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Lone Star Toyota of Lewisville
Lewisville, TX
740 Reviews
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February 27, 2025
Serious Concerns with Lone Star Toyota of Lewisville I recently purchased a vehicle from Lone Star Toyota of Lewisville, and while my salesperson, Genesis, was wonderful, everything else has been extremel recently purchased a vehicle from Lone Star Toyota of Lewisville, and while my salesperson, Genesis, was wonderful, everything else has been extremely disappointing and concerning. Despite repeated assurances, I still have not received my final sales agreement and essential purchase documents. Additionally, the dealership has not responded to my questions about how to obtain my license plates and registration, which is critical because I’ve moved to another state. This issue goes beyond poor customer service; dealerships are legally required to promptly provide final documentation, including titles and registration paperwork. Without these documents, I’m facing significant complications with registering my vehicle, obtaining proper insurance, and driving legally in my new state. Refusing or delaying these documents could be a violation of consumer protection laws and suggests potentially questionable business practices. I strongly urge Lone Star Toyota of Lewisville to immediately address this situation. If the issue continues unresolved, I will escalate the matter to the dealership manager, file a formal complaint with the Texas DMV, and consult legal counsel. Based on this experience, I unfortunately cannot recommend Lone Star Toyota of Lewisville to other buyers. More
by bbaz
Employees Worked With
Genesis
February 27, 2025
I was given a final out the door price in both text and email, which I still have but after I made the 3 hour drive to make the purchase. The finance department associate Milton (MJ) took my down payment i email, which I still have but after I made the 3 hour drive to make the purchase. The finance department associate Milton (MJ) took my down payment in cash and didn't apply it towards my loan amount, but did list it in the contract as cash. The final amount financed ended up being the full amount without deducting my down payment. I contacted the used car manager Rod, whom I also have texts, phone calls and emails from, to try to resolve this issue but his response was to claim it was for taxes. I have proof of everything I say here. More
by blue enigma
Employees Worked With
Rod Ayers
January 31, 2025
Nate and Mark were wonderful, patient, and explained everything in depth. I went in telling them exactly what I was looking for and they provided several options. There was no hesitation when I asked f everything in depth. I went in telling them exactly what I was looking for and they provided several options. There was no hesitation when I asked for each CarFax and were happy to explain any differences. When the price still was not where I wanted, they looked at every possible avenue to get it where I needed it. Mark also personally checked with the service department several times to make sure the car I was wanting had zero issues. I decided I wanted the evening to look things over and there was no added pressure from Nate or Mark. After several text messages and phone calls later of further questions and explanations, we found an agreement. The next day after signing papers, I met with Ivan who was very personable and made the financial process smooth. Overall, these three gentlemen made the process easy and quick. If you need to buy a car, Lone Star Toyota of Lewisville is the place you need to go! More
by stefani.campbell1415
Employees Worked With
Nathan Martinez, Mark Haberfield, Ivan Hernandez
October 29, 2024
Stephan is great and always takes the best care of me. I am a very loyal customer though no matter. Bought lots of vehicles from yall I am a very loyal customer though no matter. Bought lots of vehicles from yall More
by coachalex10
Employees Worked With
Stefan or Stephan. Not sure how he spells it. He is great, Thomas Mathew, Caleb Okeke
