Lone Star Chrysler Dodge Jeep Ram - Service Center

wanted to take a moment and say thank you for having Gary be part of your service team. I called your location after trying other dealership that were either not answering the phone or were put out with m be part of your service team. I called your location after trying other dealership that were either not answering the phone or were put out with my issue. Right away, Gary asked and listened to what problem I was having. Not for a moment did he make me feel dumb for having a hard time explaining mechanical issues. He took the time to put me a 3 way call with the shop where my Jeep was at to get more information. In all my years of dealing with people in many different industries, this is by far the best service I have ever received. Specially in a dealership. Gary went above and beyond. He was very knowledgeable and familiar with the Jeep mechanics. He gave different options to choose from for future service. I truly appreciate him calling the other shop which saved time for me as well as your shop. He was prompt returning all my calls and being nice and friendly every time we spoke. Big thank you to Gary and a big thank you, to you for having him in your team. I will recommend your service department and I will definitely be back. More

We dropped off our 2006 Ram 1500 30 days ago for warranty work and an oil change. 30 days ago. These folks want us to pay $500 for the ‘warranty’ work, which has a $100 deductible. Take your business else work and an oil change. 30 days ago. These folks want us to pay $500 for the ‘warranty’ work, which has a $100 deductible. Take your business elsewhere Y’all. More

Sivol Black is a excellent service representative I am a single mom with 2 sons in college drainage my income. My vehicle broke down on my way home from work at 5am. I had it sent to lone star Dodge a I am a single mom with 2 sons in college drainage my income. My vehicle broke down on my way home from work at 5am. I had it sent to lone star Dodge and i spoke the whole time. To Sivol Black who was excellent in keeping me updated and understood my financial situation and helped me . He is Outstanding in his job and understanding. If ever I have anything he will be my go to service man. Thank you God More

On/off switch Not happy that I have had to change both batteries with in 4 to 6 months. after warranty is over they say I will be responsible for changing both batt Not happy that I have had to change both batteries with in 4 to 6 months. after warranty is over they say I will be responsible for changing both batteries if it happens every 4 to 6 months. Accordind to General Manager this happens a lot to Jeep. More

ReCall Items They told me it would take a couple of days, but i got my vehicle the same day. I was surprised because when I arrived here was a long line and very They told me it would take a couple of days, but i got my vehicle the same day. I was surprised because when I arrived here was a long line and very few employees taking the work order request. More

Bad customer service Left my truck there Saturday 8/10 to get a part replaced that was covered under warranty was told that I will get a call Monday to let me know when it Left my truck there Saturday 8/10 to get a part replaced that was covered under warranty was told that I will get a call Monday to let me know when it would be ready. Got a call Tuesday 8/13 they lost my key fob Wednesday 8/14 I called to check where they were at with my truck at this said I would get a call back cause my service advisor wasn't in the office didnt get a call finally before closing I spoke with service manager to see what's going on I haven't been told anything. He said I will get a call next day Thursday 8/16. I didnt get anything all day Until around 530 right before they closed but I didn't see the call till 630. Friday 8/17 I called in the morning my service advisor wasnt in the office left a message by noon I called again he was out to lunch left another message by 3 I called again got transferred atleast 3 times no one wanted to help I just wanted to see what is the deal with the truck almost a week later couldn't get an answer. Finally when I told them i just going to pick up the truck they said they had to order the part and It will be in on Monday 8/19. I will not let anyone service my truck that will not communicate with me will never step foot in lonestar dodge again I love my 2019 Ram 1500 big horn but when it comes to customer service lone star will not be what you are looking for More

Very angry and rip off salesman I left the dealership in tears due to a salesman who promised a free oil change then acted like he never said that and was arguing with me, that is ve I left the dealership in tears due to a salesman who promised a free oil change then acted like he never said that and was arguing with me, that is very rude. I would not tolerate that type of behavior from anyone. I am a single parent who is preparing her daughter for back to school so my money matters. Ms. Susana Herrera. More

Flat tire This is the best service I’ve received from a Chrysler dealership service department! Was extremely satisfied with the professionalism and the expedit This is the best service I’ve received from a Chrysler dealership service department! Was extremely satisfied with the professionalism and the expedited service received. More

Great customer service Sivol and team had great customer service skills and were very helpful in explaining information on my vehicle. Overall great experience. I will conti Sivol and team had great customer service skills and were very helpful in explaining information on my vehicle. Overall great experience. I will continue to take my business here. More

After sale service Needed to bring my car in for recall maintenance. Other Dodge dealerships wanted me to leave my vehicle for the day. Lone Star had me in and out in Needed to bring my car in for recall maintenance. Other Dodge dealerships wanted me to leave my vehicle for the day. Lone Star had me in and out in under 90 minutes. Excellent service. More