Lone Star Toyota of Lewisville

Brad was great to work with and kept me up to date with the service on my truck. He explained in detail about what they needed to repair. the service on my truck. He explained in detail about what they needed to repair. More

Every visit was excellent very professional service with top quality customer service. I would like to especially thank Stephan Walton. He has attended me throughout my several vehicle visits and has provid top quality customer service. I would like to especially thank Stephan Walton. He has attended me throughout my several vehicle visits and has provided THE BEST CUSTOMER SERVICE I have ever received. I do feel that he should be Rewarded for providing such service, or promoted More

good experience and excellent attention from Mr. Miguel Cardenas. He took care of us very well. and I explain everything excellent regarding the vehicles. the rest of the team also took great care of us Cardenas. He took care of us very well. and I explain everything excellent regarding the vehicles. the rest of the team also took great care of us More

Excellent and professional service. The sales, management and financial personnel were extremely helpful, understanding, compassionate and friendly. Everyone works together to help and answer our questions. and financial personnel were extremely helpful, understanding, compassionate and friendly. Everyone works together to help and answer our questions. Thank you. More

Always ready to help. Quick in and out, very professional. They are always happy, ready to help. I was able to schedule online for the same day. professional. They are always happy, ready to help. I was able to schedule online for the same day. More

Great service, friendly staff. Quick in and out with a free car wash too! I would highly recommend this dealership. Purchased my car here and have maintenance work performed here. free car wash too! I would highly recommend this dealership. Purchased my car here and have maintenance work performed here. More

Located a Toyota Corolla online and visited the dealership with my daughter the following morning just after opening and pulled in front of the main building where we walked a short distance to the dealership with my daughter the following morning just after opening and pulled in front of the main building where we walked a short distance to the vehicle we were interested in. After several minutes and no salesman in sight, I called and asked for a salesman to come assisted me. We test drove the vehicle, and offered to purchase the vehicle for the advertised price. We were advised of a $2000 security package that would be added to the advertised price. I again offered the advertised price and was turned down. I asked the salesman if he thought that advertising a price to get someone in and then increasing the price $2000 was deceitful and his response was "well, yes" but every dealership is doing it due to a very high demand for used vehicles. We thanked him for his time and left. One hour later we were at Freeman Toyota in Hurst and had great experience. More

Well my name is LaWanda. I love this dealership. I even had my brother but a vehicle from here. My friends call us the Corolla Crew. had my brother but a vehicle from here. My friends call us the Corolla Crew. More

One, when I walked in door, the receptionist and another gentlemen started a conversation between themselves. They were discussing schedules and overtime, and ignored the fact I was there. This went on fo gentlemen started a conversation between themselves. They were discussing schedules and overtime, and ignored the fact I was there. This went on for 1-2 minutes. They finally acknowledged me. The gentleman who was not the receptionist introduced himself as one of the managers, Michael, and connected with me a salesman. Two, the salesman and his trainee (I’m sorry, I forgot their names) were nice and helpful. They pulled up the two Corollas I was interested in. One of them pointed out how Lone Star adds window tint, wheel locks, and some door protectors. I asked him how much this package was and he stated $1,995. I explained to him that window tint runs $200 and wheel locks are $25, and I refuse to pay ten times market value for these items. He said these are mandatory dealer add-ons and I did not have a choice. I almost left at this point, but since I was there figured I might as well see what their offer was first. Three, the salesman then pointed out that both of these cars had over 2,000 miles on them because they had been letting people borrow them. I asked if they were being sold as demos, but he said no - these are still considered new cars. I’m sorry, but 2k+ miles is not a “new” car. Four, as I expected by now, when I received my offer sheet there was no discount for the mileage on the vehicles. Finally, I visited four other Toyota dealerships in DFW who gave me appraisals for my trade-in. The average offer from the other four dealerships prior to any negotiations was $7,700. Lone Star offered me $3,500. I do not know why Lone Star’s offer was less than half of their competitors’ because I did not stick around to find out. At this point way too much of my time had been wasted and I left immediately. More