Lone Star Toyota of Lewisville

Great experience Inquired online and a salesman called me early the next morning. He worked with me and got me the deal I was looking for. Ask for Ed. Inquired online and a salesman called me early the next morning. He worked with me and got me the deal I was looking for. Ask for Ed. More

Awful experience! Salesman’s personality changed once told we needed to think & discuss. He gave me attitude & was insulting, so I stated we weren’t interested. Leaving Salesman’s personality changed once told we needed to think & discuss. He gave me attitude & was insulting, so I stated we weren’t interested. Leaving to our vehicle, management still came after us, felt harassed. More

Shady Operations The sales man Bruce tells all kinds of lies to sell the car. Finally I negotiated the price and stated the paperwork and found they have secretly add The sales man Bruce tells all kinds of lies to sell the car. Finally I negotiated the price and stated the paperwork and found they have secretly added maintenance contact worth $3500. Never explained me what the maintenance. When I questioned the finance manger started mumbling about requirement of bank. Walked out of the dealership immediately. Be very careful before signing anything here.. very shady operations! More

The worst experience i have ever had Think twice before you buy from this dealership.Huge appointment, after two months fighting with them almost every day, and they did not fix the mista Think twice before you buy from this dealership.Huge appointment, after two months fighting with them almost every day, and they did not fix the mistakes they made. If you still decide to buy the car from them, make sure anything they told you they should put in the writing. Do not trust any manager, for last two months four managers were no longer there. More

Damage done while doing recall We took our car in for a recall to repair sliding door and when we got the car back it had several electrical issues that did not exist before we took We took our car in for a recall to repair sliding door and when we got the car back it had several electrical issues that did not exist before we took the car in. When we addressed this with the dealership they agreed to look at car. After trying to fix the issues they discovered they couldn't and then refused to take any responsibility. They said it was simply "bad luck" that the issues occurred while they had it in their possession. We have been dealing with them and corporate for 6 weeks and have gotten nowhere. It seems obvious to us that they somehow shorted the electrical but they refuse to admit any fault or agree to fix it. Our car was barely out of warranty and just 5 years old. I will never take my car there again. More

No Real Warranty on New Toyotas Took my 2017 in for warranty issues . . . they did absolutely nothing to resolve them. News flash to everyone considering buying a new Toyota with a Took my 2017 in for warranty issues . . . they did absolutely nothing to resolve them. News flash to everyone considering buying a new Toyota with a navigation system or the rearview mirrow with garage door opener built in that also doesn't work correctly - they do nothing. Toyota is aware of problems with navigation system not working to get you from point A to point B correctly they say. Well no one told me that before I bought the car and paid for it! Asked for an updated navigational map chip - got nothing. Instead of checking the opener for the garage door they simply reset it so now it works 0% of the time instead of 50%. Brilliant right? Liars and tbieves. Go buy another brand. This is ridiculous - my fifth and last Toyota. I don't like liars and cheats and don't think you will either. More

Great Manager, Great Sales Rep The sales rep Jose F. and his manager Sam H. are great guys to work with. They were very helpful in helping me choose my pre owned vehicle and provide The sales rep Jose F. and his manager Sam H. are great guys to work with. They were very helpful in helping me choose my pre owned vehicle and provided VIP service. I've purchased 2 cars from these guys this year and each time the service they provided was second to none. For example, I had a real busy schedule and these guys made arrangements to deliver the vehicle of my choice to my office. If you are looking to purchase a vehicle ask for these two gentlemen. They will definitely treat you right! More

Great Sales Team I purchased a 4Runner from Paco Garcia and Jose Fuentes. They were incredibly professional, great at communicating, and straightforward in all respect I purchased a 4Runner from Paco Garcia and Jose Fuentes. They were incredibly professional, great at communicating, and straightforward in all respects. I cross shopped other dealers but in the end felt safest trusting Lonestar. They were willing to negotiate with me and offered an extremely fair deal. They even went out of their way to order exactly what I wanted. Management was very quick and efficient. More

Buy our car but no Test Drive Weird response got from them, went in to get a used Camry. They said it just came so they still need to do detailing also one tire was flat. When we a Weird response got from them, went in to get a used Camry. They said it just came so they still need to do detailing also one tire was flat. When we agreed on numbers they said they have more people looking to buy this car. Then they were trying to push me to buy this car right away without test drive. Wasted 3 hours of my life!! never going back. More

Liars and Cheats I caught multiple sales people in lies during the 4 hour sales process. Extremely unprofessional and immature from the sales people, to the used car I caught multiple sales people in lies during the 4 hour sales process. Extremely unprofessional and immature from the sales people, to the used car sales manager, to service advisors. Found out more lies after the fact. There's not an honest person at this dealership. Treated poorly during and after the sale. Would never step foot at this dealership again. More