Lone Star Toyota of Lewisville

Service so bad we drove across town and bought elsewhere Test drove Corolla on Tuesday; told salesman very interested but needed to return next day so spouse could test drive as well. Started falling apart Test drove Corolla on Tuesday; told salesman very interested but needed to return next day so spouse could test drive as well. Started falling apart Wed. morning. First, receptionist called me that morning to say she was sorry we had decided not to buy and wanting to know what they could have done differently. Had to explain we were planning on returning. Tried calling salesman's cell-he said he would be there Wed.-but he sounded pretty out of it. Eventually determined he had oral surgery, wasn't working, and was confused. Understand if he was out, but absence wasn't handled well. When we arrived new salesman was never able to find the keys to the first car I'd driven before. Took more time to find keys to any other vehicle. We spent at least fifteen minutes standing outside in the parking lot (in July) without being invited to wait inside; granted, we could have walked in, but I wanted to see how long it would take for him to offer. Salesman said a certain feature wasn't available on LE model (it was) and that my specific (commonplace) interior and exterior color choice combination would need to be special ordered and that it would take 60 days. Tried to call dealership later for another question, and receptionist did not know who the salesman was; took a while to find him. We initially told salesman we would buy Nissan instead, but after realizing we were choosing Nissan based on Lewisville's service we decided to at least try Toyota of Plano. LE model did have the extra feature and our specific color choice was on the lot. We drove it home the same day. If Lewisville can't close a sale even though I liked the product and would accept the price, something is wrong. It also made us question whether their subsequent service would be so sloppy-a key reason we left. Relatives had almost identical experience in Lewisville 4 years ago. Salesman had trouble finding keys to showroom model. Eventually found keys and the car wouldn't start. They actually jumpstarted the car in front of the customers. That's when my relative saw the "new" showroom model had 5000 miles on it. They (including a manager) tried to talk him into buying that one even though he was clear he wanted a new one; they didn't seem interested in selling a new one anymore. High pressure sales on someone far too experienced in business to fall for it. He drove to Toyota of Plano and had a good experience. Knowing this story, I only tried Lewisville due to location, but I should have driven to Plano first. One last thing-I had left a minor personal item in the car we test drove on Wed. (my fault). I went by Lewisville on Thursday to ask about it. No one could find the key to the car we had driven. After 15 minutes of waiting I decided it wasn't important enough to wait for. While I was waiting I heard two salesmen telling receptionist they were going on break and I saw one other one sitting with their back to the entrance, playing on their cell phone the entire time. No one ever actually let us into the car to look for the item under the seat; I was told all the salespersons were with customers. To be fair, both salesmen were friendly, but I think training was an issue. Don't know what might have happened if first salesman had been there on Wed. Dealership only getting a "2" since the price was good (Plano matched it) More

Buying my dream suv 4runner Great experence no pressure very nice and helpful. It only took 15 years befor I got a chance to buy another 4runnrers. All my 4 runner are still Great experence no pressure very nice and helpful. It only took 15 years befor I got a chance to buy another 4runnrers. All my 4 runner are still runing at 10 years and 200,000 miles. My sales person was Trevin Nelson More

Faulty Diagnosis Hi, I went to the dealer for a 4wheel alignment on June 19th. The service advisor said my Toyota Prius water pump was leaking. She gave me a written Hi, I went to the dealer for a 4wheel alignment on June 19th. The service advisor said my Toyota Prius water pump was leaking. She gave me a written estimate. She also showed some coolant that had dried off! I declined the work. I came home and cleaned the area and have driven for 7 days. The water pump was not faulty as the area that the service advisor showed was leaking is as clean as ever. I don't see a single drop of coolant leak. Unfortunately, the same thing happened with the previous management as well at this location. That only shows that this dealership like their predecessor is trying to provide faulty diagnosis. I had confidence that this dealership under new management was doing something good for their customers, doesn't seem like it. More

Great Experience! Collin McAdams was our first point of contact when we got to the dealership and stayed with us through our entire process of deciding between buying o Collin McAdams was our first point of contact when we got to the dealership and stayed with us through our entire process of deciding between buying or leasing and what type of car would fit us the best. He was always kind, straightforward and never pushy. On top of that, Collin worked with his managers and finance team to get us the best deal possible and even went above and beyond when there was a miscommunication on my part about the features we were looking for. He stayed late to make sure we were taken care of. Go see him if you're looking to buy or lease a new Toyota! More

Great service Colleen McAdams is a good man he did help us in to buying the new car And he is a man of his word if it wasn't for him we probably will not by the Ca Colleen McAdams is a good man he did help us in to buying the new car And he is a man of his word if it wasn't for him we probably will not by the Car Excellent job wonderful service We thank you . More

Awesome Job!! Daniel Gonzalez was my salesperson, very friendly and no pressure. The most stress free car buying experience I have ever had. I highly recommend Da Daniel Gonzalez was my salesperson, very friendly and no pressure. The most stress free car buying experience I have ever had. I highly recommend Daniel and this dealership!! More

Great job! Sam Kinnare, my salesperson, did a great job working with me on the purchase of my Highlander. The dealership managed to meet my considerable expectat Sam Kinnare, my salesperson, did a great job working with me on the purchase of my Highlander. The dealership managed to meet my considerable expectations. The process was too long and arduous, but not as much as other car purchases I've made. The showroom was really nice too! ****'s for Sam! More

Excellent service I had very good experience at Lewisville of Toyota with Mr. Jack Mitchell. He was exceptionally nice and very friendly. Usually people just want to t I had very good experience at Lewisville of Toyota with Mr. Jack Mitchell. He was exceptionally nice and very friendly. Usually people just want to tell you things and be done with you but Jack was very kind and friendly who answered each and every questions that I had. I test drove Camry SE yet I wanted to take a look at XSE. Jack didn't hesitate to spend extra time to show me and explain me. He also assist me while I was in dilemma between SE and XSE. I have bought few cars in the past but this was the best experience I had and I would recommend anybody to go to Toyota of Lewisville for their next purchase. Exceptional service and very friendly people. More

Wonderful Jack Mitchell did an excellent job helping me get just what I needed! My son an I love our new(certified pre-owned) Toyota corolla! Jack Mitchell did an excellent job helping me get just what I needed! My son an I love our new(certified pre-owned) Toyota corolla! More

GREAT CAR BUYING EXPERIENCE WITH COLLIN AT TOYOTA LEWISVILLE This is second time I buy car from Toyota Lewisville, Texas with Collin. The first time I bought 2 new Toyota Corolla LE with Collin around Christma This is second time I buy car from Toyota Lewisville, Texas with Collin. The first time I bought 2 new Toyota Corolla LE with Collin around Christmas 2013. I came back to buy a new Toyota Camry LE with Collin today. We’ve had great experience working with Collin McAdams, he was extremely helpful in providing what was needed during the sale negotiations and followed up with any issues we had after the purchase. He took his time to work with us to get us exactly what we needed. We’ll definitely advise all our friends and family to look for your dealership and for Collin on their next purchase. You have done the great jobs Collin. Thanks again. More