Lone Star Toyota of Lewisville

HORRIBLE AND HUMILIATING EXPERIENCE It's been a few weeks since I visited this dealership, and had told myself I wouldn't comment on them online after my HORRIBLE experience, but the lac It's been a few weeks since I visited this dealership, and had told myself I wouldn't comment on them online after my HORRIBLE experience, but the lack of contact makes me think I need to warn others what they might be getting themselves into. I visited the store one evening with my family to meet with "Ashley" that was misteriously gone when we showed up. Who knows if "Ashley" even works there. All my communication had been with her, so the fact she wasn't even there made me uneasy, as I had brought my wife and two young kids and wanted it to go smoothly. We were also informed that the vehicle Ashley had assured us would be ready for a test drive was not available at the dealership. By this point.... Over 30 minutes at the dealership, my 2 kids were going crazy, and I felt like a moron for dragging my poor wife and kids on a 1/2 hour drive to possibly get the "car of our dreams." The icing on the cake was myself being walked up to a manager named Chris by my salesperson that was completely condescending and unapologetic to me in front of my family, and we walked away with them snickering at us in the background. I felt so uncomfortable and embarrassed for my family. This might be an iscolated incident, but I just wanted others to know what they might be in for prior to this happening to them and there family. More

Very unfriendly to customers now Toyota of lewisville was my favorite shop before. The service center used to give me an idea about my car before. Now when I reach there for oil chang Toyota of lewisville was my favorite shop before. The service center used to give me an idea about my car before. Now when I reach there for oil change they just change oil very fast and let me go. For any other checking, the service man says, he need $100 diagnosis fees. Before they would give me a recommendation paper and I could pick one or two very important one. It was good for you and me. This time they just changed oil and gave me a paper of small safety inspections. I was willing to do a work of $200. But the shop right now is concentrating on $100 diagnosis fees. Also the salesman talk like "there is nothing free". It sounds like you will do either a major problem or oil change. More

Excellent car buying experience I've purchased several cars from Toyota of Lewisville and have always been very happy with the professional staff and service I've received. They make I've purchased several cars from Toyota of Lewisville and have always been very happy with the professional staff and service I've received. They make the car buying experience enjoyable. More

Caleb is Terrrific!!!! Caleb and Carey made the purchase a breeze! They were courteous and professional. Caleb didn't try to sell extras I didn't want or need. He actuall Caleb and Carey made the purchase a breeze! They were courteous and professional. Caleb didn't try to sell extras I didn't want or need. He actually listened and answered all questions. No good, bad cop, no haggling, no hassle. I would definitely refer anyone to him and the dealership. Great experience and well worth the drive from McKinney! More

pain-free purchase transaction I just bought a new Avalon. Collin Macadams was our sales person. He made the whole process so easy. He's great to work with, and does not have that h I just bought a new Avalon. Collin Macadams was our sales person. He made the whole process so easy. He's great to work with, and does not have that high-pressure type of approach that I hate! He was very quick to respond to questions and concerns. Also, Angel Calix in the finance department was great to work with. This is my 3rd Toyota purchase over the past few decades and Toyota of Lewisville was by far the best dealership I've worked with. I hope to buy from them again in about 200,000 miles! Laura M. More

derek song is best I had excellent experience with Derek Song, he is best sales guy I ever experience. If you go to Toyota of lewisville go find Derek Song and only too I had excellent experience with Derek Song, he is best sales guy I ever experience. If you go to Toyota of lewisville go find Derek Song and only took about little bit over 2 hours buying car and I am willing to go back for him as well. More

Amazing dealership! Amazing salesman!! This was the first time my husband and I had gone to a dealership to purchase a car. We thought it'd be a little intimidating and rough. However it wa This was the first time my husband and I had gone to a dealership to purchase a car. We thought it'd be a little intimidating and rough. However it was quite the opposite. We met up with Derek who absolutely was amazing. Explained to us our options asked what we were looking for and gave us our options within our budget. We had recently been in an accident and he was very compassionate to our situation. Best experience ever hands down best customer experience I have ever had. He then had Jennifer explain the financing detail. She was very well informed and ensured we knew what everything meant. More

Derek Song is Fantastic! Derek was a great sales representative. He was concerned about my need and wants as a prospective car buyer and not his own. I Am happy to recommend h Derek was a great sales representative. He was concerned about my need and wants as a prospective car buyer and not his own. I Am happy to recommend him to anyone needing to purchase a car! More

Outstanding buying experience After test driving multiple cars I decided the Camry was the best car for my needs. It was a little over my budget but after working with sales associ After test driving multiple cars I decided the Camry was the best car for my needs. It was a little over my budget but after working with sales associate Jack Mitchell I actually came in under budget with a better interest rate than any other dealership had offered me and they gave me a great price for my trade-in. Jack was a no pressure easy going sales guy. I could not be happier with my buying experience at Toyota of Lewisville. More