
Lone Star Toyota of Lewisville
Lewisville, TX
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Though I had a terrible experience at the service side of this dealership, the operations director reached out to me to discuss what had happened. I had explained in detail of the situation and he had made i this dealership, the operations director reached out to me to discuss what had happened. I had explained in detail of the situation and he had made it right. It is still a bit sad that it has to get to the top of the chain to resolve a situation when the bottom of the chain could've made it an easy experience to begin with. Though the staff may need alot of training and communication with the customer to let them know exactly how much the service will be before they approve, it's good to know that they are at least being overlooked by someone who cares and can understand the customers perspective. Hopefully we don't come across another mishap in the future. More
I have purchased many vehicles over the years and some experiences were better/worse than others. I always give credit where credit is due. I give a HUGE 2 thumbs up to Lonestar Toyota of Lewisville. experiences were better/worse than others. I always give credit where credit is due. I give a HUGE 2 thumbs up to Lonestar Toyota of Lewisville. Xavier Marmolejo in the sales dept helped me find my Toyota Sequoia Capstone today. He met all my needs and wants and was extremely friendly and professional. He aligned me in the finance dept with their finance director, Shawn Ogburn, who didn’t disappoint!! Shawn was fast, efficient, professional & friendly. A car purchase can be dreadful at times, but not when the dealership works in sync to get it all done… and fast. I Highly recommend anyone buying a vehicle to go there. More
I scheduled an appointment 5 days an advance, but it took 3 hours for an oil change. Very disappointed. I only recommend this dealership, despite this incident, because it normally completes routine servi 3 hours for an oil change. Very disappointed. I only recommend this dealership, despite this incident, because it normally completes routine service between an hour and 90 minutes. More
I have been here since purchased the vehicle and services provided are superb! Joey was so helpful in understanding the issues and recommended me with his excellent knowledge. He has taken great care of my c provided are superb! Joey was so helpful in understanding the issues and recommended me with his excellent knowledge. He has taken great care of my car servicing. More
Bilal and Ibrahim were amazing. They were so helpful throughout the entire process from salesman to manager to finance manager they were an excellent professional team that helped m They were so helpful throughout the entire process from salesman to manager to finance manager they were an excellent professional team that helped my family and I and made us happy in any way possible. Very great communication and service. Highly recommend bilal and Ibrahim. More