Lone Star Toyota of Lewisville

Well my name is LaWanda. I love this dealership. I even had my brother but a vehicle from here. My friends call us the Corolla Crew. had my brother but a vehicle from here. My friends call us the Corolla Crew. More

Located a Toyota Corolla online and visited the dealership with my daughter the following morning just after opening and pulled in front of the main building where we walked a short distance to the dealership with my daughter the following morning just after opening and pulled in front of the main building where we walked a short distance to the vehicle we were interested in. After several minutes and no salesman in sight, I called and asked for a salesman to come assisted me. We test drove the vehicle, and offered to purchase the vehicle for the advertised price. We were advised of a $2000 security package that would be added to the advertised price. I again offered the advertised price and was turned down. I asked the salesman if he thought that advertising a price to get someone in and then increasing the price $2000 was deceitful and his response was "well, yes" but every dealership is doing it due to a very high demand for used vehicles. We thanked him for his time and left. One hour later we were at Freeman Toyota in Hurst and had great experience. More

One, when I walked in door, the receptionist and another gentlemen started a conversation between themselves. They were discussing schedules and overtime, and ignored the fact I was there. This went on fo gentlemen started a conversation between themselves. They were discussing schedules and overtime, and ignored the fact I was there. This went on for 1-2 minutes. They finally acknowledged me. The gentleman who was not the receptionist introduced himself as one of the managers, Michael, and connected with me a salesman. Two, the salesman and his trainee (I’m sorry, I forgot their names) were nice and helpful. They pulled up the two Corollas I was interested in. One of them pointed out how Lone Star adds window tint, wheel locks, and some door protectors. I asked him how much this package was and he stated $1,995. I explained to him that window tint runs $200 and wheel locks are $25, and I refuse to pay ten times market value for these items. He said these are mandatory dealer add-ons and I did not have a choice. I almost left at this point, but since I was there figured I might as well see what their offer was first. Three, the salesman then pointed out that both of these cars had over 2,000 miles on them because they had been letting people borrow them. I asked if they were being sold as demos, but he said no - these are still considered new cars. I’m sorry, but 2k+ miles is not a “new” car. Four, as I expected by now, when I received my offer sheet there was no discount for the mileage on the vehicles. Finally, I visited four other Toyota dealerships in DFW who gave me appraisals for my trade-in. The average offer from the other four dealerships prior to any negotiations was $7,700. Lone Star offered me $3,500. I do not know why Lone Star’s offer was less than half of their competitors’ because I did not stick around to find out. At this point way too much of my time had been wasted and I left immediately. More

Great place good people excellent service clean restrooms a waiting areas smiling faces . Explained what was needed no pressure treated with upmost respect even laughed at my old man joke . If you get a ema a waiting areas smiling faces . Explained what was needed no pressure treated with upmost respect even laughed at my old man joke . If you get a email from me about canned meat it’s probably spam More

The service was very friendly and very timely and as usual good quality work usual good quality work More

The employee was very nice and finished things up very quickly. I’m very happy with the service and they even have a really cool waiting room. quickly. I’m very happy with the service and they even have a really cool waiting room. More

Service was fast and with out asking they wash my car Sebastian did awesome car Sebastian did awesome More

Overall great service and the staff is very helpful.They Overall great service and the staff is very helpful. They go out of their way to make sure you have great experience. They answer any questions you Overall great service and the staff is very helpful. They go out of their way to make sure you have great experience. They answer any questions you may have. More

2 years ago I purchased a used car from this dealership. They were great, and everything went very well. So when my car started having problems My father and I thought we would call and see if there was any They were great, and everything went very well. So when my car started having problems My father and I thought we would call and see if there was anything they might be able to do to help us out. They assured us they could get us into a new car and that we should come in and they would get us squared away. All I needed to do was send them my information and I could leave with a car the next day. Cool. So I go up there, my father was co-signing and sent his stuff in prior, and I wait. I wait for 3 hours. Every update I get sounds like "We are working on it" or "Just a little bit longer, we think we found something that will work for you." Cool. At around that third hour someone comes up and says " We found something for you, and got it squared away with our credit department. We don't have the VIN number yet, because we are having a shortage on cars. If you come back Monday we will have a car for you, and all you will have to do is sign the papers and you will be good to go." That makes sense. Sure. I took off Monday, because I knew I was going to need to go up there. Before I left, I thought I would call to see if they had an ETA on when I would need to be there. They said "We are still trying to work this out with the bank." I told them I didn't understand why, because I had been promised that it was being taken care of, and all I would have to do is show up. Then I was told "I don't understand why someone would have said that because it's not true." Um. Weird. So I said I didn't understand why that would be said, or why it was taking so long. He said, and I quote, "Its taking a long time because you have bad credit. That's not our fault." First of all. I don't let my family talk to me like that, I am sure not gonna let a stranger do it. Second if you can't do anything SAY THAT. In case you were wondering how this ended, they ran my credit 16 times. 13 of those did not have my consent. We were lied to by multiple people through out the entire process. We have been at this for a MONTH, and the service department is being helpful, but that does not take away from fact they took my credit and RAN IT INTO THE GROUND instead of owning up to an inability to do something. Lies, lies, and more lies. That's what this business has to offer you. They say when you buy from them you are family. What they don't tell you is that they mean your toxic family. More

Pleased with the service I received from Stefan. The price was very reasonable. The appointment was made the night before. I got the repair done by 4;00 that day. price was very reasonable. The appointment was made the night before. I got the repair done by 4;00 that day. More