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Lone Star Toyota of Lewisville
Lewisville, TX
734 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 734 reviews
July 22, 2021
Eric and Dashon were great. Very friendly, informative and good customer service. Will definitely use them again. Worked with me and kept me informed throughout and good customer service. Will definitely use them again. Worked with me and kept me informed throughout More
by Gary
Employees Worked With
Service Reps, John McMurtray
July 22, 2021
Outstanding sales person (Charisty Smith). She was very helpful and understanding, answered all our questions on the spot. Made herself available for any questions in the future. helpful and understanding, answered all our questions on the spot. Made herself available for any questions in the future. More
by spena
Employees Worked With
Charisty Smith
July 19, 2021
Friendly and Hard-working sales staff and finance department. Process was as smooth and quick as possible considering it was a busy Saturday afternoon. Overall good experience. department. Process was as smooth and quick as possible considering it was a busy Saturday afternoon. Overall good experience. More
by SK
Employees Worked With
Andres Escobar, Jaylon Smith
July 14, 2021
Every visit was excellent very professional service with top quality customer service. I would like to especially thank Stephan Walton. He has attended me throughout my several vehicle visits and has provid top quality customer service. I would like to especially thank Stephan Walton. He has attended me throughout my several vehicle visits and has provided THE BEST CUSTOMER SERVICE I have ever received. I do feel that he should be Rewarded for providing such service, or promoted More
by josezamora023
Employees Worked With
Stephon , Brenda Martinez
July 14, 2021
good experience and excellent attention from Mr. Miguel Cardenas. He took care of us very well. and I explain everything excellent regarding the vehicles. the rest of the team also took great care of us Cardenas. He took care of us very well. and I explain everything excellent regarding the vehicles. the rest of the team also took great care of us More
by Felizolaramon
Employees Worked With
Andres Escobar, Miguel Cardenas
July 10, 2021
I am beyond irritated, tonight around 7:30 I called this dealership to inquire on 2 vehicles. Tristan answered the phone and was seemingly helpful. He confirm he still had the 2 cars, he asked if I was free dealership to inquire on 2 vehicles. Tristan answered the phone and was seemingly helpful. He confirm he still had the 2 cars, he asked if I was free at 1pm on Monday to come by, I looked at my calendar while on the phone and told him I had a conference call/work during that time. I did agree to call him Monday to see what other times may work best. He gave me his cell number which I wrote down. I went back to the website to continue browsing and I noticed the time the dealership closed, 9pm. So I called back to confirm hours. He said that they close at 9. I said ok because if it's is 9 I can make it tonight. But if it's 8 I won't because I would be coming from 30+ miles away. He said that was fine, and it was 9 for sure. He said he would have the cars pulled up- he would let his manager know I was on the way! So I left the house. Keep in mind the first time we spoke on the phone this evening I expressed I didn't want to be there long- he said he has closed entire business deals in a half an hour! So I wouldn't have to spend all day at the dealership. I trusted that. I figured showing up a few minutes after 8 when they close at 9 wouldn't be a problem for Tristan. During my drive I called halfway there just to let him Know I was still en route. The phone just Rang and rang. I didn't bring my notebook with me with his cell number on it. I pulled up at the dealership a little after 8, I got to the side door where the cut vinyl lettering has the hours open until 9 Monday- Saturday. I call again as I'm walking in as it seems like a ghost town. Am I in the right place?? I thought. Neither of the cars I inquired about were pulled up front - I enter to find an empty dealership with the phone ringing off the hook. I decide to hang up, I went to the left and went up a small flight of stairs. There was a gentleman in the office. I poked my head in and said excuse me, he kindly asked how he could help. I told him I was looking for Tristan. He said that Tristan had left. WHAT?'?!?! He was gone. Everyone was gone. Except this kind nice dressed gentleman who said everyone calls him CC. I was pissed. I said ok well, is there anyone else who can assist me??? He got up from his desk to go and look. He came in a few minutes later and was super real with me. There's no one here. But he would compensate me for my gas. I said good because I won't be back. I handed him my key and we had a nice talk on the way to my 2021 Hyundai Palisade. Why would I want to trade in such a nice car? I explained to him how my situation had changed and I just don't drive it much anymore. He listened to me rattle on about how much I liked my car and the guy/dealership I bought it from (Michael Lang @ Huffines McKinney!!!) Anyways. That's the star. For CC for fueling up my car and giving it a quick wash for my wasted time. Thank you CC! Your kindness does not go unrecognized. However Tristan needs some additional training on customer service and the impact building relationships have on business. Ugh. What a literal waste of time. More
by sbis4011
Employees Worked With
Tristan
July 09, 2021
Excellent and professional service. The sales, management and financial personnel were extremely helpful, understanding, compassionate and friendly. Everyone works together to help and answer our questions. and financial personnel were extremely helpful, understanding, compassionate and friendly. Everyone works together to help and answer our questions. Thank you. More
by MannyDon
Employees Worked With
Serena Gossett, Michael Burnthorne
July 08, 2021
Always ready to help. Quick in and out, very professional. They are always happy, ready to help. I was able to schedule online for the same day. professional. They are always happy, ready to help. I was able to schedule online for the same day. More
by Jiml9956
Employees Worked With
John McMurtray
July 06, 2021
Great service, friendly staff. Quick in and out with a free car wash too! I would highly recommend this dealership. Purchased my car here and have maintenance work performed here. free car wash too! I would highly recommend this dealership. Purchased my car here and have maintenance work performed here. More
by mcarter317
Employees Worked With
John McMurtray
