Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Lone Star Toyota of Lewisville

Lewisville, TX

Overview
Reviews
4.4
749 Reviews
Call Dealership (469) 290-0539
View Awards

1547 Stemmons Fwy

Lewisville, TX

75067

Directions

By Type

Showing 749 reviews

September 10, 2023

Caleb is a top notch salesman & overall great person. at Toyota Lewisville; and in the service department, Chris and Juan are awesome too! We appreciate the improvements they have made especially in the More

by mcbates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris in srvc, Juan & Rob, the service Assistant Manager, Caleb Okeke
Report | Print
Sep 11, 2023 -

mcbates responded

Unfortunately for this Toyota Dealership, their Service Department has SERIOUS ISSUES and abuse of customer cars and with patient customers. We brought two of our cars in for simple oil changes last Saturday, 09 Sept. 2023, patiently and forgivingly waited from 08:25 AM through 1:24 PM, so for 5 hours. We may have been able to Uber somewhere else for awhile; however they said it would take about 2 hours which would have been fine. I also saw one of our cars sitting outside the service doors for quite awhile. After the other car took a bit of time, and the service tech finally came to tell us he did the job himself as it may have been forgotten, I waited more minutes thinking mine would be up next to be ready. Both cars are in my name so would they not see I had two needing to be closed out…? Anyway, I went to ask about the car, and they found my key and paperwork of services completed, closed out and filed away in a drawer without any indication or update to me, not in text or in email or a call. More happened physically to the car that wasn’t that way when we brought it in, but they fixed it (I hope) and communicated to me when again completed. The BIG ISSUE we found later with our other car we brought in for an oil change: we had a Big OIL LEAK on our clean driveway after the service. we’ve never had oil leaks on our driveway even with older cars in the past. My spouse had to take time away from work in the morning to get on the ground and under engine and research the leak’s origin. It was The DRAIN PLUG that was not secured to the drain hole. How simple a job to is that to mess up, mechanic, especially when it was your only 1 service job??? The service tech kindly did the other job which was change the air intake filter, and after the car sat too long and was forgotten. So we spent time away from work this morning with the oil leak, taking it back to Toyota, and then cleaning the oil spill on driveway.

September 10, 2023

Lino was very helpful and turned my vehicle in and out quickly. Thank you Lino!!! More

by Dan Montgomery Jr.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lino , Collin Baker
Report | Print
September 07, 2023

Mr Lenca was very supportive and explained everything in detail. Kevin was also helpful and provided useful information. More

by Prasanna
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anthony Lenca
Report | Print
August 23, 2023

Service department was seamless and transparent. Juan kept us informed and work was completed in a timely manner. More

by munverzagt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
August 16, 2023

Today, I have bad experience with Lone Star Toyota Lewisville. All the hybrid vehicles Overall price + Market adjustment [$5000]. After pandemic all the vehicles prices are selling higer price. Now More

by Raja
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Melissa Aguirre
Report | Print
August 14, 2023

Initially I thought maybe I’d found a good dealer. We purchased two new vehicles in one week. For the Tundra they gave me one key to start the truck and when I asked about the other they said I could More

by Timr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brandon Wilson
Report | Print
August 13, 2023

From the time we arrived at the dealership until we drove away the customer service was outstanding. More

by Jefftaylor_1974
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Lenca & Milton
Report | Print
August 09, 2023

Had a recall and chose the closest dealer and not the one I found my suv. They were receptive to taking care of recall. Will use them from now on. More

by Yarkim
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefan walton
Report | Print
July 30, 2023

I purchased new vehicle at this dealership. It was an excellent experience. Thomas Mathew was my sales consultant, great guy he explained everything very well. Excellent customer service. Mana More

by Pramila
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Adnan Yusuf, Thomas Mathew
Report | Print
July 16, 2023

Awesome people, walked in and the associates were very friendly and the manager was too. I went to Toyota of Prosper not long ago and they need to learn a thing or two from these people. More

by Ahmed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alec Crump
Report | Print
1
...
9
10
11
...
75