Lone Star Toyota of Lewisville

I am always pleased with the services I've received from this service center especially Edgar Rangel being very helpful and knowledgeable. I would definitely recommend Toyota of Lewisville. from this service center especially Edgar Rangel being very helpful and knowledgeable. I would definitely recommend Toyota of Lewisville. More

I purchased a Toyota Highlander in 2006 from Toyota of Lewisville, so I was familiar with the dealership and service department. I did not know they were under new ownership. I first met with my sales p Lewisville, so I was familiar with the dealership and service department. I did not know they were under new ownership. I first met with my sales person Jack Mitchell. He was very professional, informative and very pleasant to talk to. I knew exactly what I wanted and he found a vehicle that met my exact needs, a 2014 Toyota Highlander. We test drove the vehicle on a Saturday and he answered all my questions. I was not ready to purchase on Saturday but asked for a "ballpark" figure. He did just that. I told him that I was going to drive a 2013 Explorer. I asked if I wanted to drive the Toyota 2014 Highlander home to test to see if it would park easily in my long driveway, only to have to sharply turn to get the car into the garage, and he said yes. I drove the 2013 Explorer- it did not touch the smooth drive of the 2014 Highlander. I called Jack and said I wanted to drive it to my house and test out all the "perks" on Monday. They had it clean and ready with plenty of gas on Monday. It fit perfect and an easy fit in my garage. I loved all the features. I knew the price I was willing to pay and not a penny more. I was not in a hurry to purchase. My 2006 ran just great, we were giving it to a friend when we decided to buy a new car so we could have waited another 9 months for the price to come down. I gave my # to Jack. He got the sales manager and GM involved but I got it for my price. There really wasn't any back and forth on pricing. I absolutely was willing to wait but am glad we were able to agree on a price. Jack was never pushy! He answered all my questions and spent plenty of time with me after the purchase on going over all the features that the SUV offered. He got my cell connected via Bluetooth to the vehicle. He always had a smile on his face and never tried to be intimidating or say some stupid sales hook that I am so familiar with. I own a small company and have been in sales for 30 years! He treated me like I treat my customers. I have already referred the dealership and vehicle to a friend of mine. I put a "shoot out" on facebook recommending Toyota of Lewisville and how pleased I was with the process. Jack made it an effortless process. He is a great asset to the dealership. Angel, was the new Credit Manager. I don't remember his last name but I really enjoyed working with him on the paperwork. I hope we have as much luck with this 2014 as we did the 2006- no service required in the 8 years we owned the vehicle!! More

"I'm sold on the service center here. Jason Fallows (the service advisor that assisted me) was extremely professional and took the time to explain how long my diagnostic and repairs would take, Fallows (the service advisor that assisted me) was extremely professional and took the time to explain how long my diagnostic and repairs would take, and why they might take a while. He set me up with a loaner car, helped with all the paperwork and kept me updated over the next few days. I didn't even have to deal with the warranty, they took care of it all. When I first showed up I was concerned because I work an odd shift and I have a lot of Doctors appointments and physical therapy so unfortunately I don't have much time to take care of my car. Jason did more than make it all bearable he actually made it a pleasant experience. I hope the dealership manager sees this." More

I am not crazy about servicing my vehicle at a dealership but needed answer to the problems I was having with my 2003 Tundra truck's key entry and thought a Toyota dealership would be appropriate for the rig but needed answer to the problems I was having with my 2003 Tundra truck's key entry and thought a Toyota dealership would be appropriate for the right solution. Fortunately, having Lionel as my service rep prove my whole thought about dealership wrong. He was patient, caring, considerate and relentless to ensure that my problem is resolved. To top it all, the technician by name of Joe Vega took me inside the shop to explain his honest findings on my truck issues. Very Impressive and knowledgeable. The cost was very reasonable in consideration of the time and labor that was put in my truck just for my own satisfaction. Very cool environment and exceptional professional exhibition by Mr Lionel Valdez and Joe Vega. What a group. Sometimes it is not just about the cost, it is also how the customer feels about the value of work done and the attendant's professionalism. Good Job guys. More

Due to a misunderstanding there was an issue about my scheduled appointment. I was told upon arrival that even though I had a 4:00 appointment I would have to wait until 6:00 for service and that was una scheduled appointment. I was told upon arrival that even though I had a 4:00 appointment I would have to wait until 6:00 for service and that was unacceptable because I had to be somewhere at 6:00. Lionel overheard my conversation with the lady at the desk and stepped up with a solution. He listened to my problems and quickly offered a solution. I got my car serviced quickly and was able to attend to the business that I had for the rest of the evening. This was very helpful to me because if I had not been able to get my car serviced at that time I would have had to wait another week. I am very pleased! More

Nino is a tremendous salesman and goes out of his way every time to give the best service possible. This is my second time dealing with Niño, and I would absolutely recommend him to family and friends. A every time to give the best service possible. This is my second time dealing with Niño, and I would absolutely recommend him to family and friends. A true first class experience. More

For the first time in my life, I enjoyed buying a car. Always thought buying car is scary. Thomas was a great sales representative. It was a great experience. Always thought buying car is scary. Thomas was a great sales representative. It was a great experience. More

I recently visited the dealership to purchase a new Toyota Highlander for my wife. We met with Nino Mansour who helped us with our purchase and the visit. Nino was great to deal with throughout the e Toyota Highlander for my wife. We met with Nino Mansour who helped us with our purchase and the visit. Nino was great to deal with throughout the entire process. He was not to "pushy" or "over the top" when he dealt with my wife and I. Everything that Nino stated would happen did happen. I will absolutely be back at Toyota of Lewisville and asking for Nino when I am in the market for a new vehicle. More

Collin met me out on the curb and took care of me the entire time I was at the dealership - he was great - gave me all the info - very willing to please. Got referred by a colleague thru the GM - Jack entire time I was at the dealership - he was great - gave me all the info - very willing to please. Got referred by a colleague thru the GM - Jack Brennen who referred me to Preston and Collin - gave me a great price - very happy. More

I had been having a vibration at highways speeds when braking. My brake rotors and pads were replaced at the recommendation of Toyota. Unfortunately, this did not resolve this condition. When I spoke braking. My brake rotors and pads were replaced at the recommendation of Toyota. Unfortunately, this did not resolve this condition. When I spoke to Chris Brown, Service Director, he suggested a test drive with Technician Tri Le. I worked through Craig Greene and Amber Caramela, both of whom were very professional, courteous and had a genuine care that my vehicle be free of this condition. They coordinated my test drive with Tri, who within minutes of braking at highways speeds determined the cause to be a warped rear brake drum. Rear brake drum turned and vibration was gone. I was very impressed that Tri wanted to drive with me again after he had turned the rear brake drum to make sure that I was comfortable that the vibration was gone. vehicles are very sophisticated machines and can be difficult to diagnose at times that is why, in my opinion, finding a Dealer who cares that your problem(s) are taking care of even if that means more than one attempt, is very important. Toyota of Lewisville, and specifically, the staff that I have mentioned above, fits that requirement for me. More