I am pleased and appreciate everything Saif and the other employees did for me. I am thankful to Saif for being so helpful, nice, and understanding through this long process and when I hear someone needs help getting a car I will recommend Saif in a heart beat. Again I'm thankful for their time and help. I LOVE MY MINI! More

My wife and I purchased a 2009 Mercedes SL550 through Michael Warren at Toyota Of Lewisville (preowned)a few months ago. While deciding to buy the car, we started noticing how nice the Tundras we through Michael Warren at Toyota Of Lewisville (preowned)a few months ago. While deciding to buy the car, we started noticing how nice the Tundras were and needed a truck. We thought of getting them both but my wife prefers a vehicle with the Blind Monitoring system but the 2013s did not have it. Michael explain all the features of the 2013 Tundra and promise to us that the 2014s were coming soon and he could reserve one for us with the new Monitoring system. We waited and sure enough he called and we brought our Tundra home and love it. Michael is a stand up guy that means what he says and things could not have happened any better for us. We will be back looking at the 2016s when they hit the lot at Toyota Of Lewisville. More

Lionel Valdez was pleasant from the second I rolled down my window. The service center was extremely busy but his professionalism and easy manner made it seem as though I was his most important customer. my window. The service center was extremely busy but his professionalism and easy manner made it seem as though I was his most important customer. This was my very first visit to the service center, I normally use the quick service, however, Lionel has made me rethink where I get my car serviced. Thanks again for your professionalism and overall good spirit and attitude. More

First off, I never thought I would ever write a review, and if I did, it would not for a car dealership. However Toyota of Lewisville deserves every star that I rated them. I had been there before and had and if I did, it would not for a car dealership. However Toyota of Lewisville deserves every star that I rated them. I had been there before and had a bad experience, but thought I would give them one more shot. I have never been so amazed. I actually asked right before I left and found out that they are under new ownership since August of this year. First impression, The dealership was immaculate, the employees were well dressed, and not the "seedy car salesman well dressed,". It was refreshing and seemed to be a very high class operation. I went to the dealership in my 2010 Tundra crewman and was shopping for a Prius. They asked me 1 time and 1 time only if I wanted to trade in my current vehicle. I said no and that was that. Then I asked about the different Prius models and what would be the best fit for me. Never experienced this before. I have always been pushed to trade-in. My sales person was intuitive and understood that I was there to buy a car, buy it at invoice price, and not B.S. with negotiations. After the initial handshake and pleasantries my salesman brought over the sales manager. The sales manager asked me what my top dollar would be for a 2013 PriusC4, he walked away 1 time came back and said if I financed through Toyota I had a new car. Today I drove away in my new 2013 PriusC4. After I left I realized that the salesman and I both overlooked the fact the car did not have the home link system. This was an important feature to me. I did not realize this until I was driving home and I got that pit in my stomach, feeling like I did not get what I paid for, it was going to be my fault for not checking before signing, and I would be out of luck. I called my salesperson immediately and his exact words "I am so sorry about that, bring it in and we can get that installed for you!" I was dumbfounded. No screaming or yelling was necessary. Again, they surpassed my expectations I have bought 10 cars in my life, both new an used, and this was the least amount of drama I have ever experienced. Not to mention, all of my interactions with the employees at every level of the car buying experience felt transparent and honest (This is the truth believe it or not). The staff overall were all consummate professionals, not pushy, and they did not bombard me withe the usual " I'm doing you a favor attitude." I would highly recommend this dealership to family and friends. It's not every day you can leave in a brand new car, feel like you got a great deal, and not feel like you need a shower from all the B.S. 10 out of 10 experience. - very satisfied costumer P.S. The sales manager had a very nice Toyota pen that had a stylus on the end of it for use on your tablet or iPhone. I asked if they had others and they didn't. This was a sad day. In the Christmas spirit, right before I drove off, he pursued me and gave me his pen. Truly a class act. More

I purchased my vehicle at Toyota of Lewisville. Since then, I became a customer there. I like this place because the employees are trustworthy, and everyone is super friendly. then, I became a customer there. I like this place because the employees are trustworthy, and everyone is super friendly. More

At the time I came to Toyota of Lewisville, I had lost all my confidence in Toyota until I met a young man named Lionel Valdez. In him I found real caring about the customer. Lionel really cares about t all my confidence in Toyota until I met a young man named Lionel Valdez. In him I found real caring about the customer. Lionel really cares about the Toyota customer and he wants to do an excellent job. Watching him, he really seems to enjoy his work and the workers under him. I have been very pleased, and now, I would really consider buying a Toyota again. Thank-you for having such a great employee as Lionel Valdez. More

Tyler took the time to explain the diagnostic issues I was having -- identified the real problem with my Venza and was able to coordinate service help in a friendly, courteous and short period of time. was having -- identified the real problem with my Venza and was able to coordinate service help in a friendly, courteous and short period of time. Consequently the next day I took my 2005 Tundra in to Tyler. The diagnostics were not flagging the correct issue / problem but within about 30 minutes Tyler was able to determine the problem and coordinate service. A very knowledgeable and patient service agent that did an excellent job of taking care of two very out of ordinary and rather difficult problems. PS other dealerships failed at what Tyler took care of in less time. More

I was met by a very attentive salesperson who made us feel warm and welcome upon our arrival. (Rolf Ruehl) He assisted us in locating the ideal Toyota Sienna that met the needs of our family. The vehicle feel warm and welcome upon our arrival. (Rolf Ruehl) He assisted us in locating the ideal Toyota Sienna that met the needs of our family. The vehicle not only met our expectations, it was so perfect, it exceeded our expectations. Rolf's Sales Manager, Mr. Preston Baird, hand delivered the Carfax report prior to our decision, made a competitve offer and we accepted. We are happy that we chose them for our needs. You can deal with Toyota of Lewisville with confidence! More