Lone Star Toyota of Lewisville

Still waiting for the parts for my Land Cruiser I'm still waiting for the parts that never came with my new car. Bought the car in November and now it's February. Have called 6 times. Last call w I'm still waiting for the parts that never came with my new car. Bought the car in November and now it's February. Have called 6 times. Last call was too the GM and asked for a call back....NOTHING. Will continue to work my way up the chain in the Toyota client care organization until my needs are met. More

The WORST TOYOTA SERVICE in the World!! This Lone Star Toyota is the worst dealership you can experience! I have 2007 Sienna minivan and wanted to fix the problem that I was having, plus en This Lone Star Toyota is the worst dealership you can experience! I have 2007 Sienna minivan and wanted to fix the problem that I was having, plus engine oil change and the tire rotation. The service advisor, Robert advised that they will thoroughly diagnose ($150) the car before any work. FYI, I had 'check engine' light on and ABS/Brake lights were on, total of 3 lights. (Yeah, it has ran 178,000 miles, but not bad for 2007 model) The problem that I had was ABS brake speed sensor which caused a transmission not shifting properly when it's cold in the morning. I told my service advisor, Robert, clearly that I want these issues to be fixed at the beginning. So he checked in my car and called me in the afternoon that what needs to be done.. 1. ABS Wheel Speed Sensor Replacement: Passenger Front- ABS light: $552.18 2. Ignition - Pick-Up Coil: Check Engine Light- Replace one ignition coil and spark plugs- have to Remove intake manifold: $719.94 3. Engine oil & Tire rotation: $62.90 The Total: $1335.02 + tax= $1445.15 I asked multiple times that if those get fixed, I wouldn't have that shifting problem? and he confidently said, YES!! So I agreed and told him to 'Go Ahead'! Then this guy called me next day and said, 'Hey, I have a bad news that you need ABS pump this time to fix this problem which would cost another $1700!' Totally unacceptable and very unprofessional !! Why did I pay $150 for diagnose the car beforehand? Now he's telling me I'm getting the same condition car but I have to pay $1445.15 first no matter what...Then if you want to get it fixed completely, I need to pay another $1700 for ABS pump. So I sat down with the Service Director, Gary, and he refused to take care nor admit their lack of thorough inspection. Then he talked to me in to discount and xxxx, and he could reduce the price of $1700 to $1100.. WOW! How Generous this person is!! I refused to pay ABS Wheel Speed Sensor which was the main problem and he said he's going to put the old parts back in 2 hours, then I can pick it up.. LOL~ so unprofessional .. and he's been with Toyota with more than 36 years... how proud you are by ripping people off of the scam like this. Since I couldn't wait 2 hours, I told him, I'd be back tomorrow morning to pick it up. Then about an hour later, Robert called and left a voicemail that I have to bring CASH ONLY in order to take my car out.. What the fxxx?? Is this some kind of mom & pop shop?? or trying to get this cash in their pocket by work around the system?? I just wasted time and money for 2 days and will bite the bullet with driving with this shifting issue.. I like Toyota's reputation and reliability, it's known for decades... but employee who works for this great company ruins the reputation! I WILL NEVER GO TO THIS FXXKING DEALER AGAIN!! WILL LEAVE A REVIEW ON GOOGLE TOO! BE AWARE OF THIS SCAM DEALERxxxx!! More

Toyota Lewisville Broke 'Left Dashboard AC Vent Toyota Prius 2007 was submitted on Oct 24 for Display Clauster Card replacement for which Toyota Lewisville charged ~$850 including labor and tax.Car Toyota Prius 2007 was submitted on Oct 24 for Display Clauster Card replacement for which Toyota Lewisville charged ~$850 including labor and tax.Car was returned 2 weeks after repair was done. In a week or 2 later, I noticed a full horizontal crack in left dashboard AC vent which was filled in by glue to hide the damage done while repairing the display cluster card, called toyota lewisvile service desk and complained to 'John' service rep , who claimed that he called me to inform about this glue fix and so did the glue fix- Obviuosly, I didnot understand that they have damaged something as this is not how he explained when he called and talked like it, he never mentioined the piece name 'Left AC dashboard vent' - I requested him to fix the damaged piece and I must get my car back like I gave them otehrwise other than the repair requested and paid for, When he didnot call back for a week as he was supposed to check with his manager and call back, I called back again and he informed that he has to give the message whatever his manager is sayign and he is sorry but his manager said, Toyota Lewisville will charge around 170 bucks to fix it as this is labor only. I sent a mail through Toyota Lewisville website marked for sending complaints and concerns & ofcourse noone never returned any message or mail on my complaint, very disappointed with this dealership to whom I have paid more than 4.5k alone in 2019 on repairs and have always been taking my car to them for any service needed. I certainly need some fair support More

Total SCAM and Stay AWAY I went to go look at Pre-owned RAV4. The online price for this vehicle was ~3K less than the quote provided at the dealership. Also, the trim listed o I went to go look at Pre-owned RAV4. The online price for this vehicle was ~3K less than the quote provided at the dealership. Also, the trim listed on the website was inaccurate than the actual car. Total SCAM. Stay AWAY. More

Worst dealership ever please don’t go hear. I recently went there in August to purchase a new vechile and I let them no my situation And they said they work with me.. Everything went smooth until Finance went there in August to purchase a new vechile and I let them no my situation And they said they work with me.. Everything went smooth until Finance Manager Mitch Trimble pocketed my money and asked my family to go liquor store for him. He said I had car long as gave him cash down payment. So after week he called and said he lost money and he have to put it back before dealership notice and he hold my deal until then . But I never received a copy of my contract. So he tells me if dealership calls ask me if already paid my down payment say yes. So next week I receive call from the bank That approved me called and said they didn’t have all correct information bcus I switch jobs . So I call finance manager and he says don’t worry about it an to send my new income and I find you new bank an keep car until. Month go by and I call finance manager to check status of deal and he plays like he don’t know anything from previous conversation and says the dealer will file missing vechile report if I don’t bring car back and I told him well you told keep it until you find me a dealer . So then he calls says I can find you another when bring car up I then said no I want down payment back and I will go somewhere else. Me and my dad brought car back up to dealership and finance dodge us whole time sent salesman out and said call accounting for down payment money and I called and lady in accounting she don’t know anything. And reached out to salesman after that he claims he don’t anything. So finance manager Mitch Trimble kept my $1000 down payment. Please don’t go to dealership they play games and you will never get your down payment back if you change mind on purchase. More

Called me back to resign finance agreement and swindled me.. Called me back to resign finance agreement and swindled me out of my rebate. This was my 4th brand new Toyota that I purchased from a dealership and Called me back to resign finance agreement and swindled me out of my rebate. This was my 4th brand new Toyota that I purchased from a dealership and this was the worst experience I have had with any dealer. Takes three hours to purchase a car and go through financing. I purchased a Camry, financed through Toyota and got my daughter to sign docs so that we could get $500 rebate. The salesperson said that Toyota would mail a check to us or reduce the loan. I confirmed this twice. Signed docs and drove off. Two days later received a phone call from Finance rep and said they got me a lower interest rate - less monthly payment and everything else would be same. Cool. Go back to sign and drove off. Two months later asked Toyota regarding my rebate and they said it was in the doc and applied to purchase. I reviewed the agreement and they switched the amounts from the first doc to the second. I should have reviewed again, but thought I would trust them since I have never had a bad experience before. I guess my good luck ran out. Called Toyota and they said dealer will call me back. No one ever called. Very upset and disappointed. I would suggest you go somewhere else and read and read and re-read before signing. Good luck More

Horrible customer service I was told my car needed brake service and filter replacement. Something seemed off about this. Waited over 1.5 hours, when I asked the service advi I was told my car needed brake service and filter replacement. Something seemed off about this. Waited over 1.5 hours, when I asked the service advisor, he said I should have known that brake service took 2 hours or more. He also did not reply to any text messages, even though the automated service states that you can text or call your service advisor. Finally got car back after 3 hour wait. After paying for this, I went back to the person who did my 100,00 mile service 2 months ago (2000 miles ago). Sure enough, there was documentation that the brake work and filter replacement was done then. When I asked the Toyota manager about this he replied that they were lying to me about work performed, and stood by what was done today. Said he could show me the brake pads (how would I know they came off my car?). Another mechanic told my I was "taken" and should file a complaint. Bottom line, will never ever buy car from this dealership or use them for any service. More

Great Location This is my second car that I have purchased from Lone Star. Elvin Webb is always helpful and accommodating! I couldn't ask for a better deal than I This is my second car that I have purchased from Lone Star. Elvin Webb is always helpful and accommodating! I couldn't ask for a better deal than I received. More

Worst experience ever I have never experienced such a bad dealership in my life. I wanted to lease a 2019 Toyota rav4, I went there yesterday and gave them my clear expect I have never experienced such a bad dealership in my life. I wanted to lease a 2019 Toyota rav4, I went there yesterday and gave them my clear expectation and the range I want to be in per month. After a certain negotiation we were both kind of agreed to that offer but since my car has not been sold yet so I told them that give me 24 hrs I will sell my previou6car and then will take the vehicle. I did this cause I already booked my car selling appointment with carvana. Now, today morning I got a call from toyota of Denton and they told me to come with my vehicle to see if they can beat the carvana offers. So, I went there and apprised my vehicle and they gave me pretty good offer and most importantly I wanted to get ot done right away so I accepted it. After that their inventory directory director came in and he started from the beginning even though he knew all the things i wanted to. Then again he started comming with the different prices and all those stuff and led us to run my credit, even thou6i told them give me an estimate that we both can manage. So, after a long hours wait they were not telling me the numbers, infact, instead of that they put an inventory sticker and stock number of my car and were trying to apprise it without telling me the actual prize. So, when I denied, then they called me and gave me a paper which was the buyer's certificate and asked me to sign of that. When I denied and asked for the price of that car then they showed me some paper that I signed about paying the price they were made up off. So my question is, i told you guys about my range and i didn't want to apprise my car. You guys called me to come over and do the deal. So either make a communication within your salesperson and inventory or stop wasting ours time. Being a serious buyer I was always keeping my terms clear , if you cant do that, simply deny it. Do keep people wait for hours and hours , run their credit and make a fake promise. Its totally xxxx of an experience. I would rather recommend toyota of denton. More

Great Sales Service I have worked with Elvin Webb twice now and both times he has been extremely professional and supportive. I have leased a vehicle from Elvin and purch I have worked with Elvin Webb twice now and both times he has been extremely professional and supportive. I have leased a vehicle from Elvin and purchased a vehicle from Elvin and both deals worked out great. More