Lone Star Toyota of Lewisville

worst customer service I got disappointed by one of the employee there. I went for buy but come back with that bad customer service. I don't recommended better to go other d I got disappointed by one of the employee there. I went for buy but come back with that bad customer service. I don't recommended better to go other dealer. Or work with good employee More

Amazing service through the Family! Our family have purchased 3 cars from Lone Star Toyota of Lewisville and have always had great customer service and amazing help! They went through al Our family have purchased 3 cars from Lone Star Toyota of Lewisville and have always had great customer service and amazing help! They went through all of my question and explained everything I need. More

Affordable Newer Cars from Lone Star Toyota of Lewisville. Without doubt Salesman Jacob Obinna Okereke made the sale of my 2017 Toyota Camry, a satisfying experience, intuitively providing affordable price ran Without doubt Salesman Jacob Obinna Okereke made the sale of my 2017 Toyota Camry, a satisfying experience, intuitively providing affordable price range for the vehicle. The experience was in line with my research on "Effect of Affordable Newer Cars On Customer Retention. (Adesina, 2011) ". Processing through delivery, the excitement, patience, passion and the interest in the Camry sale was a success. I will recommend other new car buyers to patronize the awesome salesman Jacob at Lone Star Toyota of Lewisville. Looking forward to years of happy driving. More

What a great experience! Thibaut was so helpful and well-informed; you should ask for him! I told them what I wanted and that's what I got. Stress-free shopping. I will buy al Thibaut was so helpful and well-informed; you should ask for him! I told them what I wanted and that's what I got. Stress-free shopping. I will buy all my cars here. More

Bullying & Intimidation I was extremely bullied today when trying to make a used car purchase with Carlos Romero and Jack Mitchell at Lone Star TOYOTA in Lewisville, TX. Thes I was extremely bullied today when trying to make a used car purchase with Carlos Romero and Jack Mitchell at Lone Star TOYOTA in Lewisville, TX. These two were relentless in aggressiveness, tone, and words. The intimidation was strategically intentional. I will be following up with a detailed letter including the exact verbiage used. Their behavior was unacceptable and NOT the way to do business. I specifically felt like I was handled the way I was because I am a female and came alone. I previously received great service with Lone Star taking over but that was definitely not the case tonight. Brandy More

Worst Toyota dealership and worst customer service The sales person David Schemack was no Doubt good an exceptional person, but the management team is horrible and they have the worst customer service The sales person David Schemack was no Doubt good an exceptional person, but the management team is horrible and they have the worst customer service and I was disrespected by the manager. I would never like to visit this dealership even if it was the last one in entire DFW area. More

Got New Car I purchased a new car and was really happy with the service and handling of both sales persons and finance manager. They are not like the typical sell I purchased a new car and was really happy with the service and handling of both sales persons and finance manager. They are not like the typical sell-all type of dealers. Jack and Thomas were from sales were really friendly and honest and I really liked the way they handled my queries and made sure I drove back home in my new car with smiles. More

Purchase new car Sales representative Tyler Gregory was very helpful and great to work with! Helped with great advice did not use high pressure sales approach which I Sales representative Tyler Gregory was very helpful and great to work with! Helped with great advice did not use high pressure sales approach which I appreciated very much! More

Not a good experience - not doing business with them anymore My experience here was not good...... high pressure selling with a focus on what they have in inventory and not what I wanted/needed in a vehicle. T My experience here was not good...... high pressure selling with a focus on what they have in inventory and not what I wanted/needed in a vehicle. Took my business elsewhere (another Toyota dealership) and no longer use their Service Department, which I have used for over 10 years......... Yes, the buying experience was that bad. If you go there, go to gather information and be willing to walk out without making a purchase. More

Big liars Don't ever fall to catchy internet quotes and even the manager Ivan and the GM. The most unprofessional and unethical folks I have ever seen my entire Don't ever fall to catchy internet quotes and even the manager Ivan and the GM. The most unprofessional and unethical folks I have ever seen my entire life. I will share my experience here, I am not sure how Toyota allows such unethical folks to represent them by giving dealerships. We got an internet quote and asked to come in. We were determined of the price and the market condition. Upon negotiation, the manager himself admitted on a price but we were 500 down but decided to do walk out as he wasn't caring us much. But being reluctant to come another day, we decided to make the same deal for the amount he agreed. Now he turns his deal stating that he no longer gives that price and asked us to pay 500 more now. We found his unethical business by not sticking to his words and decided to leave again. This time the sales person blocked us from our car steps and promised to make the deal for the earlier agreed amount. We were unhappy with the manager but thought to finish it off. Then it's GM turn to play his role. He tried to brainwash stating we are under loss for this price, my manager did a mistake by admitting that price, please do for 350 more. Since GM itself came over, we agreed to make that deal. Now we got to know the trap this unethical GM made. He sent his sales man saying that car is sold so he will get another after 10 days but said every feature would match. I had a doubt, so asked for the earlier paperwork to be shown for comparison. After multiple inquiry, they gave me that paperwork only to find all the original addons were removed from it and given a plain car for the above market price. Now we decided to lave this junk dealership for life and said Good bye. More