Lone Star Toyota of Lewisville

Dear Mr. Brennan, Thank you to you and Mark Gonzales Dear Mr. Brennan, Thank you to you and Mark Gonzales for, again, making my buying experience a good one. We have been customers of Mark's for se Dear Mr. Brennan, Thank you to you and Mark Gonzales for, again, making my buying experience a good one. We have been customers of Mark's for several years, beginning with the purchase of a preowned vehicle for my oldest daughter. That was a major purchase because her car had been totaled and she needed a vehicle to get to work and to school. This happened at a time in our lives when our personal business failed (2010) and we were not able to help her out financially or even use our names/ credit to help her get into a working reliable vehicle. She was a student at Texas A&M and was working her way through school without any help from us. It was a very stressful time for her and for me. Mark put us at ease and you could just feel that it was his desire to find something that was reliable and affordable for her. He accomplished that and even today, it is a great vehicle. Last year, finally my youngest child gets his license and we needed a new vehicle for my husband so he could hand his 2003 Toyota truck down. That was hard for him because he loved that truck. Wow, he loves his new Tundra even more. Mark worked hard, knowing we were still on a budget. About 10 days ago, it was my turn (about time!). I had been driving a 2004 Toyota Sequoia for 10 years. I loved it. It kept my family safe and was absolutely always reliable. Thanks to Mark, for his guidance. He found a Camry Hybrid that I love. Going from 14 miles to the gallon to what looks like will be mid 30's, anyway, is definitely something I can get used to. I truly believe that Mark was almost as giddy as I was. That just makes you feel good. I had been in and out of your dealership for several months and Mark always made time for me… that was free. It may have cost him a buying customer. I don't know but I feel sure he knew that when we were ready we would come back. Please give Mark a pat on the back for not making me feel "sold" but making me feel "cared for". Your forever customer, Mary Ashmore ;-) More

I purchased a 2014 Tacoma last month and was impressed and very happy with the service my husband and I received. He's had his heart on a Tacoma for a long time and it's all I've been hearing about for a and very happy with the service my husband and I received. He's had his heart on a Tacoma for a long time and it's all I've been hearing about for a long time! And, we finally got one. I would like to thank you for your leadership and your staff for the awesome experience you all created for us. We are looking forward to doing business with you again very soon! Also, thanks for the email you sent. That was the cherry on top! More

Mr. Brennan, I wanted to take a moment to write to you Mr. Brennan, I wanted to take a moment to write to you about my visit yesterday afternoon to your dealership. I met with Faisel (I'm sorry if I m Mr. Brennan, I wanted to take a moment to write to you about my visit yesterday afternoon to your dealership. I met with Faisel (I'm sorry if I mispelled his name) with the hopes of securing a loan to purchase the 2007 Dodge Ram 1500. I had received a "pre-approved message" from Capital One (of which my current vehicle loan is with). After driving the truck and also my soon to be son-in-law driving it, I decided to go forward with trying to get a loan. Unfortunately we were not able to come together with a comfortable monthly loan payment so I had to turn down the offers. But I wanted to commend the work that Faisel did trying to get this to work for my. I have been to several dealerships trying to work on getting into a truck but NOT ONE of the other dealerships went to the lengths that this young man and your finance officer did to help me. I am most appreciative of the effort. My credit isn't that good but no at no time was I treated less than someone with a perfect credit score. Your finance officer (Dustin / Justin?) was open and honest with me. He was encouraging, explaining that I really needed to "blow the old loan away" and start over with a new loan to help my credit. At this point I will continue to pay down on my loan on my present vehicle and in a couple of months perhaps your dealership will have a vehicle that I may be able to purchase. Thank you for having a dealership that treat customers as customers. More

We Love our new Camry! Jack made the whole process of buying a new car very stress free. He let us take our time and was never pushy. I would definitely recommend this dealership and especially Jack as buying a new car very stress free. He let us take our time and was never pushy. I would definitely recommend this dealership and especially Jack as your salesperson. Hopefully we will be doing business with him again soon for a new Corolla. More

I made an out of state purchase, via the internet with Toyota of Lewisville. This was my first purchase via the internet and was a very positive experience. I must thank Jack Mitchell from Toyota of Lewi Toyota of Lewisville. This was my first purchase via the internet and was a very positive experience. I must thank Jack Mitchell from Toyota of Lewisville for picking me from from DFW airport, taking me to the dealership. The vehicle had been detailed, oil changed and tank full of gas in preparation for a long return home. I have never experienced this level of customer service, professionalism, friendliness or attention to detail as I received from Toyota of Lewisville and Mr. Mitchell. I will be telling my friends of my great experience and hope they do business with this group. I'll look forward to making future purchases here. Again, thank you again. More

We recently purchased a 2014 Toyota 4Runner Limited fully loaded. Since the new owner of Toyota of Lewisville dealership purchased it, it is the difference of night and day. My husband and I got an outstand loaded. Since the new owner of Toyota of Lewisville dealership purchased it, it is the difference of night and day. My husband and I got an outstanding deal, plus they matched within $250 the trade-in Sam Pack Lewisville offered me on my 2010 Escape Limited. Our Sales Professional Sam Mahdi was great to work with as was the General Sales Manager Mark Bedell. Business Manager Angel Calix processed my financing which I was able to get 36 months “0%” interest and it went very smoothly and quickly as they knew I had a dinner to attend. Bud had visited with Sam Mahdi a couple of times before just looking at the 4Runner and really likes him. While we were there I noticed a military person who was there to purchase a vehicle also and Sam told us they like to hire our heroes. If you go to their website you will they have it on the site. On the 3rd Thursday of every month they have an Owners Seminar and dinner (and I understand it’s a really good BBQ dinner) 6:00 to 7:15 PM followed by an informational seminar about using your vehicles, service, the dealership, etc. which we plan to attend. Just wanted to let you know what a great experience we had with Toyota of Lewisville because I know under the previous owner it did not have good reviews and service. The new ownership and management have really changed the dealership into a wonderful car buying experience. More

I was in the market for an SUV, but I initially felt that the RAV4 would be beyond my budget for a lease. Jack Mitchell met us on the sidewalk upon arrival. He invited us in and after discussion of our needs the RAV4 would be beyond my budget for a lease. Jack Mitchell met us on the sidewalk upon arrival. He invited us in and after discussion of our needs he explained the lease options. He was very knowledgable of the products and services and we discussed various specific vehicles. His goal was to find the common ground that we were comfortable with on price, equipment and payments. Jack was able to complete a package that was near target of our payment budget and Manager Preston Biard was able to fine-tune our trade-in allowance and an adjustment that truly fit our needs. Dustin Moore put us greatly at ease in the financial portion of the transaction and was instrumental in discounting some additional extended coverage that did not exceed our budget. The RAV4 is a terrific SUV (more roomy than the Honda CR-V, and a pleasure to drive. But, the joy of doing business with the professional, courteous, and caring staff was the most satisfying element of all. We were in and out driving the new RAV4 in 3 1/2 hours. A great experience! Terry Graham Carrollton, TX More

Lionel has been my service advisor at this dealership for several years. He's in the top 5 most important phone numbers in my cell phone. I have a Toyota Highlander Hybrid which I bought with 10,000 miles on several years. He's in the top 5 most important phone numbers in my cell phone. I have a Toyota Highlander Hybrid which I bought with 10,000 miles on it from this dealership aftet my prior 2009 (same car) was totalled after a front on collision. (By the way, I was not hurt at all. Airbags didn't even deploy, but frame was bent). I now have 205,000 miles on this car and I have religiously had it serviced at this dealership. I hope to get another 100,000 miles. More

I went to Toyota of Lewisville at the end of November 2013 looking to trade in my old truck for a new, reliable vehicle. I was nervous that I might get manipulated in negotiations as I am a single femal 2013 looking to trade in my old truck for a new, reliable vehicle. I was nervous that I might get manipulated in negotiations as I am a single female and went alone. I was nervous also because the vast majority of reviews I had read online about this place were horrible. However, I am very pleased to report that I had a great experience which surpassed my expectations! My sales rep, Steven Sylvas, made the process simple and painless and was a pleasure to work with. He informed me that the dealership is under new management... I could tell as it was nothing like the horrible reviews. The new dealership owner even introduced himself to me and personally took my trash (I had a muffin and soda while I waited). I ended up trading in my truck for a leased brand new 2013 Toyota Rav4. They handled and paid for the tax / title / license, and I paid nothing down but my first month's lease payment - which is under $200/month (for a 36-month lease). Plus, as I am now saving $100/month in gas, my brand new SUV is actually costing me only $100/month (for what I am used to). I was well taken care of and got a great deal! This was an answer to prayer! More

I have been the proud owner of a Toyota Avalon for the past 7 years, which I bought at Toyota of Lewisville. Every experience I've had at this dealership, from my initial purchase to all service visits h past 7 years, which I bought at Toyota of Lewisville. Every experience I've had at this dealership, from my initial purchase to all service visits have been extremely satisfying. Whether under prior owners, or the new owners, I have always felt well taken care of and have always dealt with extremley professional, helpful, honest, professionals. My most recent visit was no exception, on Feb. 15, 2014, to get my oil changed. My Service Tech was Asian Craven that day, my first time to do business with her. I have to say I was extremely impressed with her. Just as I suspected, she came back to me in the very luxurious waiting room at TOL to let me know that my brake pads were getting to the low point, in need of replacement. I knew I was about due for that and their inspection confirmed that. There were also a couple of other items that were in need of attention. Asian was very helpful in our discussions in determining which maintenance items were important (such as brake pads) and which were less critical and could wait. I feel like she was very honest and professional; she even brought me print outs with photos of the repairs that my vehicle needed. We made an appointment for the brake work and 1 other repair to be done on Monday. I let her know that I might not be in at the crack of dawn on Monday and I would have to have a loaner car in order for me to leave my car there, and I was worried that if I was too late in the morning, all the loaner cars might be gone. When I arrived Monday, I was pleased to see that Asian had saved keys for one of the loaners for me, to ensure that it would be available when I arrived. A very nice touch! She also did an excellent job of keeping me informed of the status of my vehicle while it was there, even calling me after working hours to let me know where we were in response to a message I had left for her. I appreciated her thoroughness on my vehicle and her diligence in taking care of a customer. This level of customer service is rare, but at Toyota of Lewisville, regardless of whom I've worked with over the last 7 years, whether the new owners or prior owners, I have always been treated with the utmost professionalism and the highest level of service and care. I appreciate their commitment to the customer. And I appreciate Asian Craven's level of professionalism and knowledge. More