Lone Star Toyota of Lewisville

DON'T EVER GO TO THIS DEALERSHIP FOR SERVICE OR ANYTHING! Matt Davis, the service manager there is the worst. He doesn't care about his customers and will give you the run around on everything. It was the by Matt Davis, the service manager there is the worst. He doesn't care about his customers and will give you the run around on everything. It was the by far the worst customer service experience I have ever had. Just a heads up, do not go to this dealership because they will treat you and your car poorly. Also, never use the service rep Robert McMillan, he will lie straight to you face about work done to your car. It's sad you can't trust dealerships anymore. More

Great experience with Lone Star Toyota of Lewisville My experience with Lone Star Toyota of Lewisville was very good, as usual. I had a problem with my Toyota, which my service advisor Agrin Neani took c My experience with Lone Star Toyota of Lewisville was very good, as usual. I had a problem with my Toyota, which my service advisor Agrin Neani took care of with professionalism. Agin is knowledgeable, kind and very helpful. Grateful to have my car in care of Lone Star Toyota of Lewisville. More

Overall experience was good; till Lacy ruined it for me. My overall experience was good; my sales agent Tony Rabon was great; another person Lyman was great; finance guy Chris was helpful and great. The only My overall experience was good; my sales agent Tony Rabon was great; another person Lyman was great; finance guy Chris was helpful and great. The only person who ruined my experience was Oliver Lacy, very mean and un-professional, doesn't care about customer. I almost wanted to walk away from the car deal few times because of this guy. This guy is killing the dealership; the owner of the dealer really need to get rid of him or give him warnings to fix his behavior. Lyman and Tony is the reason I went back to the dealership and bought the car. Lacy is the only reason I will never recommend this dealer to any one. More

Bought a Prius Four I bought a Prius 4. After talking to salesman for four hours a deal was arrived out. Went back with finance person who had me sign paperwork that I I bought a Prius 4. After talking to salesman for four hours a deal was arrived out. Went back with finance person who had me sign paperwork that I did not see completely. When all was said and done, I had signed up for $800 of maintenance and $2200 extended warranty that I had not agreed to and was slipped by me without any discussion. The next week, when I received information in the mail on what I had not agreed to, I went down and cancelled all warranties and received a $3300 refund on my car loan, but did not get a break on amount to be paid each month, just time to pay off loan. If you buy from this dealership, just make sure you review all paperwork from finance before signing amount for loan. They were very dishonest about this. More

Worst car buying experience ever I was very skeptical about buying a car from them due to all the bad reviews but i took a chance and paid a huge price for that. Salesperson will call I was very skeptical about buying a car from them due to all the bad reviews but i took a chance and paid a huge price for that. Salesperson will call you call you everyday , answer your calls/texts instantaneously until the deal the deal is complete. I tried to reach the sales person after the salesperson. I realized my phone number is blocked by the salesperson. Buying/Leasing car for several years but not experienced anything like this. I can guarantee you that they will dump and treat you like a trash once you sign the paperwork. Never again to Lone Star Toyota of Lewisville!! More

Tried to sell unecccesary services. My wife took her car in for a quick oil change deal and they told her that the steering rack was leaking and needed to be replaced. The price for the My wife took her car in for a quick oil change deal and they told her that the steering rack was leaking and needed to be replaced. The price for the service would be almost $2000.00 dollars. I told her no and brought the car to Davenport Motors. Turns out it was just a hose leak. Watch out for this dealership, crooked as they come. More

Customer Dissatisfaction I purchased my 2009 Toyota Prius at this dealership, which was Toyota of Lewisville at that time. I bought the car brand new, and it came with lifeti I purchased my 2009 Toyota Prius at this dealership, which was Toyota of Lewisville at that time. I bought the car brand new, and it came with lifetime free oil changes. When I brought the car in for its regular oil change service recently, I was informed I needed to bring in proof of sales that I had indeed bought the car at this dealership with that oil change free stated in the sales agreement. I had never been required to do so. They said people had defrauded them by claiming this free oil change service. First, it should be on their records that I purchased the car there. Secondly, their is a logo on my bumper that says "Toyota of Lewisville". It was a hassle that I did not anticipate. While I really like my Prius and plan to get another with my next new car purchase, I WILL NEVER EVER USE THIS DEALERSHIP FOR ANYTHING AGAIN. Several months ago, this dealership cleaned house with all its Service Techs, and the two Techs which I had always dealt with, were no longer there. One so-called service tech came out and said he had been there for about three years, but was new in Service department and all he knew how to write up was for oil changes. While I recommend Toyota and especially the Prius models, I STRONGLY recommend NEVER going to this dealership for sales or service. More

Treated our daughter very poorly as a first time customer Today our 23 yr. old daughter took her car to toyota for her first time because her driver's seat was not working. They gave her a rental car and she Today our 23 yr. old daughter took her car to toyota for her first time because her driver's seat was not working. They gave her a rental car and she came straight home and her father and I witnessed that it sat in the garage the entire day until they called and said her car was ready. They tried to charge her $100 and accused her of having pets in her car and said there was pet hair all over the car. She tried to explain that she did not have pets in the car and did no such thing. She told them she may have had cat hair on her clothes but that would have been limited to the driver's seat. They did not charge the $100 but told her she could not rent cars from them. We called to complain to the service mgr. Matt, and he was not going to change his mind and didn't care that she could have been telling the truth. We will NEVER use this dealership again. They took advantage of a young girl on her own and called her a liar!! We will be contacting all social media and corporate office until this is resolved. More

Vehicle Service and Maintenance I cannot help but express my gratitude to the service department at Lone Star Toyota in Lewisville for the exceptional and professional job that I rec I cannot help but express my gratitude to the service department at Lone Star Toyota in Lewisville for the exceptional and professional job that I receive from them whenever I service my Highlander. I've been fortunate to have Mr. Robert Mcmillan attend to me every time my vehicle needs service or maintenance. Mr. Mcmillan exhibits absolute knowledge and professionalism in servicing my Highlander. The bottom line to me is the satisfactory feelings I get after servicing my vehicle. Thank you so much, Mr. Mcmillan and the service department. Keep up the good JOB. More

False advertising New management with same crooked ways. On line lists different prices than the dealership is willing to sell for. I’m looking for up front sales depar New management with same crooked ways. On line lists different prices than the dealership is willing to sell for. I’m looking for up front sales department that do not try to cheat and misrepresented More