Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Lone Star Toyota of Lewisville

Lewisville, TX

Overview
Reviews
4.5
784 Reviews
Call Dealership (469) 290-0539
View Awards

1547 Stemmons Fwy

Lewisville, TX

75067

Directions

By Type

Showing 784 reviews

September 25, 2021

In take for recall service was quick. Updates on progress was timely with MStatus app. Inspection came up with plausible items of which I agreed. I will return for service in the future. More

by Wdmccaryjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Portela was my service advisor.
Report | Print
September 24, 2021

Very fast, no pushy kind of service. reasonable price …I will highly recommend them for service needs.. More

by amish.hansoti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Baker
Report | Print
Sep 27, 2021 -

Lone Star Toyota of Lewisville responded

Collin our service director will love to hear this! I will pass along the positive praise. Thank you so much for taking the time to write a review about your experience

September 19, 2021

Good service as always. Nice waiting areas. Always enjoy getting a car wash, too, as part of the service. More

by ckjacobsen79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Vitela, Collin Baker
Report | Print
Sep 23, 2021 -

Lone Star Toyota of Lewisville responded

We truly love seeing these reviews, thanks for taking the time to write one.

September 19, 2021

Wonderful customer service and care will recomond to friends and family for there future need. More

by Singhasha
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I do not remember the name of a person at this time
Report | Print
Sep 23, 2021 -

Lone Star Toyota of Lewisville responded

This is so wonderful to hear, thank you so much!!

September 18, 2021

Service call person work for them to make their Service call person work for them to make their commission So there will try to make big ticket More

by Alexmavani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad
Report | Print
Sep 23, 2021 -

Lone Star Toyota of Lewisville responded

We appreciate your feedback and want to thank you for writing a review and bringing this to our attention.

September 18, 2021

After Eric took over was handled professionally 👍, truck was in shop for oil change/catalytic converters got stolen took 2 months to get repairs completed??? More

by Billydougan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric, Collin Baker
Report | Print
Sep 23, 2021 -

Lone Star Toyota of Lewisville responded

We appreciate your patience and the fact that you took the time to write a review. It sounds like the repair took much longer than expected. it is very tough to find those parts in stock right now due to inventory issues and also crime issues (they keep getting stolen around Texas so everyone is ordering new parts). We will surely pass along the positive feedback to Eric! Thanks

September 16, 2021

My experience has been mostly positive.Improvement could My experience has been mostly positive. Improvement could be made in the area of greeting customers on arrival. A friendlier attitude by service ad More

by Captivaron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I worked with someone named Brad. Brenda checked me out and was most courteous. I had no interaction with Collin Baker?
Report | Print
Sep 23, 2021 -

Lone Star Toyota of Lewisville responded

We really appreciate you took the time to write a review, your feedback has been passed along to the fixed ops director! :)

September 15, 2021

Service was good. No waiting and work completed as promised. I will be back again! More

by akbethke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Stephens
Report | Print
Sep 16, 2021 -

Lone Star Toyota of Lewisville responded

We appreciate you taking the time to write a review! We look forward to serving you again

September 15, 2021

Stefan Walton was outstanding, Polite , Sufficient and Professional and the environment was clean and welcoming. More

by Nell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefan Walton
Report | Print
Sep 16, 2021 -

Lone Star Toyota of Lewisville responded

Nell, thanks for taking the time to write a review, we appreciate it more than you realize! I will make sure the positive praise gets passed along to stefan

September 14, 2021

Found a used car online. Test Drove it, sat down, let them run my credit. All of a sudden the car had a $3300 Dealer Adjustment Fee, and $2000 Protection package. Asked them to remove it and re-do the nu More

by ChadMan69
Quality Of Work
Recommend Dealer
No
Employees Worked With
Caleb Okeke
Report | Print
Sep 15, 2021 -

Lone Star Toyota of Lewisville responded

Chad, Thanks so much for taking the time to write a review, we appreciate your feedback! Unfortunately, due to the extremely limited inventory in the current market - most dealerships are doing a "market adjustment fee" We are very sorry you felt the pricing was not completely transparent. We wish you the best in your car-shopping endeavors

Sep 15, 2021 -

ChadMan69 responded

FYI, Toyota of Plano earned my business, Similar TRD tundra with 24000 less miles and no bait and switch "market adjustment fee".

1
...
28
29
30
...
79