Lone Star Chrysler Dodge Jeep Ram - Service Center

I would not have any service performed at this dealer. We took our 2021 jeep gladiator for a routine oil change and two year check up three weeks later we told its ready. They billed jeep wave for a full We took our 2021 jeep gladiator for a routine oil change and two year check up three weeks later we told its ready. They billed jeep wave for a full service. When I checked the oil level I was shocked it was not changed nothing in fact was done no air filters no nothing as required,we called and were told to return asap and it would be done. So we took it back and they kept it for three months saying that they found a coolest leak and were waiting on a clamp.also stated the reason we had it there was a reported coolest leak. Lies and put a 100 miles on our jeep also damaged front steering dampener and stabilizer ruined the motor by putting a unknown coolent fluid which we confirmed with an electrolysis test 7.5 as should be 2.5 bent the rear bupper and ruined the floor carpet due to having water and sand cigarette butts under floor matts and now is moldy and used the wrench which was not spooled correctly and our Control is now missing. At the time we took it back they did not put it In thesystem for for 10 days which we were called liers because there paperwork did not match our concerns. Well the loaner vehicle paperwork proved the service department as the liers. Also our unconnect service was canceled during the time and it was not logged in there system which they denied also. No help no we had to have it flatbed to another dealer which verified the problems and replaced the steering parts under warranty however it cost us $900.00 thereabouts out of pocket for services that were nessary to do so. What a horrible experience never take any thing to them not even a baby stroller there not to be trusted. More

Scott was fantastic. Justin was even better. The support team was second to none. Andy and Dale were perfect leader of their squad. Exceeded my expections Justin was even better. The support team was second to none. Andy and Dale were perfect leader of their squad. Exceeded my expections More

They were very curious and very quick to assist me. The work was done in a timely manner and correctly. The work was done in a timely manner and correctly. More

Brought both of my vehicles there and service was excellent and price was very good as well. Very professional people working there. They did not have a long wait time either. I had a power steering excellent and price was very good as well. Very professional people working there. They did not have a long wait time either. I had a power steering pump , valve covers and an exhaust leak fixed in 4 days. That was fast. Well 👍 done More

Dale Fischbach was very helpful in coming up with a solution that both put my mind at ease and fixed my vehicle. His recommendation was a game changer in a stressful situation. He was courteous and p solution that both put my mind at ease and fixed my vehicle. His recommendation was a game changer in a stressful situation. He was courteous and professional and so helpful. I have recommended that all of my friends and family to go through the lonestar Chrysler dodge for their car needs. I will continue to bring my family to this location where I feel safe and well taken care of. More

I took my truck to get work done and I spent 1500 dollars plus 100dollars on a tow to get it there and they still didn’t fix problem. xxxxxxxxx. After I got it back the first time it had light problems and s plus 100dollars on a tow to get it there and they still didn’t fix problem. xxxxxxxxx. After I got it back the first time it had light problems and still had lose of power. So second time I had to take it back and of course it was there fault on the head lamps but still couldn’t figure out the lose of power for engine. So I’m out 1600 dollars. Guys don’t take your trucks or cars in they will get you . And Herman from service department is an idiot More

Took 8 days to get my vehicle looked at - then dealership refused to honor the powertrain warranty - so no repair - but while vehicle was at dealership - truck was broken into - with over $6,000 of construct refused to honor the powertrain warranty - so no repair - but while vehicle was at dealership - truck was broken into - with over $6,000 of construction tools/equipment stolen. Dealership refused to accept any responsibility - in spite of fact - they admitted to leaving truck unlocked. I would not take anything there for service - very poor communication, absolutely no ethics and completely dishonest - worst dealership experience ever - buyer beware - I recommend using any other dealership More

Took my 2016 Cherokee sport in for a oil change Lone Star dodge hi 35. Ask if they could check cabin air filter . They called and said it needed replacing. Then billed me $64.00. 7000 miles later I d Star dodge hi 35. Ask if they could check cabin air filter . They called and said it needed replacing. Then billed me $64.00. 7000 miles later I decide to change my own cabin air filter Upon removing kick panel. I discover filter installed backwards and filter panel left askew with only one retaining tab fastened properly also sound deadening panel under dash damaged Very bad service I am loyal Jeep Customer expect a full refund... Will update More

Salesman John Gatewood was very professional and helpful. He helped us get what we wanted. Thank you also to Dehron we finalized all paperwork quickly. He helped us get what we wanted. Thank you also to Dehron we finalized all paperwork quickly. More