Lone Star Toyota of Lewisville

Don't trust anything they say These guys give car salesman a bad name, which is really hard to do. Don't trust anything they say. I was told my car was certified and covered under These guys give car salesman a bad name, which is really hard to do. Don't trust anything they say. I was told my car was certified and covered under Toyota warranty. After the purchase I found out it wasn't. This is extremely disappointing but I'm most disappointed that I trusted what they said. More

These people are cheater Charge 2 hours labor but the work is done in less than a hour. Not fully fixed, went back, would like to charge me again Charge 2 hours labor but the work is done in less than a hour. Not fully fixed, went back, would like to charge me again More

Service Department rip-off We had our 2015 Sienna serviced a week ago. Brought the van back in for a recall repair. All of sudden, they're recommending brake pads and brake flui We had our 2015 Sienna serviced a week ago. Brought the van back in for a recall repair. All of sudden, they're recommending brake pads and brake fluid replacement. Why didn't they tell us that last week when the van was being serviced? Took the van to Firestone shop, Firestone said no replacement needed. Lone Star Toyota Service Department will rip off its customers. More

Over Book I had a 9:00 AM appointment for a scheduled oil change on 8/27/2018. When I arrived at Lone Star Toyota of Lewisville there was a long line of cars o I had a 9:00 AM appointment for a scheduled oil change on 8/27/2018. When I arrived at Lone Star Toyota of Lewisville there was a long line of cars outside the oil change building. I went in to talk to a service adviser and he told me there would be a 2 to 2.5 hour wait. I said I had a 9:00 AM appointment and he said sorry and I said what is the purpose of making an appointment. He said that most of the people in line did not have an appointment. I said I should be put in front of them and he said that he could not do that. I told hem that I will go down the street to the Valvoline shop and get it done in 15 minutes. He told he GOOD!!! I was going to buy a new car there, but not after what happened... I will NEVER go there again!!!!! More

Refuses to honor lifetime oil change contract Do not buy anything from this dealership. I purchased a lifetime oil change contract from this dealership when I bought my FJ. The last time I went in Do not buy anything from this dealership. I purchased a lifetime oil change contract from this dealership when I bought my FJ. The last time I went in to get my oil change they refused to honor the contract and said that was with the old owner and there is new management now. I've communicated to numerous individuals including Matt Davis - never returned my call, Buck Barton - said I needed to produce a key fob that I don't ever recall having or the contract that supposedly they don't have despite having changed the oil in my vehicle for the last 10 years, Jim Press - talked to his secretary with no result and many others. If you want to do business with a dishonest car dealership, I strongly recommend Lone Star Toyota of Lewisville otherwise steer clear More

Taking advantage of I Called to see how much service was for 60k service. I was given a price which was around $500.00. I ask what does that entail and they told me. I sa I Called to see how much service was for 60k service. I was given a price which was around $500.00. I ask what does that entail and they told me. I said I don't need alignment cause I just had it done and my oil change is free and they minus those cost and it came up to $350. So I schedule my appointment and brought my car in and when I get there the service man quotes me a price without looking at my car of $886.00. I said what the heck that's not the price I got over the phone. I ask what does that entail he said transmission fluid change, fuel injection service, brake fluid , air filter, carbon filter. I told him I was quoted a difference price he said this is what 60k service is. I Called my fiancé and he told me to get my keys and leave so I did. I felt I was being taking advantage of because I'm a woman. The day I called other place to see about getting my car service and the most every place said was $220.00 I even called another Toyota and they gave me a quote of $220. 00. I ask what it entail and they did not mention the transmission fluid change , she said it was not due yet. Well after calling I took my car to another place and they said all I needed was a oil change and everything else looks good. Even thou I get a free oil change with Toyota lone star I will rather pay then bring my car back there. Just terrible. More

Free lifetime oilchanges Until new ownership I had no problem getting my oil changed on the free lifetime warranty I was given. The newcownership wants my contract from five y Until new ownership I had no problem getting my oil changed on the free lifetime warranty I was given. The newcownership wants my contract from five years ago. I have my lifetime card and they can see my service record. Very disappointed with this dealership trying to get out of doing my lifetime oil changes. It is almost time for me to buy a new car and won't be returning here and I have bought three pervious vehicles here before new ownership. More

Use another dealer The finance department, sales department and management department are all incompetent. They sold us a car with a major defect, had to give us another The finance department, sales department and management department are all incompetent. They sold us a car with a major defect, had to give us another car and after 3 months are still unable to fix the VIN #. More

Shady collision center Collision center is horrible never take your car there for any reason. A year ago my daughter's Toyota was stolen and we decided to take it here for Collision center is horrible never take your car there for any reason. A year ago my daughter's Toyota was stolen and we decided to take it here for the repair because that is where we purchased the car originally. Because it was stolen with a key left in the vehicle the instructions were written with specific instructions to replace the cylinders and keys so that the key used to steal it couldn't be used in the future. We assumed this was done correctly but two months ago the car was stolen again using the key the thief had from the first time. When my daughter took it back to them they said they would make it right but when it came to get the car they wanted to collect another deductible to fix what they should have done right the first time. They hide behind the excuse that they were not there a year ago and that the insurance company somehow didn't specify to rekey the new cylinders to a different key (not sure how more clear than replace all cylinders and keys you have to be). I will never do business with them again since they are borderline criminal in what they failed to do the first time and how they treated us in rectifying their error. More

Unable to connect with the right person Very upset with them, I'm not sure where to begin. Leased in January 2016. I thought I bought an extended maintenance policy, but I guess I didn't. Bo Very upset with them, I'm not sure where to begin. Leased in January 2016. I thought I bought an extended maintenance policy, but I guess I didn't. Bought a wheel/tire policy that when I needed it was told there was no such thing. Turns out there is but this has yet to be resolved. Sold a dent/ding policy that I thought was with Toyota - it's not. Company it is with has no record of it. Toyota Lewisville no longer works with this company. And since company doesn't have any record of it who knows what kind of coverage I actually have. Person on my business card is no longer there and number was for a totally different department. He was very nice and gave me phone numbers and policy numbers but didn't give me number to finance department. When I called the nice man's phone number I got voice mail that didn't accept messages. Called number I found on line. Got Service. He was very nice and transferred me but of course no one answered. I still don't have a number to finance. I left a message for finance to call me back. We'll see see if/when they do. I talked to a couple of very nice men. But I am not satisfied with this dealership. Twice they pushed me into a lease, playing on my fears of mechanical repair bills. I don't intend to buy another car from them ever. Some people have had good experience with them but I have not! More