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Lone Star Toyota of Lewisville
Lewisville, TX
734 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 30, 2021
I take my car to this shop as little as possible, because it seems that every time the shop works on it, something new gets broken. With a previous car, I had some maintenance/tire work done, and all 4 (plas it seems that every time the shop works on it, something new gets broken. With a previous car, I had some maintenance/tire work done, and all 4 (plastic) wheel covers came back broken (the shop reimbursed me for this). Recently, I took my car here to get the passenger airbag replaced due to the recall, and when I got the car back, there was no air blowing through the passenger a/c vent. I took my car back the the shop, and the service manager charged me $100 to see what the issue was. The a/c vent hose was knocked out of place. According to a local mechanic, it is highly likely that it was moved when the airbag was replaced. And the shop still charged me $100 to fix THEIR mistake. And on my most recent visit, my car came back with the hood emblem missing. I also discovered a new 3% surcharge on credit card transactions, and unlike other Toyota shops that I’ve dealt with, the service advisor did not bother to look up any coupons or discounts. (I also called three other local Toyota dealerships to find out if they were adding a surcharge for credit card transactions, and NONE of them are.) But at least they washed my car. My previous experiences with this shop make me not only want to go elsewhere for service even though this shop is 5 min from my house, but now I am having second thoughts about ever owning a Toyota again. More
by mightymunchkin
Employees Worked With
Christina Rodriguez
October 30, 2021
The only reason I’m giving 5 stars is Christina. She was the only person that offered to help me in the service center. There were 4 other service techs at their desks that looked up at me when I walked int the only person that offered to help me in the service center. There were 4 other service techs at their desks that looked up at me when I walked into in, but Christina even though she was with a customer was the only one that said anything to me. So Christina gets 5 stars from me. More
by duckchelsie
Employees Worked With
Christina
October 28, 2021
Best dealership ever! They never disappoint! Every time I come in here, everyone is so nice and respectful and they do an excellent service all the time. come in here, everyone is so nice and respectful and they do an excellent service all the time. More
by eaglesam93
Employees Worked With
Collin Baker
