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Lone Star Toyota of Lewisville
Lewisville, TX
743 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 27, 2021
Found a car at this dealership brought in capital one pre approval the finance manager laughed at me they tacked on 5k in dealership fees and said this is what we will sell car for . Totally unprofessional a approval the finance manager laughed at me they tacked on 5k in dealership fees and said this is what we will sell car for . Totally unprofessional absolutely disgusted with their service they are bait and switch dealership bottom of the barrel Toyota dealership stay away from them . More
by daddio94
Employees Worked With
Dennis Arellano, Zoe Avery, Michael Burnthorne, Miguel Cardenas, Meslier Cabrera, Sahily Armas, Sebastian Arellano, Amelia Agudelo, Roderick Adair, Cameron Bowie
August 26, 2021
The attention to detail was excellent. The workmanship obviously outstanding since my car hasnt operated this well since it was new 11 years ago. the service team really cares about the customer and follo obviously outstanding since my car hasnt operated this well since it was new 11 years ago. the service team really cares about the customer and follows their process with care and professionalism. Overall my experience was excellent and i have all the confidence that my vehicle is repaired correctly. Thank you lone star service team! More
by jblain27
Employees Worked With
The lady who checked me out was very friendly and easy to deal with , Robert Vitela, Collin Baker
August 26, 2021
Douglas Howard explained in detail the service I needed. Since the expense was unexpected for me, he offered the alignment at no charge. Toyota allowed him to worked with the customer which was satisfactory Since the expense was unexpected for me, he offered the alignment at no charge. Toyota allowed him to worked with the customer which was satisfactory to customer and the company. More
by CB
Employees Worked With
Douglas Howard in service.
August 22, 2021
Lonestar Toyota of Lewisville advertised a 2018 F-150 King Ranch for $40k and told me the price was firm and they would hold the vehicle while I drive 3 hours from Austin to make the purchase. Upon arriv King Ranch for $40k and told me the price was firm and they would hold the vehicle while I drive 3 hours from Austin to make the purchase. Upon arriving they added ridiculous fee’s including a $4000 “market adjustment” and $2000 “Lonestar Toyota package” that ended up making the final price well over $50,000. This is a classic bait and switch tactic which is completely illegal and when I tried to speak with the manager Courtney Crawford he just turned his back on me and walked away. I’ve filed an official complaint with the FTC based on the illegal bait and switch tactic. More
by JP
Employees Worked With
Jaylon Smith, Courtney Crawford
August 12, 2021
BAIT AND SWITCH DEALER!!Went in to look at a used 2014 BAIT AND SWITCH DEALER!! Went in to look at a used 2014 Ford Escape that was advertised on their website at a "market price" of $10,345. When we BAIT AND SWITCH DEALER!! Went in to look at a used 2014 Ford Escape that was advertised on their website at a "market price" of $10,345. When we tried to purchase the vehicle, they changed the prices to $12,999 and tried to add a "dealer charge" of $1,995.00. More
by jeff
Employees Worked With
Roderick Adair
