Lone Star Toyota of Lewisville

Worst car buying experience ever! I went in thinking about upgrading my current car. I met a salesman named Sam and we went into his office to talk. I was concerned about my credit I went in thinking about upgrading my current car. I met a salesman named Sam and we went into his office to talk. I was concerned about my credit and income and expressed this to Sam. He got some basic info and came back and said "good news, we can definitely qualify you for a new car. Now let's go find one. " After test driving 2 cars I chose a camry and filled out the credit app. Sam cameback, shook my hand and said "congratulations, you got yourself a new car! " I was extremely excited. I asked him to take a picture of me with my new car and immediately put it on facebook! While waiting on everything he came back in and said, "I'm. Sorry the bank wants to wait until Monday" WHAT???? I asked why he said it was approved and he said "I thought it was" He then gave me my keys back and said my car was on the other side of the dealership. He never offered to bring my car back or even walk with me. I was so mad! I then contacted the general manager Ali about the situation. His response was very unprofessional. He said the reason was due to income. This was clearly listed on the credit application as well as discussed with Sam initially. The only apology he offered was "sorry for the miscommunication" Actually there was no miscommunication, I was lied to, given a car then had it taken away. This is a picture tyne salesman took after he said it was mine! Worst dealership experience I have ever had or even heard of! BEWARE of Lone Star Toyota of Lewisville! More

Easiest car buying experience The service at Lone Star Toyota is wonderful. I bought a used car from Collin in October and had a great experience. After that car was totaled, Colli The service at Lone Star Toyota is wonderful. I bought a used car from Collin in October and had a great experience. After that car was totaled, Collin quickly got me into a brand new car in no time at all. More

Jack Mitchell is the go to guy! Had a great experience with there guys at lone star. Bought a pre owned truck and was helped by Mr Mitchell. He's highly recommended professional and Had a great experience with there guys at lone star. Bought a pre owned truck and was helped by Mr Mitchell. He's highly recommended professional and honest. Would do business with these guys again! Finance department was a little slow but I'm sure they will get the right person to get the job done. Sue cruce was awesome really courteous and very professional. The atmosphere there was down to earth and I didn't get the "Salesman" approach at this particular visit. Got a good rate and got a good dealer trade price. More

2016 SR5 Premium Jack Mitchell welcomed us to Lone Star Toyota while we were looking at their selection of 4Runners. Jack was very helpful in explaining the different Jack Mitchell welcomed us to Lone Star Toyota while we were looking at their selection of 4Runners. Jack was very helpful in explaining the different trim levels and price differences between them. We had visited several dealerships prior to stopping at Lone Star Toyota and their selection was the best we had seen. We found the one that fit our budget and Jack and Ali worked with us on our trade in and we felt they made us a fair offer. From sales to purchasing it was smooth and very professional . I would recommend Lone Star Toyota and Jack Mitchell to anyone in the market for a new/used vehicle purchase. Weeden More

Very smooth and easy Very easy and smooth transaction. I already researched what I wanted so it was just a matter of finding the right deal. Found it here. Very easy and smooth transaction. I already researched what I wanted so it was just a matter of finding the right deal. Found it here. More

Excellent Customer Service- Shirley A. It was refreshing to come into a dealership and not be pressured into purchasing a car. Elvin Webb was that breath of fresh air. He assisted me throug It was refreshing to come into a dealership and not be pressured into purchasing a car. Elvin Webb was that breath of fresh air. He assisted me through out the purchasing process of my 2015 Camry and made sure that I was satisfied with my purchase. He went above and beyond to ensure my satisfaction. A top salesman who puts customer service first. More

Awesome Service Thank you Thomas Matthew for your excellent service in our purchase of a new 2016 Avalon. We love our new car! Thomas, you made the experience enjoyab Thank you Thomas Matthew for your excellent service in our purchase of a new 2016 Avalon. We love our new car! Thomas, you made the experience enjoyable from start to finish for us. We appreciate the sales manager taking time to snap a picture of you and us with our new Avalon. All the people we met at the dealership went out of their way to be very helpful. We want to say, Thank You!!!! Charles & Donna W. More

Above and beyond After being told it could not be done, a friend said to call Jack. He worked hard to make the deal happen where others could not. It is in your best i After being told it could not be done, a friend said to call Jack. He worked hard to make the deal happen where others could not. It is in your best interest to talk to Jack. He will find a way to make it work for you. More

My new Rav4 I bought my first Rav4 in SC but moved to Carrollton shortly after. I have been bringing my 2006 Rav4 to Lone Star Toyota of Lewisville for close to I bought my first Rav4 in SC but moved to Carrollton shortly after. I have been bringing my 2006 Rav4 to Lone Star Toyota of Lewisville for close to eight years.The service has always been reliable and friendly so naturally when it came time for a new Rav4 I bought it there also.The purchase went very smoothly thanks to Thomas Mathew and Tuan V Le. More

Derek Song is good I bought my camry XSE 2016 new fro Lone star. They helped me to get good finance and Derek was awesome to help things fast and explain the each functi I bought my camry XSE 2016 new fro Lone star. They helped me to get good finance and Derek was awesome to help things fast and explain the each functions and features of the car. He is very good and I recommend to get Lone Star is the best Toyota place to get good deal for new cars which I got and helped through Derek Song. Thanks Mini F More