Lone Star Chevrolet - Service Center

Service department is horrible After buying my vehicle, and having a great experience, I took my Tahoe in for a scheduled oil change. I made an appointment over a week in advance s After buying my vehicle, and having a great experience, I took my Tahoe in for a scheduled oil change. I made an appointment over a week in advance so that the wait would not be longer than 45 minutes (so I was told). It has been 2 hours and 20 minutes and I am still sitting here. I guess this is their M.O., give free oil changes but drive customers away so they don't want to take advantage of the free services which were part of their purchase package. This type of service shows complete disrespect for their patrons, and total disregard for loyal customers time. But, I guess it works, this is the last time I will come here, and I will not recommend service or sales to anyone I know More

Terrible! Do not visit this place. I was charged 105 bucks for some diagnostic fluke of a test which was followed up by a 2200 dollar estimate. Keep in mind that this was all for a brake service. This p bucks for some diagnostic fluke of a test which was followed up by a 2200 dollar estimate. Keep in mind that this was all for a brake service. This place is a scam. I ended up going to Inwood Car Care, a reliable family owned business, where the price was significantly less than that of Lonestar. The service team is terrible at Lonestar. The guy had no clue what he was talking about. They tried to sell me a transmission flush by stating my "transmission fluid appeared to be dark"; I recently got one done approximately 6 months ago; hence, he was lying as they all do. I would recommend going to a reliable small business and never step foot in Lonestar Chevrolet's doors... ever!!! More

I brought my van in for a transmission problem. It would shift extremely hard after about 20 minutes of freeway driving. When I arrived at Lone Star Chevrolet I was quickly greeted by Service Writer, Michae shift extremely hard after about 20 minutes of freeway driving. When I arrived at Lone Star Chevrolet I was quickly greeted by Service Writer, Michael Duffy. Michael listened to my complaint and made detailed notes for the mechanic to reference during the repair. About 8 hours later Michael called me at home to give me an update on the progress of the repair and said my van would be ready the next day. I might add at this point that I use my van for my business and without it, I'm not able to work. Michael understood this. The next day Michael called and said my van was ready to go. Considering they had to change the transmission torque converter and completely service the transmission during the process, I was extremely satisfied with their service. This is my second time using this dealership in three years. Each time, Michael Duffy and the mechanic did an excellent job. You can bet I'll continue to use them in the future. The only regret I have is I didn't buy my van from them, but I will definately buy the next one there. Thank you Lone Star Chevrolet. More

Service has always been excelent and Mike Sanchez has been the best service manager I have ever met at any dealership. The service on my van was completed on time and to my satisfaction. I will continu been the best service manager I have ever met at any dealership. The service on my van was completed on time and to my satisfaction. I will continue to use Lone Star Chevrolet for service on my van and my wife's Buick. More

I had an apointment set up for 8:00 am. I brought my tahoe in because all of the check engine lights were on. They were not friendly at all and called my name saying that my vehicle was ready. They said tahoe in because all of the check engine lights were on. They were not friendly at all and called my name saying that my vehicle was ready. They said the computer needed to be flashed and I paid them over $200. When I finally got in my tahoe to leave at 1:30 pm, all the lights were still on just like before. I told my service advisor(who is an idiot) and he said I would have to wait so they could look at it again, so I just left, I didn't have all day. I grew up in a small town and not used to being treated this way. I wound up bringing it to tegeler Chevy in industry,tx. They fixed it within 30 min for half the price. Lone star Chevy is a joke and will never see me again. More

They broke my glove box and stole $200.00 from the glove box when I left my SUV for repairs. I reported the theft to the manager of the service department and all they agreed to do was fix my glove box. I a box when I left my SUV for repairs. I reported the theft to the manager of the service department and all they agreed to do was fix my glove box. I am out the $200.00. More

Always great service and the waiting area is clean and the coffee is fresh. Service time is quick and efficient. No hassles for the oil and filter change. the coffee is fresh. Service time is quick and efficient. No hassles for the oil and filter change. More

I made an appointment for my first maintenance on my Chevrolet Equinox. My service representative was not there to meet me at the appointed time. After waiting for 5 minutes I finally went to ask for Chevrolet Equinox. My service representative was not there to meet me at the appointed time. After waiting for 5 minutes I finally went to ask for help. My service representative appeared at least 5 minutes late. I brought my car in for an oil change and tire rotation. After waiting an hour and 15 minutes I asked the cashiers to check and see when my car would be ready. They were very helpful. I was told my car was almost finished. My appointment was for 12:30, I drove out of the dealership at 2:00. Making an appointment did not seem to help me get in and out in a timely fashion. I will think twice before I return for another oil change. Jiffy Lube is near my home as well as Express Oil Change. I can be in and out in about 20 minutes. More