Lone Star Toyota of Lewisville

Service advisor tried to defraud me On April 7, 2018, I took my 2013 Tundra to dealership for repair of left turn signal. I was informed by a service advisor that I was in violation of On April 7, 2018, I took my 2013 Tundra to dealership for repair of left turn signal. I was informed by a service advisor that I was in violation of Toyota manufacturer's required service on my vehicle as to the replacement of brake fluid, power steering fluid and fuel system cleaning as required by the owners manual. He said I needed these services (without ever inspecting my vehicle) at a total cost of $459.85. I challenged him to find in my owners' manual where such "requirement" existed and it is not there. Only "inspection" is recommended periodically. When he perpetuated his lie to me and would not admit his error, I asked to see the "manager." My service advisor then called over a young man who was obviously not the manager (by his dress, in-managerial appearance, greasy short pants) and he identified himself as a manager. I would not be duped again so I again asked for the manager and was finally taken to the General Manager, Phillipe Ackerman. Mr Ackerman was abrupt, appeared disinterested, and said he saw no problem with the service advisor lying to me and told me all I had to do was to decline the service. More

Horrible I have to change my review! I went to get my 4th oil change! And now all of a sudden I am no longer get my free oil changes. NO I’m not at 60k miles a I have to change my review! I went to get my 4th oil change! And now all of a sudden I am no longer get my free oil changes. NO I’m not at 60k miles and NO I’m not a 3 years, it just disappeared into thin air! Even though I have the letter and my coupons stating that I get free oil changes. Car place are full of lies. Buy car here if you want( I wouldn’t recommend to anyone!!) but don’t buy into the extra crap that they try to sell! I did, and now I no longer get to take advantage of it! That snotty finance lady, wouldn’t even help, she just kept saying I guess you got free oil changes, well no xxxx Martha! More

A quick road to success For a pessimist car buyer like me, this last vehicle purchase has been an amazing experience. Lone Star was the second dealership I visited on the fir For a pessimist car buyer like me, this last vehicle purchase has been an amazing experience. Lone Star was the second dealership I visited on the first day of what I thought would be two weeks of car shopping. No need to waste my time going anywhere else. My sales guy, Charlie Sahagun was profesional, respectful, knowledable and right on target. Charles provided me with options available and kept me mindful of my budget even when I strayed from it. What sales person does that, miss the opportunity to sell a more expensive product? And yes, I went over my original budget but that was my choice and not because of the typical, pushy sales people often found at dealerships. I. Fought a car I love and charlie,as well as lone star, has a client for life. Thank y’all for Providing me with an amazing car buying experience. More

The Best Car Dealership in DFW My husband and I had the best experience in car buying(RAV4 LE 2018) at the Lone Star Toyota of Lewisville, our Salesman Mr. Edson Montoya was very ni My husband and I had the best experience in car buying(RAV4 LE 2018) at the Lone Star Toyota of Lewisville, our Salesman Mr. Edson Montoya was very nice, friendly, presentable and very professional in the manner he handled his clients, he knows exactly how to deal with the people like us. Very knowledgeable about what we were actually looking for, and most of all Mr. Ed treated us like how you like to be treated as a person. Job well done Mr. Edson....way to go! Not all that, our Finance Officer Mr. Sunghoo was also knowledgeable in the Finance, he did a great job in offering us the Insurance that is in our budget . We love them both, they are awesome!!! Mr. & Mrs Taylor Date of visit: January 15, 2018 More

Worth a try! Talked with Jack Mitchell and went for a test drive. I was disappointed things just didn’t come together for a deal. Jack was very knowledgeable and s Talked with Jack Mitchell and went for a test drive. I was disappointed things just didn’t come together for a deal. Jack was very knowledgeable and should be a model for sales personnel. Bottom line the dealership just didn’t have what I was looking for and struggled getting connected to do so. I’d say give them a shot and look up Jack Mitchell. Side note I did have 1 convo and follow up email with a sales manger named Dustin Johnston. He was a complete moron and represents the trash that gives car salesmen a bad name. He was/is worthless. Probably the ultimate reason I didn’t really give the dealership another chance to keep my business. What a shame! More

Great experience Inquired online and a salesman called me early the next morning. He worked with me and got me the deal I was looking for. Ask for Ed. Inquired online and a salesman called me early the next morning. He worked with me and got me the deal I was looking for. Ask for Ed. More

Awful experience! Salesman’s personality changed once told we needed to think & discuss. He gave me attitude & was insulting, so I stated we weren’t interested. Leaving Salesman’s personality changed once told we needed to think & discuss. He gave me attitude & was insulting, so I stated we weren’t interested. Leaving to our vehicle, management still came after us, felt harassed. More

Shady Operations The sales man Bruce tells all kinds of lies to sell the car. Finally I negotiated the price and stated the paperwork and found they have secretly add The sales man Bruce tells all kinds of lies to sell the car. Finally I negotiated the price and stated the paperwork and found they have secretly added maintenance contact worth $3500. Never explained me what the maintenance. When I questioned the finance manger started mumbling about requirement of bank. Walked out of the dealership immediately. Be very careful before signing anything here.. very shady operations! More

The worst experience i have ever had Think twice before you buy from this dealership.Huge appointment, after two months fighting with them almost every day, and they did not fix the mista Think twice before you buy from this dealership.Huge appointment, after two months fighting with them almost every day, and they did not fix the mistakes they made. If you still decide to buy the car from them, make sure anything they told you they should put in the writing. Do not trust any manager, for last two months four managers were no longer there. More

Damage done while doing recall We took our car in for a recall to repair sliding door and when we got the car back it had several electrical issues that did not exist before we took We took our car in for a recall to repair sliding door and when we got the car back it had several electrical issues that did not exist before we took the car in. When we addressed this with the dealership they agreed to look at car. After trying to fix the issues they discovered they couldn't and then refused to take any responsibility. They said it was simply "bad luck" that the issues occurred while they had it in their possession. We have been dealing with them and corporate for 6 weeks and have gotten nowhere. It seems obvious to us that they somehow shorted the electrical but they refuse to admit any fault or agree to fix it. Our car was barely out of warranty and just 5 years old. I will never take my car there again. More